Method and system for delivery of distressed shipments
First Claim
1. A method for updating delivery instructions to a shipper for use in delivering a shipment from a sender to a receiver, the method comprising:
- monitoring shipper shipment tracking status updates received electronically by the sender to detect a return event associated with a shipment;
identifying by the sender of the return event as a distressed shipment;
processing the distressed shipment by the sender to generate updated shipment instructions; and
communicating electronically the updated shipment instructions to the shipper for use in re-attempting delivery of the distressed shipment.
1 Assignment
0 Petitions
Accused Products
Abstract
Shipment delivery by a shipper to a receiver is monitored by a sender to identify return events as distressed shipments for sender intervention. For instance, a monitoring engine detects incorrect address, receiver unavailable and receiver refusal return events from shipper tracking status information. A prioritization engine associates the shipper information with sender order information to prioritize the nature of sender intervention. An update engine provides user interfaces to guide sender representatives through resolution of distressed shipments to update delivery of the shipment. A transmission engine communicates the update delivery instructions from the sender to the shipper, such as by sending a XML formatted EDI message.
75 Citations
27 Claims
-
1. A method for updating delivery instructions to a shipper for use in delivering a shipment from a sender to a receiver, the method comprising:
-
monitoring shipper shipment tracking status updates received electronically by the sender to detect a return event associated with a shipment;
identifying by the sender of the return event as a distressed shipment;
processing the distressed shipment by the sender to generate updated shipment instructions; and
communicating electronically the updated shipment instructions to the shipper for use in re-attempting delivery of the distressed shipment. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
-
-
11. A system for updating shipping instructions to a shipper for use in delivery of a distressed shipment by a sender to a receiver, the system comprising:
-
a monitoring engine operable to communicate with a shipper status tracker to detect distressed shipments;
an update engine associated with the sender and interfaced with the monitoring engine, the update engine operable to update delivery instructions for use in re-attempting delivery of the distressed shipment to reattempt delivery in a defined manner; and
a transmission engine interfaced with the update engine and the shipper status tracker, the transmission engine operable to communicate the updated delivery instructions to the shipper. - View Dependent Claims (12, 13, 14, 15)
-
-
16. A method for delivery of a distressed shipment to a receiver, the method comprising:
-
communicating shipper information associated with the distressed shipment to the sender of the shipment;
resolving the distressed shipment by the sender;
updating the shipper information by the sender to incorporate the resolution of the distressed shipment; and
sending the updated shipper information from the sender to the shipper. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
-
Specification