METHODS, SYSTEMS, AND COMPUTER PROGRAM PRODUCTS FOR PROVIDING MESSAGE MANAGEMENT SERVICES

• US 20080037731A1
• Filed: 06/30/2006
• Published: 02/14/2008
• Est. Priority Date: 06/30/2006
• Status: Active Grant

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Bishop, Michael
• Granted Patent: US 8,175,227 B2
• Time in Patent Office: Days
• US Class Current: 379/88.22
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 2203/4545 Message forwarding selective message forwarding in packet switching networks H04L51/214
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/432 Arrangements for calling a subscriber at a specific time, e.g. morning call service
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication

Abstract

A method, system, and computer program product for creating a reminder to take action on a message is provided. The method includes presenting a message that includes communication detail components and content. The method also includes receiving a request to create a reminder to tale action on the message and creating a reminder that includes at least the communication detail components. The method further includes sending the reminder to a location. The location and information is related to an action to be taken and is specified by a recipient of the message.

Claims

1. A method for creating a reminder to tale action on a message, comprising:

presenting a message, the message comprising communication detail components and content;

receiving a request to create a reminder to take action on the message;

creating a reminder that includes at least the communication detail components; and

sending the reminder to a location, the location and information related to an action to be taken specified by a recipient of the message.

2. The method of claim 1, further comprising:

deleting the message.

3. The method of claim 1, wherein the location is an email inbox, the method further comprising retrieving an email address of the recipient from a database;

wherein the creating a reminder further includes;

generating an email message;

entering the email address into the address field of the email message;

entering at least the communication detail components into the email message; and

transmitting the email message to the email inbox.

4. The method of claim 3, wherein the message is unopened.

5. The method of claim 3, further comprising appending at least one of a text comment and a voice comment to the email message prior to the transmitting, the at least one of a text comment and voice comment provided by the recipient.

6. The method of claim 3, wherein the message is a voicemail message, the method further comprising:

providing voice mailbox system options to the recipient, the options including a reminder option presented in response to access of the voice mailbox system by the recipient;

wherein the creating a reminder is performed in response to selection of the reminder option.

7. The method of claim 6, further comprising at least one of:

attaching an audio file that includes the content of the voicemail message to the email message prior to the transmitting; and

converting the content of the voicemail message to a text file and attaching the text file to the email message prior to the transmitting.

8. The method of claim 1, wherein the location is an electronic calendar, the method further comprising opening a calendar application associated with the recipient;

wherein the creating a reminder includes creating a calendar entry that includes the communication detail components, the calendar entry specifying a date selected by the recipient, the date selected by the recipient corresponding to a time for the action to be taken.

9. The method of claim 1, wherein the communication detail components include a phone number of a sender of the message, a date and time stamp of the message, and at least one of:

a name of the sender; and

a priority rating of the message.

10. A system for creating a reminder to take action on a message, comprising:

a computer processing device; and

a message management application executing on the computer processing device, the message management application performing a method, comprising;

presenting a message, the message comprising communication detail components and content;

receiving a request to create a reminder to take action on the message;

creating a reminder that includes at least the communication detail components; and

sending the reminder to a location, the location and information related to an action to be taken specified by a recipient of the message.

11. The system of claim 10, wherein the message management application further performs:

deleting the message.

12. The system of claim 10, wherein the location is an email inbox, the method further comprising retrieving an email address of the recipient from a profiles database that is in communication with the computer processing device;

wherein the creating a reminder further includes;

generating an email message;

entering the email address into the address field of the email message;

entering at least the communication detail components into the email message; and

transmitting the email message to the email inbox.

13. The system of claim 12, wherein the message is unopened.

14. The system of claim 12, wherein the message management application further performs appending at least one of a text comment and a voice comment to the email message prior to the transmitting, the at least one of a text comment and voice comment provided by the recipient.

15. The system of claim 12, wherein the message is a voicemail message, the message management application further performing:

providing voice mailbox system options to the recipient, the options including a reminder option presented in response to access of the voice mailbox system by the recipient;

wherein the creating a reminder is performed in response to selection of the reminder option.

16. The system of claim 15, wherein the message management application further performs at least one of:

attaching an audio file that includes the content of the voicemail message to the email message prior to the transmitting; and

converting the content of the voicemail message to a text file via a speech-to-text conversion application and attaching the text file to the email message prior to the transmitting.

17. The system of claim 10, wherein the location is an electronic calendar, the method further comprising opening a calendar application associated with the recipient;

wherein the creating a reminder includes creating a calendar entry that includes the communication detail components, the calendar entry specifying a date selected by the recipient, the date selected by the recipient corresponding to a time for the action to be taken.

18. The system of claim 10, wherein the communication detail components include a phone number of a sender of the message, a date and time stamp of the message, and at least one of:

a name of the sender; and

a priority rating of the message.

19. A computer program product for creating a reminder to take action on a message, the computer program product including instructions for implementing a method, comprising:

presenting a message, the message comprising communication detail components and content;

receiving a request to create a reminder to take action on the message;

creating a reminder that includes at least the communication detail components; and

sending the reminder to a location, the location and information related to an action to be taken specified by a recipient of the message.

20. The computer program product of claim 19, further comprising instructions for implementing:

deleting the message.

21. The computer program product of claim 19, wherein the location is an email inbox, the method further comprising retrieving an email address of the recipient from a database;

wherein the creating a reminder further includes;

generating an email message;

entering the email address into the address field of the email message;

entering at least the communication detail components into the email message; and

transmitting the email message to the email inbox.

22. The computer program product of claim 21, wherein the message is unopened.

23. The computer program product of claim 21, further comprising instructions for appending at least one of a text comment and a voice comment to the email message prior to the transmitting, the at least one of a text comment and voice comment provided by the recipient.

24. The computer program product of claim 21, wherein the message is a voicemail message, the method further comprising:

providing voice mailbox system options to the recipient, the options including a reminder option presented in response to access of the voice mailbox system by the recipient;

wherein the creating a reminder is performed in response to selection of the reminder option.

25. The computer program product of claim 24, further comprising instructions for implementing at least one of:

attaching an audio file that includes the content of the voicemail message to the email message prior to the transmitting; and

converting the content of the voicemail message to a text file and attaching the text file to the email message prior to the transmitting.

26. The computer program product of claim 19, wherein the location is an electronic calendar, the method further comprising opening a calendar application associated with the recipient;

wherein the creating a reminder includes creating a calendar entry that includes the communication detail components, the calendar entry specifying a date selected by the recipient, the date selected by the recipient corresponding to a time for the action to be taken.

27. The computer program product of claim 19, wherein the communication detail components include a phone number of a sender of the message, a date and time stamp of the message, and at least one of:

a name of the sender; and

a priority rating of the message.