Method and system for an incentive-based program

• US 20040054578A1
• Filed: 03/14/2003
• Published: 03/18/2004
• Est. Priority Date: 03/14/2002
• Status: Abandoned Application

• Current Assignee: Recognition Concepts, Inc.
• Original Assignee: Recognition Concepts, Inc.
• Inventors: Edgington, Edward Jack Jr.
• Application Number:
  US10/389,040
• Publication Number:
  US 20040054578A1
• Time in Patent Office: Days
• US Class Current: 705/14
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0217 involving input on products or services in exchange for incentives or rewards
• CPC Class Codes: G06Q 30/0235 constrained by time limit or expiration date

Abstract

An automated method and system for an incentive-based program. The method facilitates the operation of promotional programs. Clients supply customer databases which are downloaded into the system. CD-ROM brochures are generated and mailed to these customers who request free gifts and/or order products directly from the web site. Customer information generated from these orders is tracked and utilized to create shipping information. Upon completion of the promotion, an overall summary report is generated and delivered.

Claims

1. A method of promotion comprising:

contacting at least one potential customer;

prompting the potential customer to access and complete a questionnaire to provide customer input information;

collecting and storing customer input information;

providing the potential customer with at least one promotional item in response to completing the questionnaire.

2. The method of claim 1 in which the step of contacting at least one potential customer is preceded by a step of obtaining a database of customer information from a client, wherein the customer information includes customer contact information.

3. The method of claim 2 wherein the database is provided in a machine readable format, and is sent from the client via email or a computer disk.

4. The method of claim 3 wherein the database is inputted into a system to generate a customer mailing list.

5. The method of claim 4 wherein the step of generating a customer mailing list comprises printing customer mailing labels.

6. The method of claim 1 wherein the step of contacting at least one potential customer comprises mailing to the customer a CD-ROM brochure including a web hyperlink, and wherein the step of prompting the potential customer to access and complete a questionnaire is web-implemented through the CD-ROM brochure.

7. The method of claim 6 further comprising a step of returning a message with the CD-ROM'"'"'s unique serial number when the potential customer activates the CD-ROM, so as to determine which potential customer has viewed the CD-ROM.

8. The method of claim 6 further comprising a step of correlating a potential customer'"'"'s response with a courier tracking number so as to estimate an interval between shipping the CD-ROM and receipt by the potential customer.

9. The method of claim 1 wherein the step of contacting at least one potential customer comprises providing a web-based prompt including a web hyperlink, and wherein the step of prompting the potential customer to access and complete a questionnaire is implemented over a proprietary web page accessed by the hyperlink.

10. The method of claim 9 wherein the web-based prompt including the web hyperlink comprises at least one of a link on a web page and a proprietary “

pop up”

window web page.

11. The method of claim 1 wherein the step of prompting the potential customer to access and complete a questionnaire to provide customer input information comprises prompting the potential customer to provide market research information on at least one of:

the customer'"'"'s needs and interests, spending habits, geographical location and income level.

12. The method of claim 1 wherein the step of providing the potential customer with at least one promotional item in response to completing the questionnaire comprises at least one of:

enabling the customer to request free promotional items; and

place orders for at least one of suitable products and services.

13. The method of claim 1 wherein the step of collecting and storing customer input information is operated and maintained on at least one of:

a server hosting the questionnaire; and

a separate computer system in communication with the questionnaire over a network including at least one of a LAN and a connection over the Internet.

14. The method of claim 1 wherein the step of collecting and storing customer input information is performed a recurring number of times as a plurality of customers log on and complete the web-based questionnaire at different times.

15. The method of claim 1 wherein the step of providing the potential customer with at least one promotional item comprises prioritizing customer input information with respect to at least one of:

type and quantity of products ordered; and

type and quantity of specific services requested.

16. The method of claim 15 wherein the step of providing the potential customer with at least one promotional item comprises using the customer input information to generate mailing labels, which can also designate the specific promotional items to be shipped.

17. The method of claim 1 further comprising a step of generating a report compiling customer input information and forwarding the report to the client detailing activity of customer input information recorded throughout a promotional program.

18. A computer-implemented automated promotional tool comprising:

an implementation for contacting at least one potential customer;

an implementation for prompting the potential customer to access and complete a questionnaire to provide customer input information;

an implementation for collecting and storing customer input information;

an implementation for providing the potential customer with at least one promotional item in response to completing the questionnaire.

19. The promotional tool of claim 18 in which the implementation for contacting at least one potential customer is preceded by an implementation for obtaining a database of customer information from a client, wherein the customer information includes customer contact information.

20. The promotional tool of claim 19 wherein the database is provided in a machine readable format, and is sent from the client via email or a computer disk.

21. The promotional tool of claim 20 wherein the database is inputted into a system to generate a customer mailing list.

22. The promotional tool of claim 21 wherein the implementation for generating a customer mailing list comprises an implementation for printing customer mailing labels.

23. The promotional tool of claim 18 wherein the implementation for contacting at least one potential customer comprises an implementation for mailing to the customer a CD-ROM brochure including a web hyperlink, and wherein the implementation for prompting the potential customer to access and complete a questionnaire is web-implemented through the CD-ROM brochure.

24. The promotional tool of claim 23 further comprising an implementation for returning a message with the CD-ROM'"'"'s unique serial number when the potential customer activates the CD-ROM, so as to determine which potential customer has viewed the CD-ROM.

25. The promotional tool of claim 23 further comprising an implementation for correlating a potential customer'"'"'s response with a courier tracking number so as to estimate an interval between shipping the CD-ROM and receipt by the potential customer.

26. The promotional tool of claim 18 wherein the implementation for contacting at least one potential customer comprises an implementation for providing a web-based prompt including a web hyperlink, and wherein the implementation for prompting the potential customer to access and complete a questionnaire is implemented over a proprietary web page accessed by the hyperlink.

27. The promotional tool of claim 26 wherein the web-based prompt including the web hyperlink comprises at least one of a link on a web page and a proprietary “

pop up”

window web page.

28. The promotional tool of claim 18 wherein the implementation for prompting the potential customer to access and complete a questionnaire to provide customer input information comprises an implementation for prompting the potential customer to provide market research information on at least one of:

the customer'"'"'s needs and interests, spending habits, geographical location and income level.

29. The promotional tool of claim 18 wherein the implementation for providing the potential customer with at least one promotional item in response to completing the questionnaire comprises at least one of:

an implementation for enabling the customer to request free promotional items; and

implementation for placing orders for at least one of suitable products and services.

30. The promotional tool of claim 18 wherein the implementation for collecting and storing customer input information is operated and maintained on at least one of:

a server hosting the questionnaire; and

a separate computer system in communication with the questionnaire over a network including at least one of a LAN and a connection over the Internet.

31. The promotional tool of claim 18 wherein the implementation for collecting and storing customer input information is performed a recurring number of times as a plurality of customers log on and complete the questionnaire at different times.

32. The promotional tool of claim 18 wherein the implementation for providing the potential customer with at least one promotional item comprises an implementation for prioritizing customer input information with respect to at least one of:

type and quantity of products ordered; and

type and quantity of specific services requested.

33. The promotional tool of claim 28 wherein the implementation for providing the potential customer with at least one promotional item comprises an implementation for using the customer input information to generate mailing labels, which can also designate the specific promotional items to be shipped.

34. The promotional tool of claim 18 further comprising an implementation for generating a report compiling customer input information and further comprising an implementation for forwarding a report to the client detailing activity of customer input information recorded throughout a promotional program.