Method of assisting a user placed on-hold
First Claim
1. A method of assisting a user placed on-hold while connected to a called party via a communication node, the method comprising the steps of:
- monitoring a first call placed by the user via the communication node to,a called party;
receiving an instruction from the user to call the user back when the called party returns to the connection;
prompting the called party for a command;
receiving the command from the called party; and
calling the user back at a call back number.
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Accused Products
Abstract
A method of assisting a user placed on-hold is provided. The user (20) is connected with a communication node (16) and a called party. The communication node (16) monitors the connection so that if the user (20) is placed on-hold, the user may instruct the node to call back at a call back number when the called party returns to the connection. The user (20) may also instruct the node (16) to leave a message for the called party. The user (20) then disconnects but the node (16) maintains the connection until the called party returns to prompt the node further or to receive the message left by the user.
85 Citations
18 Claims
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1. A method of assisting a user placed on-hold while connected to a called party via a communication node, the method comprising the steps of:
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monitoring a first call placed by the user via the communication node to,a called party;
receiving an instruction from the user to call the user back when the called party returns to the connection;
prompting the called party for a command;
receiving the command from the called party; and
calling the user back at a call back number. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of assisting a user placed on-hold while connected to a called party via a communication node, the method comprising the steps of:
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monitoring a first call placed by the user via the communication node to a called party;
receiving an instruction from the user to leave a message for the called party when the called party returns to the connection; and
playing the message for the called party. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
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Specification