Initiating voice access to a session from a visual access channel to the session in a composite services delivery system
First Claim
1. A method for establishing a voice channel of access to a session for a composite service, the method comprising:
- establishing a visual channel of access to a session for a composite service;
processing a request from the visual channel of access to establish a voice channel of access to the session for the composite service; and
, synchronizing changes of state for the session in a view for each of the visual channel of access and the voice channel of access to the session for the composite service.
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Abstract
Embodiments of the present invention provide a method, system and computer program product for deploying and delivering composite services in an NGN network. A method for establishing a voice channel of access to a session for a composite service can include establishing a visual channel of access to a session for a composite service, processing a request from the visual channel of access to establish a voice channel of access to the session for the composite service, and synchronizing changes of state for the session in a view for each of the visual channel of access and the voice channel of access to the session for the composite session. In one aspect of the embodiment, establishing a visual channel of access to a session for a composite service, further can include placing a hyperlink in the view for the visual channel of access to provide the request to establish the voice channel.
80 Citations
11 Claims
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1. A method for establishing a voice channel of access to a session for a composite service, the method comprising:
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establishing a visual channel of access to a session for a composite service;
processing a request from the visual channel of access to establish a voice channel of access to the session for the composite service; and
,synchronizing changes of state for the session in a view for each of the visual channel of access and the voice channel of access to the session for the composite service. - View Dependent Claims (2, 3, 4)
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5. A composite service enabling data processing system comprising:
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a plurality of channel servlets enabled to establish multiple, different channels of access to a common session for a composite service, at least one of the channel servlets comprising a voice enabler;
a location registry comprising a table of entries associating the different channels of access with the common session for the composite service; and
,a model servlet configured for coupling to a model for the common session, for modifying state data in the model for the common session, and to synchronize views for each of the different channels of access to the common session responsive to changes detected in the model;
at least one of the views for a visual channel of access for the common session comprising a hyperlink enabled to provide to the voice enabler a request to establish a voice channel of access for the common session. - View Dependent Claims (6, 7)
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8. A computer program product comprising a computer usable medium having computer usable program code for establishing a voice channel of access to a session for a composite service, the computer program product including:
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computer usable program code for establishing a visual channel of access to a session for a composite service;
computer usable program code for processing a request from the visual channel of access to establish a voice channel of access to the session for the composite service; and
,computer usable program code for synchronizing changes of state for the session in a view for each of the visual channel of access and the voice channel of access to the session for the composite session. - View Dependent Claims (9, 10, 11)
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Specification