Method and system for scenario investigation

• US 20080071717A1
• Filed: 09/06/2006
• Published: 03/20/2008
• Est. Priority Date: 09/06/2006
• Status: Abandoned Application

• Current Assignee: Nice Systems Limited (Nice Ltd)
• Original Assignee: Nice Systems Limited (Nice Ltd)
• Inventors: Nisani, Motti, Chaflawee, Diamond Tsion
• Application Number:
  US11/515,927
• Publication Number:
  US 20080071717A1
• Time in Patent Office: Days
• US Class Current: 706/45
• CPC Class Codes: G06Q 10/00 Administration; Management

Abstract

According to embodiments of the present invention a computer implemented process for reconstruction of incidents handled by emergency service providers is provided. The method includes retrieving multimedia recorded events containing data related to an incident handled by an emergency service provider from a plurality of incident sources, reconstructing the incident on a client computer, organizing the incident and distributing the organized data.

Claims

1. A computer implemented method for reconstruction of incidents handled by emergency service providers, the method comprising:

retrieving recorded events containing data related to an incident handled by an emergency service provider from a plurality of incident sources, said incident sources are selected from at least a voice recording unit and a video recording unit;

displaying, on a display screen coupled to said computer, a list of identifiers of said recorded events;

reconstructing said incident by replaying at least a portion of at least one of said recorded events;

manipulating at least a portion of at least one of said recorded events; and

organizing said incident by creating a new folder including at least a portion of at least one of said recorded events.

2. The method of claim 1 comprising:

distributing said folder.

3. The method of claim 1, wherein replaying comprises replaying in synchronization at least portions of at least two of said recorded events.

4. The method of claim 1, wherein manipulating comprises editing at least a portion of at least one of said recorded events.

5. The method of claim 1, wherein manipulating comprises adding annotation to at least a portion of at least one of said recorded events.

6. The method of claim 1, wherein retrieving said recorded events comprises retrieving recorded telephone communication, recorded radio communication, recorded video, recorded computer screen or recorded geographical information.

7. A computer system for of incidents handled by emergency service providers, the system comprising:

a computer coupled to a network;

a memory;

one or more sequences of computer program instructions stored in the memory which, when executed, cause the computer to perform the following;

in response to a query performed by a user, retrieving recorded events containing data related to an incident handled by an emergency service provider from a plurality of incident sources coupled to the network, said incident sources are selected from at least a voice recording unit and a video recording unit and displaying, on a display screen coupled to said computer, a list of identifiers of said recorded events; and

in response to instructions received by the user, replaying at least a portion of at least one of said recorded events, manipulating at least a portion of at least one of said recorded events; and

creating a new folder including at least a portion of at least one of said recorded events.

8. The method of claim 7, wherein replaying comprises replaying in synchronization at least portions of at least two of said recorded events.

9. The method of claim 7, wherein manipulating comprises editing at least a portion of at least one of said recorded events.

10. The method of claim 7, wherein manipulating comprises adding annotation to at least a portion of at least one of said recorded events.

11. The method of claim 7, wherein retrieving said recorded events comprises retrieving recorded telephone communication, recorded radio communication, recorded video, recorded computer screen or recorded geographical information.

12. A computer-readable medium storing computer-readable code, which when executed by a computer, causes said computer to:

retrieve recorded events containing data related to an incident handled by an emergency service provider from a plurality of incident sources, said incident sources are selected from at least a voice recording unit and a video recording unit;

display, on a display screen coupled to said computer, a list of identifiers of said recorded events;

reconstruct said incident by replaying at least a portion of at least one of said recorded events;

manipulating at least a portion of at least one of said recorded events; and

organize said incident by creating a new folder including at least a portion of at least one of said recorded events.