Methods, systems, and computer program products for call/message routing based on determined subscriber activity

• US 20070060137A1
• Filed: 12/30/2005
• Published: 03/15/2007
• Est. Priority Date: 09/15/2005
• Status: Abandoned Application

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Ruckart, John, Newton, Gregory, Yeatts, Stanley
• Application Number:
  US11/322,636
• Publication Number:
  US 20070060137A1
• Time in Patent Office: Days
• US Class Current: 455/445
• CPC Class Codes: H04M 2242/14 with services dependent on location where the service is an information service H04M2242/15; services independent of location H04M3/42229
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/42357 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A method of providing communications can include selectively routing subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity. Related systems and computer program product are also disclosed.

Claims

1. A method of providing communications comprising:

selectively routing subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity.

2. A method according to claim 1 further comprising:

receiving location information associated with the subscriber as a subscriber location changes;

updating a device register indicating a subscriber device that the calls/messages are to be routed to improve a likelihood that the calls/messages will reach the subscriber as the subscriber location changes to provide determined location information;

receiving a call or message to be routed to the subscriber; and

routing the call or message to the subscriber device indicated in the device register.

3. A method according to claim 1 wherein selectively routing subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity comprises routing the calls/messages to a selected one of the plurality of associated subscriber devices based any combination of location data associated with the subscriber, status information for at least one of the plurality of associated subscriber devices, calendar information for the subscriber and an active profile for the subscriber.

4. A method according to claim 3 wherein selectively routing subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity comprises changing an ordered sequence of subscriber devices in a find-me/follow-me profile used for call and/or message routing based on the combination.

5. A method according to claim 1 wherein selectively routing subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity comprises routing the calls/messages to a selected one of the plurality of associated subscriber devices based on determined location data associated with the subscriber.

6. A method according to claim 1 wherein selectively routing subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity comprises routing the calls/messages to a selected one of the plurality of associated subscriber devices based on determined status information for at least one of the plurality of associated subscriber devices.

7. A method according to claim 1 wherein selectively routing subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity comprises routing the calls/messages to a selected one of the plurality of associated subscriber devices based on determined calendar information for the subscriber.

8. A method according to claim 1 wherein selectively routing subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity comprises routing the calls/messages to a selected one of the plurality of associated subscriber devices based on a determined active profile for the subscriber.

9. A system configured to route calls/messages to a subscriber, the system comprising:

a call routing indicator configured to indicate selective routing of subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity and to provide a call/message routing indication of a selected associated subscriber device to a call/message routing system.

10. A system according to claim 9 further comprising:

a location information register, operatively coupled to the call routing indicator, including location data associated with the subscriber as the subscriber location changes;

a device register, operatively coupled to the call routing indicator, indicating a subscriber device that the calls/messages are to be routed to improve a likelihood that the calls/messages will reach the subscriber as the subscriber location changes to provide determined location information;

a subscriber profile, operatively coupled to the call routing indicator, configured to indicate how calls are to be routed based on subscriber preferences;

a device status register, operatively coupled to the call routing indicator, indicating a status for registered subscriber devices; and

a subscriber calendar application, operatively coupled to the call routing indicator, indicating calendar information for the subscriber.

11. A system according to claim 9 further comprising:

a find-me/follow-me profile, operatively coupled to the call routing indicator, wherein subscriber devices, in the find-me/follow-me profile, are in an ordered sequence according to which calls/messages are to be routed, the ordered list being configured to be dynamically re-ordered based on a combination of inputs from the subscriber profile, the device status register, the subscriber calendar application, and/or the location register.

12. A system according to claim 10 wherein the call indicator is configured to indicate selective routing to one of the plurality of associated subscriber devices based any combination of the location data, the status for registered subscriber devices, calendar information for the subscriber, and the subscriber profile.

13. A computer program product configured to provide information to route calls/messages to a subscriber comprising a computer readable medium having computer readable program code embodied therein, the computer readable program product comprising:

computer readable program code configured to selectively route subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity.

14. A computer program product according to claim 13 further comprising:

computer readable program code configured to receive location information associated with the subscriber as a subscriber location changes;

computer readable program code configured to update a device register indicating a subscriber device that the calls/messages are to be routed to improve a likelihood that the calls/messages will reach the subscriber as the subscriber location changes to provide determined location information;

computer readable program code configured to receive a call or message to be routed to the subscriber; and

computer readable program code configured to route the call or message to the subscriber device indicated in the device register.

15. A computer program product according to claim 13 wherein the computer readable program code configured to selectively route subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity comprises computer readable program code configured to route the calls/messages to a selected one of the plurality of associated subscriber devices based any combination of location data associated with the subscriber, status information for at least one of the plurality of associated subscriber devices, calendar information for the subscriber and an active profile for the subscriber.

16. A computer program product according to claim 15 wherein the computer readable program code configured to selectively route subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity comprises computer readable program code configured to change an ordered sequence of subscriber devices in a find-me/follow-me profile used for call and/or message routing based on the combination.

17. A computer program product according to claim 13 wherein the computer readable program code configured to selectively route subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity comprises computer readable program code configured to route the calls/messages to a selected one of the plurality of associated subscriber devices based on determined location data associated with the subscriber.

18. A computer program product according to claim 13 wherein the computer readable program code configured to selectively route subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity comprises computer readable program code configured to route the calls/messages to a selected one of the plurality of associated subscriber devices based on determined status information for at least one of the plurality of associated subscriber devices.

19. A computer program product according to claim 13 wherein the computer readable program code configured to selectively route subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity comprises computer readable program code configured to route the calls/messages to a selected one of the plurality of associated subscriber devices based on determined calendar information for the subscriber.

20. A computer program product according to claim 13 wherein the computer readable program code configured to selectively route subscriber calls/messages to among a plurality of associated subscriber devices based on determined subscriber activity comprises computer readable program code configured to route the calls/messages to a selected one of the plurality of associated subscriber devices based on a determined active profile for the subscriber.