Communication system employing a context engine

• US 20070143307A1
• Filed: 12/15/2006
• Published: 06/21/2007
• Est. Priority Date: 12/15/2005
• Status: Abandoned Application

• Current Assignee: Incucomm, Inc.
• Original Assignee: Incucomm, Inc.
• Inventors: Moore, John, Bowers, Matthew
• Application Number:
  US11/640,039
• Publication Number:
  US 20070143307A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/972 Access to data in other repository systems, e.g. legacy data or dynamic Web page generation

Abstract

A communication system employable with a communication device coupled to an E-commerce database via a communication network, and method of operating the same. In one embodiment, the communication system includes an input engine configured to receive a query from the communication device directed to the E-commerce database. The communication system also includes a context engine configured to create a database representation of information within the E-commerce database and generate a representation of the query to match the information in the database representation. The communication system further includes a commerce portal browser configured to access and deliver an associated web page from the E-commerce database based on the match with the database representation. The communication system still further includes a response engine configured to process the associated web page and provide a response in a format consistent with the communication device based thereon.

Claims

1. A communication system employable with a communication device coupled to an E-commerce database via a communication network, comprising:

an input engine configured to receive a query from said communication device directed to said E-commerce database;

a context engine configured to create a database representation of information within said E-commerce database and generate a representation of said query to match said information in said database representation;

a commerce portal browser configured to access and deliver an associated web page from said E-commerce database based on said match with said database representation; and

a response engine configured to process said associated web page and provide a response in a format consistent with said communication device based thereon.

2. The communication system as recited in claim 1 wherein said input engine includes a text input engine configured to receive a text query from said communication device.

3. The communication system as recited in claim 1 wherein said input engine includes a network logic module configured to select a treatment of a speech query from said communication device based on a predetermined set of logic.

4. The communication system as recited in claim 3 wherein said network logic module is configured to invoke a high quality vocoder to code said speech query based on said predetermined set of logic.

5. The communication system as recited in claim 1 wherein said input engine includes a signal repair module configured to repair a fidelity of a speech query from said communication device.

6. The communication system as recited in claim 1 wherein said input engine, includes:

an analog preprocessing engine configured to modify a format of a speech query from said communication device, and

a speech recognition engine configured to transform said speech query into a text format for said context engine.

7. The communication system as recited in claim 1 wherein said input engine includes a voice sample processing subsystem configured to verify an identity of a user of said communication device against a predefined database of voice characteristics based on a speech query therefrom.

8. The communication system as recited in claim 1 wherein said context engine is configured to employ context switching and context matching to generated said representation of said query.

9. The communication system as recited in claim 1 wherein said context engine and said database representation are configured to provide an automated feedback loop for a training process with said E-commerce database.

10. The communication system as recited in claim 1 wherein said response engine is configured to transform said response from text to speech.

11. A method of operating a communication system employable with a communication device coupled to an E-commerce database via a communication network, comprising:

receiving a query from said communication device directed to said E-commerce database;

creating a database representation of information within said E-commerce database;

generating a representation of said query to match said information in said database representation;

accessing and delivering an associated web page from said E-commerce database based on said match with said database representation;

processing said associated web page; and

providing a response in a format consistent with said communication device based thereon.

12. The method as recited in claim 11 wherein said query is a text query from said communication device.

13. The method as recited in claim 11 wherein said query is a speech query from said communication device and said method comprises selecting a treatment of said speech query based on a predetermined set of logic.

14. The method as recited in claim 13 wherein said selecting includes invoking a high quality vocoder to code said speech query based on said predetermined set of logic.

15. The method as recited in claim 11 wherein said query is a speech query from said communication device and said method comprises repairing a fidelity thereof.

16. The method as recited in claim 11 wherein said query is a speech query from said communication device and said method, comprises:

modifying a format of said speech query, and

transforming said speech query into a text format.

17. The method as recited in claim 11 wherein said query is a speech query from said communication device and said method comprises verifying an identity of a user of said communication device against a predefined database of voice characteristics based on said speech query.

18. The method as recited in claim 11 wherein said generating said representation of said query includes employing context switching and context matching.

19. The method as recited in claim 11 wherein said creating, said generating and said accessing and delivering employ a training process with said E-commerce database.

20. The method as recited in claim 11 wherein said response is transformed from text to speech.