System and method for dynamically linking

• US 20060190424A1
• Filed: 02/18/2005
• Published: 08/24/2006
• Est. Priority Date: 02/18/2005
• Status: Abandoned Application

• Current Assignee: American Tel-A-Systems Incorporated
• Original Assignee: American Tel-A-Systems Incorporated
• Inventors: Waldner, Wayne P., Curtin, Thomas V., Beale, Kevin M., Curtin, William J. IV
• Application Number:
  US11/061,234
• Publication Number:
  US 20060190424A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A communication system that is capable of collecting information from one or more users of the communication system includes one or more memory modules. The memory modules are operable to store one or more scripts that each comprises one or more queries for information to a user. The system also includes one or more data collection mechanisms that are coupled to the one or more memory modules and are operable to collect at least a portion of information from the user of the communication system using at least one of the one or more scripts. In one particular embodiment, the at least one script used to collect information from the user comprises one or more dynamic links that automatically initiate one or more functions based at least in part on the portion of information collected from the user.

Claims

1. A communication system capable of collecting information from one or more users of the communication system, the system comprising:

one or more memory modules operable to store one or more scripts, each of the one or more scripts comprising one or more queries for information to a user; and

one or more data collection mechanisms coupled to the one or more memory modules and operable to collect at least a portion of information from the user of the communication system using at least one of the one or more scripts;

wherein the at least one script used to collect information from the user comprises one or more dynamic links that automatically initiate one or more functions based at least in part on the portion of information collected from the user.

2. The system of claim 1, wherein the one or more data collection mechanisms are selected from the group consisting of an interactive voice response system, an interactive web-based system, and a live-agent based system.

3. The system of claim 1, wherein the one or more dynamic links automatically initiate one of a plurality of functions.

4. The system of claim 3, wherein the one of a plurality of functions comprises executing a program and a second of the plurality of functions comprises launching a web-page.

5. The system of claim 1, wherein the at least one script dynamically links to one or more applications.

6. The system of claim 5, wherein the one or more applications are selected from the group consisting of a program, a web-page, and a phone related activity.

7. The system of claim 1, wherein the one or more functions automatically initiated are selected from the group consisting of accessing one or more applications, executing one or more applications, launching one or more applications, retrieving one or more applications, or updating one or more applications.

8. The system of claim 1, wherein the at least one script dynamically links to one or more information sources.

9. The system of claim 1, wherein the one or more functions that are automatically initiated are selected from the group consisting of accessing one or more information sources, retrieving one or more information sources, amending one or more information sources, or updating one or more information sources.

10. The system of claim 1, wherein the portion of information collected from the user is collected in response to one or more queries for information.

11. The system of claim 1, wherein the portion of information collected from the user is selected from the group consisting of an automatic number identifier, a caller identifier, a caller name, or a caller telephone number.

12. A method for providing information collection from a user at a data collection mechanism, the method comprising:

collecting from a user at least a portion of information using a data collection mechanism, the data collection mechanism using at least a portion of a script comprising one or more queries for information to the user and one or more dynamic links; and

automatically initiating one or more functions based at least in part on the portion of information collected from the user.

13. The method of claim 12, wherein automatically initiating one or more functions comprises automatically initiating one of a plurality of functions.

14. The method of claim 13, wherein the one of a plurality of functions comprises executing a program and a second of the plurality of functions comprises launching a web-page.

15. The method of claim 12, wherein the portion of information collected from the user is collected in response to one or more queries for information.

16. The method of claim 12, wherein the portion of information collected from the user is selected from the group consisting of an automatic number identifier, a caller identifier, a caller name, or a caller telephone number.

17. The method of claim 12, further comprising collecting from the user a second portion of information using at least some information retrieved from the one or more functions automatically initiated.

18. The method of claim 12, further comprising displaying on the data collection mechanism information retrieved from the one or more functions automatically initiated.

19. A communication system capable of collecting information from one or more users of the communication system, the system comprising:

one or more memory modules operable to store at least one of an application and an information source; and

one or more data collection mechanisms coupled to the one or more memory modules and operable to collect at least a portion of information from a user of a communication system, the one or more data collection mechanisms further operable to automatically initiate one of a plurality of functions associated with the at least one of the application or the information source based at least in part on the portion of information collected from the user.

20. The system of claim 19, wherein the one of a plurality of functions comprises executing a program and a second of the plurality of functions comprises displaying an InfoPage.

21. The system of claim 19, wherein the one or more data collection mechanisms collect at least the portion of information from the user of the communication system using at least one script stored in the one or more memory modules and wherein the at least one script comprises one or more queries for information to the user and one or more dynamic links that automatically initiate the one of a plurality of functions.

22. A method for providing information collection from a user at a data collection mechanism, the method comprising:

storing at least one of an application and an information source; and

collecting at least a portion of information from a user using a data collection mechanism; and

automatically initiating one of a plurality of functions associated with the at least one of the application or the information source based at least in part on the portion of information collected from the user.

23. The method of claim 22, wherein the one of a plurality of functions comprises executing a program and a second of the plurality of functions comprises displaying an InfoPage.

24. The method of claim 22, wherein the data collection mechanism uses at least one script stored in the one or more memory modules to collect the portion of information from the user and wherein the at least one script comprises one or more queries for information to the user and one or more dynamic links that automatically initiate the one of a plurality of functions.