Systems and Methods for Producing Build Calls
First Claim
1. A method of producing a telephone call for telephony-based informational interaction, the method comprising:
- conducting an initial call with a called person;
gathering information from the called person during the initial call; and
conducting at least one subsequent call with the called person, the subsequent call utilizing information from the called person from the initial call and any other previous call.
7 Assignments
0 Petitions
Accused Products
Abstract
Techniques are disclosed for making an automated telephone call more interactive and intelligent by saving responses gathered from a previous call and using that information to build more personal and engaging subsequent interactions. An initial telephone call can be designed with data needs in mind. Relevant responses from the initial calls can be captured and stored and a follow-up call can be created that includes dialogs that reference specific information from the previous interactions with the system. Such build call techniques can be utilized on outbound, as well as inbound calls, and can simulate a human being'"'"'s ability to listen, remember and refer to past conversations, making the automated telephone calls more interactive and effective.
52 Citations
37 Claims
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1. A method of producing a telephone call for telephony-based informational interaction, the method comprising:
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conducting an initial call with a called person; gathering information from the called person during the initial call; and conducting at least one subsequent call with the called person, the subsequent call utilizing information from the called person from the initial call and any other previous call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. A system for conducting build calls to a target person, the system comprising:
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an automated calling system configured and arranged to place an automated initial call including one or more spoken voice prompts to a target person at a called party telephone and to conduct one or more subsequent build calls to the target person; and a storage system configured and arranged to record responses of the target person. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34, 35, 36, 37)
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Specification