Using qualifications of users to facilitate user performance of tasks

• US 20060106774A1
• Filed: 11/16/2004
• Published: 05/18/2006
• Est. Priority Date: 11/16/2004
• Status: Abandoned Application

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Cohen, Peter D., Goo, Jang Han, Kiefer, Brett, Seregine, Mikhail, Sanderson, Daniel A., Jin, Yuhui
• Application Number:
  US10/990,951
• Publication Number:
  US 20060106774A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

A method, system, and computer-readable medium is described for facilitating interactions between task requesters who have tasks that are available to be performed and task performers who are available to perform tasks. In some situations, the tasks to be performed are human performance tasks that use cognitive and other mental skills of human task performers, such as to employ judgment, perception and/or reasoning skills of the human task performers. In addition, in some situations the performance of tasks is facilitated by using information about qualifications of task performers that are related to performance of tasks Various types of qualifications about task performers can be specified, and qualification information can be specified and used in various ways, such as to limit task performance and/or access to other functionality to users having appropriate qualifications.

Claims

1. A method for an intermediary computing system to facilitate purchasing and selling by users of human-generated answers to questions, the method comprising:

identifying multiple distinct types of user qualifications related to performing tasks that involve providing answers to questions, the identifying including receiving multiple qualification type definitions from users that each specify one of the types of qualifications, a rating scale for qualifications of that one qualification type, and one or more associated issuers who issue qualifications of that one qualification type to users;

identifying qualifications of users to perform tasks that involve providing answers to questions, the identifying including receiving multiple indications that each specify a qualification of one of the identified qualification types for an indicated user, each specified qualification being from an indicated issuer of the qualification who is associated with the one qualification type and who has indicated a value for the specified qualification of the indicated user based on the rating scale for the one qualification type; and

for each of multiple tasks that each include a specified question to be answered and that are each submitted by a task requester for performance by unrelated human task performers with indicated qualifications, the indicated qualifications including one or more indicated permissible values for each of one or more qualifications that are each of one of the identified qualification types,

automatically identifying one or more users who each have one or more qualifications that match the indicated qualifications for the task by including qualifications that are of the qualification types for the indicated task qualifications and that have values satisfying the permissible values of the indicated task qualifications;

providing information about the task to each of the identified users,

receiving an answer generated by one of the identified users for the specified question of the task; and

providing the received answer to the task requester who submitted the task,

so that users can specify qualification types that are used to identify users who are qualified to perform submitted tasks.

2. The method of claim 1 wherein the multiple qualification type definitions are received from task requester users.

3. The method of claim 2 wherein the associated issuers for each of the qualification type definitions include the task requester user from whom the qualification type definition was received.

4. The method of claim 1 wherein the multiple qualification type definitions each can specify any arbitrary attribute of one or more users as a type of qualification.

5. The method of claim 1 wherein the multiple qualification type definitions each can specify any arbitrary rating scale for qualifications of that qualification type.

6. The method of claim 1 wherein each specified qualification of an indicated user further includes an indication of when the qualification is effective for the indicated user.

7. The method of claim 1 wherein the automatic identifying of a user who has one or more qualifications that match the indicated qualifications for a task is further performed so as to determine that information associated with the task satisfies any conditions specified by the user.

8. The method of claim 1 wherein the indicated qualifications of a human task performer for each of at least some of the tasks include one or more qualifications based on quantitative measurements of past performance of the task performer, one or more qualifications based on assertions of the task performer, one or more qualifications based on ratings of the task performer provided by task requesters, and one or more qualifications based on credentials of the task performer supplied by one or more third-party qualification authorities.

9. The method of claim 1 wherein the intermediary computing system provides an electronic marketplace for tasks that includes a programmatic interface with one or more Web services, and wherein each submission of a task by a task requester is from an application program of the task requester that invokes one of the Web services.

10. The method of claim 9 wherein each providing of a received answer for a submitted task to a task requester is provided to the application program that submitted the task as a response to the invocation by that application program.

