SYSTEM AND METHOD FOR TELECOMMUNICATION AUDIENCE CONFIGURATION AND HANDLING
First Claim
1. A method for connecting to an audience having a predetermined profile comprising the steps of:
- storing a plurality of user profiles representing a plurality of users, each user profile containing contact information and identifying information regarding an associated user;
receiving a target profile, said target profile including at least one audience characteristic other than total quantity; and
connecting to a subset of said plurality of users in at least one telecommunication session such that an audience profile calculated as a function of the plurality of user profiles representing said subset satisfies said target profile.
1 Assignment
0 Petitions
Accused Products
Abstract
Disclosed is a dynamic telecommunication configuration and management service. The service allows an organizer to initiate a conference, such as a telephone conference or virtual meeting, or plurality of individual communication sessions by selecting a profile of a desired audience. The service then selects a proper number of users from its database and connects to them at the appropriate time in the appropriate fashion in order to approximately meet the profile desired by the host. In a further form, the service monitors the conference once created and makes necessary changes to ensure that the connected audience remains in compliance with the specified profile. In another preferred form, the host is provided with a real-time interest level as perceived from the audience of connected users. The host may utilize this interest level to dynamically alter the course of the conference in either substance or form in order to maintain a higher level or user interest. In yet another preferred form, once connected, a user may be prompted with the option to be transferred to the telephone line of an entity of interest.
85 Citations
47 Claims
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1. A method for connecting to an audience having a predetermined profile comprising the steps of:
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storing a plurality of user profiles representing a plurality of users, each user profile containing contact information and identifying information regarding an associated user; receiving a target profile, said target profile including at least one audience characteristic other than total quantity; and connecting to a subset of said plurality of users in at least one telecommunication session such that an audience profile calculated as a function of the plurality of user profiles representing said subset satisfies said target profile. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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29. A method for maintaining an audience of users connected to an electronic conference in compliance with a predetermined profile comprising the steps of:
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maintaining a plurality of user profiles, each user profile containing contact information and identifying information regarding an associated user; receiving a target profile from a conference host, said target profile including at least one audience characteristic other than total quantity; determining that an audience of users connected in an electronic conference no longer meets said audience characteristic; identifying a second plurality of users, based upon said plurality of user profiles, such that said audience of users and said second plurality of users satisfies said target profile; and connecting said second plurality of users to said electronic conference. - View Dependent Claims (30, 31, 32)
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33. -45. (canceled)
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46. A method for collecting feedback and maintaining an audience of users connected to an electronic conference in compliance with a predetermined profile comprising the steps of:
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receiving a target profile from a conference host, said target profile including at least one audience characteristic other than total quantity; selecting a first plurality of users such that said first plurality of users collectively satisfy said target profile; selecting a second plurality of users; connecting said first plurality and said second plurality of users to said electronic conference; storing feedback in a first memory received from said first and second plurality of users in response to prompts presented in said electronic conference; storing feedback in a second memory received from said first and second plurality of users in response to prompts presented in said electronic conference; determining that a user within said first plurality of users has disconnected from said electronic conference; identifying a subset of said second plurality of users such that said first plurality of users and said subset collectively satisfies said target profile; removing the feedback received from said first user from said first memory; and storing the feedback received from said subset in said first memory.
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47. -71. (canceled)
Specification