Automated recall management system for enterprise management applications
First Claim
1. A computerized recall management system, comprising:
- an early warning system, responsive to product performance data, to detect a pattern of product defects therefrom and generate an alert, a recall operations system, storing data representing procedures to be followed to process a recall of defective products, a recall repository to store data representing performance of the recall, and a notification system, storing a report template representing recall reporting requirements, to generate a report from data of the recall repository according to parameters defined in the report template.
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Abstract
A computerized recall management tool permits an organization to recognize and proactively manage events that can indicate a need to initiate a product recall. Product performance data often is made available to an organization through very diverse communication channels, including from customers, distributors, suppliers, governmental or industry agencies in addition to its internal manufacturing and testing sources. The recall management tool may include modules to recognize patterns of product defects from product performance data, to model an extent to which a product defect may proliferate throughout its distributed products, to alert operators when such patterns are detected, to manage regulatory reporting events and other notification milestones and to manage a recall itself.
32 Citations
19 Claims
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1. A computerized recall management system, comprising:
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an early warning system, responsive to product performance data, to detect a pattern of product defects therefrom and generate an alert, a recall operations system, storing data representing procedures to be followed to process a recall of defective products, a recall repository to store data representing performance of the recall, and a notification system, storing a report template representing recall reporting requirements, to generate a report from data of the recall repository according to parameters defined in the report template. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method of detecting product defects, comprising:
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responsive to product performance data, comparing the performance data to performance benchmarks, when the comparison identifies an instance of product performance that fails a benchmark, determining whether the instance relates to a previously undetected product defect, if so, generating an alert. - View Dependent Claims (8, 9)
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10. A recall notification method, comprising:
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establishing a session between an automated notification agent and a terminal, classifying the terminal as one of a predetermined number of audience member types, and regulating the terminal'"'"'s access to recall repository data based upon the terminal'"'"'s classified audience member type. - View Dependent Claims (11, 12, 13, 14)
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15. A recall operations system comprising:
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a recall protocol template storing definitions of recall procedures to be used with respect to an instance of a product recall, a recall repository, and a recall management agent, responsive to the recall protocol template, to;
authenticate individual participants of the recall, transfer to authenticated participants, recall tracking information and recall notification information, and record authenticated participants'"'"' receipt of the recall notification information to in the recall repository. - View Dependent Claims (16)
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17. Computer readable medium having instructions stored thereon that, when executed by a processing device, causes the device to:
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responsive to product performance data, compare the performance data to performance benchmarks, when the comparison identifies an instance of product performance that fails a benchmark, determine whether the instance relates to a previously undetected product defect, and if so, generate an alert. - View Dependent Claims (18, 19)
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Specification