11. A method for a computing system to facilitate performance by task performers of tasks from task requesters, the method comprising:

identifying multiple distinct user-specified types of qualifications that are each related to one or more user capabilities associated with performance of tasks;

identifying qualifications of users to act as task performers to perform tasks based at least in part on receiving multiple indications of user qualifications, at least some of the indicated qualifications each being of one of the identified qualification types and each of the indicated qualifications being associated with an indicated issuer of the qualification who has indicated a value of the specified qualification for an indicated user;

receiving information about available tasks from task requesters, each of the available tasks having one or more associated permissible values for each of one or more qualifications of a performer of the task that are indicated in the received information, at least some of the qualifications each being of one of the identified qualification types;

automatically matching available tasks and users identified as qualified to act as task performers for the tasks, the matching based at least in part on the users each having identified qualifications whose values satisfy the indicated permissible values of the qualifications for each of the tasks to which the user is matched; and

providing information to each of the identified users about the available tasks to which the user is matched, so that the identified users can act as task performers to perform the available tasks.

12. The method of claim 11 including, after receiving results for each of one or more of the available tasks based on performance of the task by one or more human task performers, automatically supplying the received results to the task requester for the task.

13. The method of claim 11 including identifying one or more predefined types of qualifications, and wherein at least some of the identified qualifications of users are of the predefined qualification types.

14. The method of claim 11 wherein at least some of the identified qualification types are specified by task requester users.

15. The method of claim 11 wherein at least some of the identified qualification types are specified by task performer users.

16. The method of claim 11 wherein at least some of the identified qualification types are specified by users affiliated with one or more third-party qualification issuing entities.

17. The method of claim 11 wherein specifying of qualification types includes specifying any arbitrary attribute of one or more users as a type of qualification.

18. The method of claim 17 wherein the identified qualification types each specify a type of qualification that is based on one or more of a skill of one or more users, a level of experience of one or more users, and a reputation of one or more users.

19. The method of claim 11 wherein the identified qualification types each specify a rating scale for qualifications of that qualification type, and wherein each indicated value of a qualification of a qualification type is a value based on the rating scale for that qualification type.

20. The method of claim 19 wherein each rating scale for a qualification type indicates multiple distinct levels of expertise for qualifications of that qualification type such that indicated values for those qualifications are each one of the distinct levels of expertise.

21. The method of claim 11 wherein the identified qualification types each specify one or more qualification issuing authority entities that can issue qualifications of the qualification type to users, and wherein the indicated issuer for each of the indicated qualifications is one of the specified qualification issuing authority entities for the qualification type of the qualification.

22. The method of claim 11 wherein at least some of the indicated values of indicated qualifications are each a boolean value and/or a numeric value.

23. The method of claim 11 wherein at least some of the indicated values of indicated qualifications are each a subjective assessment.

24. The method of claim 11 wherein at least some of the indicated values of indicated qualifications for users are each based on a reputation of a user.

25. The method of claim 11 wherein a meaning of at least some of the identified qualifications is maintained externally to the computing system, such that the automatic matching of available tasks and users based at least in part on those identified qualifications is performed without using the meaning of those identified qualifications.

26. The method of claim 11 wherein each identified qualification of a user further includes an indication of when the qualification is effective.

27. The method of claim 11 wherein each identified qualification of a user further has an associated indication of a level of confidence that the indicated value of the qualification is accurate for the indicated user.

28. The method of claim 11 wherein the identified qualifications of the users include one or more qualifications based on quantitative measurements of past performance of one or more of the users, one or more qualifications based on assertions of one or more of the users, one or more qualifications based on ratings of the one or more of the users provided by one or more of the task requesters, and/or one or more qualifications based on credentials of the user supplied by one or more third-party qualification issuing authority entities.

29. The method of claim 11 wherein the automatic matching of the available tasks and the users is performed in response to requests from one or more of the users.

30. The method of claim 11 wherein the automatic matching of the available tasks and the users is performed in response to one or more tasks becoming available.

31. The method of claim 11 wherein the automatic matching of the available tasks and the users is performed in a bi-directional manner so as to identify users who satisfy qualifications for tasks to which they are matched and to identify that information associated with the tasks satisfies any conditions specified by the identified users.

32. The method of claim 31 wherein at least some of the users specify conditions related to task requesters who supply tasks such that the automatic matching of available tasks for those users is further based at least in part on the task requesters for those tasks having one or more qualifications that satisfy the specified conditions for those users.

