Carrier network capable of conducting remote diagnostics in a mobile handset
First Claim
1. A network that monitors activities of electronic devices in the network, the network comprising:
- at least one electronic device having firmware;
at least one server communicatively coupled to the at least one electronic device, the at least one server being capable of executing diagnostic procedures in the at least one electronic device; and
wherein the at least one electronic device communicates diagnostic messages to the at least one server.
1 Assignment
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Accused Products
Abstract
Aspects of the present invention may be seen in a carrier network, employing the disclosed techniques and system. The network may be capable of conducting remote diagnostics of mobile handsets. The carrier network may have infrastructure to determine when known problems may occur in mobile handsets and determine how often they occur. In an embodiment of the present invention, when a customer reports in problems to a customer care representative, the carrier network may track such problems, install bug fixes or remotely diagnose the problem. The configuration parameters may be retrieved, analyzed and modified. When a customer reports errors or operational problems, the carrier may verify them or determine the nature and characteristics of such problems.
132 Citations
26 Claims
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1. A network that monitors activities of electronic devices in the network, the network comprising:
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at least one electronic device having firmware;
at least one server communicatively coupled to the at least one electronic device, the at least one server being capable of executing diagnostic procedures in the at least one electronic device; and
wherein the at least one electronic device communicates diagnostic messages to the at least one server. - View Dependent Claims (5, 6, 7, 8, 9, 10, 11, 12, 13)
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- 2. The network according to claim I wherein the at least one server communicates firmware updating information to the at least one electronic device.
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14. An electronic device having firmware and configuration parameters, the electronic device comprising:
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an agent that executes diagnostic procedures to generate a diagnostic report;
wherein the electronic device communicates the diagnostic report to a first server to which the electronic device is communicatively coupled; and
wherein the electronic device receives instructions from the first server to update the electronic device, based upon the diagnostic report. - View Dependent Claims (15, 16, 17, 18, 19)
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20. A method of monitoring activities in an electronic device with firmware, the method comprising:
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communicating diagnostic messages to at least one server, the electronic device being communicatively coupled to the at least one server; and
executing diagnostic procedures in the electronic device. - View Dependent Claims (21, 22, 23, 24, 25, 26)
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Specification