Methods, systems, and computer program products for providing message management services

• US 8,175,227 B2
• Filed: 06/30/2006
• Issued: 05/08/2012
• Est. Priority Date: 06/30/2006
• Status: Active Grant

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Bishop, Michael
• Primary Examiner(s): Goins, Davetta W
• Assistant Examiner(s): Islam, Mohammad
• Application Number:
  US11/427,976
• Publication Number:
  US 20080037731A1
• Time in Patent Office: 2,139 Days
• Field of Search: 379/88.12, 379/207.03, 379/88.23, 340/309.7
• US Class Current: 379/88.12
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 2203/4545 Message forwarding selective message forwarding in packet switching networks H04L51/214
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/432 Arrangements for calling a subscriber at a specific time, e.g. morning call service
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication

Abstract

A method, system, and computer program product for creating a reminder to take action on a message is provided. The method includes presenting a message that includes communication detail components and content. The method also includes receiving a request to create a reminder to take action on the message and creating a reminder that includes at least the communication detail components. The method further includes sending the reminder to a location. The location and information is related to an action to be taken and is specified by a recipient of the message.

Claims

1. A method, comprising:

presenting a listing of voicemail messages from a voicemail inbox via a voicemail system, the voicemail messages comprising communication detail components and content;

receiving a request from a recipient to create a reminder to take action on a voicemail message in the listing before the recipient opens the voicemail message, the request received in response to the recipient selecting a reminder option for handling the voicemail message;

creating a reminder that includes the communication detail components, the creating a reminder including generating an email message and appending a voice recording of the recipient to the email message; and

sending the reminder to a location, the reminder including information related to an action to be taken specified by the recipient of the voicemail message.

2. The method of claim 1, further comprising:

deleting the voicemail message.

3. The method of claim 1, wherein the location is an email inbox, the method further comprising retrieving an email address of the recipient from a database;

wherein the creating a reminder further includes;

entering the email address into an address field of the email message;

entering the communication detail components into the email message; and

transmitting the email message to the email inbox.

4. The method of claim 3, further comprising attaching an audio file that includes the voicemail message to the email message prior to the transmitting.

5. The method of claim 1, further comprising:

providing voice mailbox system options to the recipient, the voice mailbox system options including the reminder option presented in response to access of the voice mailbox system by the recipient.

6. The method of claim 3, further comprising converting the voicemail message to a text file and attaching the text file to the email message prior to the transmitting.

7. The method of claim 1, wherein the location is an electronic calendar, the method further comprising opening a calendar application associated with the recipient;

wherein the creating a reminder further includes creating a calendar entry that includes the communication detail components, the calendar entry specifying a date selected by the recipient, the date selected by the recipient corresponding to a time for the action to be taken.

8. The method of claim 1, wherein the communication detail components include a phone number of a sender of the voicemail message, a date and time stamp of the voicemail message, a name of the sender, and a priority rating of the voicemail message.

9. A system, comprising:

a computer processing device; and

a message management application executing on the computer processing device, the message management application performing a method, comprising;

presenting a listing of voicemail messages, the voicemail messages comprising communication detail components and content;

receiving a request from a recipient to create a reminder to take action on a voicemail message in the listing before the recipient opens the voicemail message, the request received in response to the recipient selecting a reminder option for handling the voicemail message;

creating a reminder that includes the communication detail components, the creating a reminder including generating an email message and appending a voice recording of the recipient to the email message; and

sending the reminder to a location, the reminder including information related to an action to be taken specified by the recipient of the voicemail message.

10. The system of claim 9, wherein the message management application further performs:

deleting the voicemail message.

11. The system of claim 9, wherein the location is an email inbox, the method further comprising retrieving an email address of the recipient from a profiles database that is in communication with the computer processing device;

wherein the creating a reminder further includes;

entering the email address into an address field of the email message;

entering the communication detail components into the email message; and

transmitting the email message to the email inbox.

12. The system of claim 11, wherein the method management application further performs attaching an audio file that includes the voicemail message to the email message prior to the transmitting.

13. The system of claim 9, the message management application further performing:

providing voice mailbox system options to the recipient, the voice mailbox system options including the reminder option presented in response to access of the voice mailbox system by the recipient.

14. The system of claim 11, wherein the message management application further performs converting the voicemail message to a text file via a speech-to-text conversion application and attaching the text file to the email message prior to the transmitting.

15. The system of claim 9, wherein the location is an electronic calendar, the method further comprising opening a calendar application associated with the recipient;

wherein the creating a reminder further includes creating a calendar entry that includes the communication detail components, the calendar entry specifying a date selected by the recipient, the date selected by the recipient corresponding to a time for the action to be taken.

16. The system of claim 9, wherein the communication detail components include a phone number of a sender of the voicemail message, a date and time stamp of the voicemail message, a name of the sender, and a priority rating of the voicemail message.

17. A computer program product comprising a non-transitory storage medium including instructions embodied thereon, which when executed by a computer cause the computer to implement a method, the method comprising:

presenting a listing of voicemail messages, the voicemail messages comprising communication detail components and content;

receiving a request from a recipient to create a reminder to take action on a voicemail message in the listing before the recipient opens the voicemail message, the request received in response to the recipient selecting a reminder option for handling the voicemail message;

creating a reminder that includes the communication detail components, the creating a reminder including m message and appending a voice recording of the recipient to the email message; and

sending the reminder to a location, the reminder including information related to an action to be taken specified by the recipient of the voicemail message.

18. The computer program product of claim 17, further comprising instructions for implementing:

deleting the voicemail message.

19. The computer program product of claim 17, wherein the location is an email inbox, the method further comprising retrieving an email address of the recipient from a database;

wherein the creating a reminder further includes;

entering the email address into an address field of the email message;

entering the communication detail components into the email message; and

transmitting the email message to the email inbox.

20. The computer program product of claim 19, further comprising instructions for attaching an audio file that includes the voicemail message to the email message prior to the transmitting.

21. The computer program product of claim 17, wherein the method further comprises:

providing voice mailbox system options to the recipient, the voice mailbox system options including the reminder option presented in response to access of the voice mailbox system by the recipient.

22. The computer program product of claim 19, further comprising instructions converting the voicemail message to a text file and attaching the text file to the email message prior to the transmitting.

23. The computer program product of claim 17, wherein the location is an electronic calendar, the method further comprising opening a calendar application associated with the recipient;

wherein the creating a reminder further includes creating a calendar entry that includes the communication detail components, the calendar entry specifying a date selected by the recipient, the date selected by the recipient corresponding to a time for the action to be taken.

24. The computer program product of claim 17, wherein the communication detail components include a phone number of a sender of the voicemail message, a date and time stamp of the voicemail message, a name of the sender, and a priority rating of the voicemail message.