33. The method of claim 11 wherein the automatic matching of the available tasks and the users is performed such that the matching is further based at least in part on legal restrictions related to the users and/or the tasks.

34. The method of claim 33 wherein at least some of the legal restrictions related to users are based on geographical locations of the users, tax-related costs and/or national security issues.

35. The method of claim 11 wherein the automatic matching of the available tasks and the users is performed such that the matching is further based at least in part on time-based restrictions and/or price-based restrictions.

36. The method of claim 11 wherein the automatic matching of the available tasks and the users is performed such that one or more users are identified for a task who each do not have all of the qualifications for the task.

37. The method of claim 36 wherein the one or more users are ranked as to a degree of closeness between the qualifications of the users and the qualifications for the task.

38. The method of claim 36 wherein the one or more users are each notified as to a difference between the qualifications of the user and the qualifications for the task.

39. The method of claim 11 wherein the automatic matching of the available tasks and the users is performed such that a group of multiple users is identified to perform a task as a group.

40. The method of claim 11 wherein at least some of the users each have one or more private identified qualifications that have one or more associated access controls to limit which users can obtain information about the private qualifications, and wherein the automatic matching of a user and a task succeeds only if any private qualifications of the user that are part of the matching are accessible to both the user and to the task requester who submitted the task.

41. The method of claim 11 wherein at least some of the tasks each have one or more pieces of private information with one or more associated access controls to limit which users can obtain those pieces of information, and wherein the automatic matching of a user and a task succeeds only if any private pieces of information of the task are accessible to the user.

42. The method of claim 11 wherein at least some of the tasks each have one or more associated private qualifications to limit which users can obtain information about the task, and including providing information about the task to a user only if the identified qualifications of the user satisfy any private qualifications of the task.

43. The method of claim 11 wherein at least some of the tasks each have one or more associated private qualifications to limit which users can obtain information about an existence of the task, and including notifying a user of the existence of a task only if the identified qualifications of the user satisfy any private qualifications of the task.

44. The method of claim 11 wherein at least some of the tasks each have one or more associated private qualifications to limit which users can perform the task, and including providing information about the task to a user only if the identified qualifications of the user satisfy any private qualifications of the task.

45. The method of claim 11 wherein at least some of the available tasks are each a qualifying examination such that successful performance of a qualifying examination by a user results in the task requester who submitted the task issuing a new qualification to the user for use in later interactions.

46. The method of claim 11 including automatically identifying a group of multiple users such that all of the users in the identified group have similar qualifications.

47. The method of claim 46 including using the identified group of multiple users as part of the automatic matching of tasks and users and/or to provide recommendations to users in the group based on information about other users in the group.

48. The method of claim 11 including identifying one or more attributes of users, and wherein the automatic matching of a user and a task is further based at least in part on the user having one or more attributes that satisfy any indicated attributes for the task.

49. The method of claim 11 including, for each of at least some of the multiple users, providing information to another computing system about one or more identified qualifications of the user for use by that another computing system in interacting with the user.

50. The method of claim 11 including, for each of at least some of the multiple users, obtaining from another computing system information for local use about one or more identified qualifications of the user.

51. The method of claim 11 including charging a fee to qualification issuers who issue qualifications and/or to users who receive indications of qualifications.

52. A computer-readable medium whose contents enable a computing device to act as intermediary t facilitate performance by task performers of tasks from task requesters, by performing a method comprising:

receiving multiple indications that each specify a qualification of an indicated user related to task performance, each of the specified qualifications being associated with an indicated issuer of the qualification, and one or more of the qualifications being of a type specified by a user;

receiving information about available tasks from task requesters, the received information for each of at least some of the available tasks indicating one or more qualifications of a performer of the task, the indicated qualifications each being of an indicated type and/or associated with an indicated issuer; and

matching available tasks and users identified as qualified to act as task performers for the tasks, the matching based at least in part on the users each having the indicated qualifications for each of the tasks to which the user is matched.

53. The computer-readable medium of claim 52 wherein the method further includes, after identifying a user who is qualified to act as a task performer for a task, providing information about the task to the identified user and receiving results from the identified user from performance of the task.

