Voice response system

• US 20040120472A1
• Filed: 10/16/2003
• Published: 06/24/2004
• Est. Priority Date: 04/19/2001
• Status: Abandoned Application

• Current Assignee: British Telecommunications PLC (BT Group PLC)
• Original Assignee: British Telecommunications PLC (BT Group PLC)
• Inventors: Harrison, Micheal A, Popay, Paul I, Watton, Neil L
• Application Number:
  US10/474,902
• Publication Number:
  US 20040120472A1
• Time in Patent Office: Days
• US Class Current: 379/88.01
• CPC Class Codes: G10L 15/183 using context dependencies, e.g. language models
• CPC Class Codes: G10L 15/193 Formal grammars, e.g. finite state automata, context free grammars or word networks
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

With interactive voice response services, there are many different ways of asking for the same thing. In this invention the service learns the way in which a user usually asks for certain services and modifies a user specific grammar accordingly. This has the effect of increasing the accuracy of the speech recognition by reducing the number of variants which are expected. The system works well as long as the user does not suddenly start to use new words. In an improved version, the user specific grammar is checked periodically and modified if the user has introduced new words.

Claims

1. A voice response apparatus comprising

a store for storing user grammar data corresponding to a user;

a speech recogniser for recognising an utterance in dependence upon stored user grammar data and for generating a word or sequence of words to which the utterance is determined to be most similar; and

a grammar updater for updating user grammar data corresponding to a user in dependence upon words generated by the speech recogniser for utterances received from said user.

2. An apparatus according to claim 1 further comprising

a store for storing user speech data corresponding to a particular user;

a store for storing generic grammar data;

a speech recogniser for recognising an utterance in dependence upon stored generic grammar data and for generating a word or sequence of words to which the utterance is determined to be most similar; and

a grammar data checker for updating user grammar data corresponding to a user in dependence upon words generated by the speech recogniser for utterances received from said user.

3. A method of operating a voice response apparatus comprising the steps of

receiving an utterance from a user;

recognising the utterance in dependence upon user grammar data corresponding to said user;

generating a word or sequence of words to which the utterance is determined to be most similar;

updating the user grammar data in dependence upon said generated sequence.

4. A method according to claim 3, and further comprising the steps of

recognising the utterance in dependence upon generic grammar data;

generating a word or sequence of words to which the utterance is determined to be most similar;

updating the user grammar data in dependence upon said generated sequence.