54. The computer-readable medium of claim 52 wherein at least some of the available tasks are each a qualifying examination such that successful performance by a user results in the user automatically receiving a new specified qualification.

55. The computer-readable medium of claim 52 wherein the computing device provides an electronic marketplace to which multiple task requesters submit available tasks to be performed and to which multiple task performers provide results from performance of available tasks.

56. The computer-readable medium of claim 52 wherein the computer-readable medium is a memory of a computing device.

57. The computer-readable medium of claim 52 wherein the computer-readable medium is a data transmission medium transmitting a generated data signal containing the contents.

58. The computer-readable medium of claim 52 wherein the contents are instructions that when executed cause the computing device to perform the method.

59. A computing system configured to facilitate performance by users of actions indicated by other users, comprising:

a user qualification module configured to, for each of multiple users, receive one or more indications that the user has one or more specified qualifications, each of the specified qualifications being associated with one or more indicated issuers of the qualification and/or being of a user-specified type of qualification; and

a matcher module configured to, for each of one or more actions from requesters that each indicate qualifications of a performer of the action, automatically match actions and users identified as qualified to act as performers for the actions, the matching based at least in part on the users each having qualifications that satisfy the indicated qualifications for each of the actions to which the user is matched; and

a notifier module configured to provide information to each of the identified users about the actions to which the user is matched,

so that information about user qualifications can be used to facilitate actions being performed by qualified users.

60. The computing system of claim 59 further comprising a task fulfillment facilitator system configured to, for each of one or more tasks each submitted by a task requester and each indicating one or more qualifications of a performer of the task, automatically identifying one or more users who each has one or more qualifications that satisfy the indicated qualifications for the task, so that one or more of the identified users can act as task performers to perform the available task.

61. The computing system of claim 60 wherein the task fulfillment facilitator system provides an electronic marketplace to which multiple task requesters submit available tasks to be performed and to which multiple human task performers unrelated to task requesters provide results from performance of tasks submitted by those task requesters.

62. The computing system of claim 59 further comprising an interface configured to allow task requesters to submit tasks available to be performed and to allow the task requesters to receive information about results of performance of submitted tasks.

63. The computing system of claim 59 wherein the user qualification module, the matcher module and the notifier module are executing in memory of the computing system.

64. The computing system of claim 59 wherein the user qualification module consists of a means for, for each of multiple users, receiving one or more indications that the user has one or more specified qualifications, each of the specified qualifications being associated with one or more indicated issuers of the qualification and/or being of a user-specified type of qualification, wherein the matcher module consists of a means for, for each of one or more actions from requesters that each indicate qualifications of a performer of the action, automatically matching actions and users identified as qualified to act as performers for the actions, the matching based at least in part on the users each having qualifications that satisfy the indicated qualifications for each of the actions to which the user is matched, and wherein the notifier module consists of a means for providing information to each of the identified users about the actions to which the user is matched.

65. A method for a computing device of a task performer to facilitate performance of tasks from task requesters, the method comprising:

providing information to identify one or more types of qualifications specified by a user;

providing information to register the user as being available to act as a task performer to perform tasks, the provided information including indications of one or more qualifications of the user related to performing tasks, at least one of the qualifications being of one of the specified qualification types;

receiving information regarding tasks that are available to be performed by the user based at least in part on one or more of the indicated qualifications; and

after receiving the information, performing one or more tasks indicated in the received information and providing results from performance of each of the performed tasks.

66. The method of claim 65 wherein the one or more tasks indicated in the received information each have one or more associated required qualifications of a task performer for the task that are each of one of the specified qualification types and that are each satisfied by at least one of the indicated qualifications of the user.

67. A method for a computing device of a task requester to use an electronic marketplace of human performance tasks to facilitate performance of available tasks by human task performers, the method comprising:

providing information to the electronic marketplace to identify one or more types of qualifications specified by a user;

providing information from the user acting as a task requester to the electronic marketplace about tasks available to be performed, the provided information for each of the available tasks indicating one or more required qualifications of a human performer of the task such that at least one of the required qualifications is of one of the specified qualification types; and

for each of at least some of the available tasks, after results for the available task are generated from performance of the task by one or more human task performers whose qualifications satisfy the indicated required qualifications, receiving the results for the task.