SYSTEM AND METHOD FOR CUSTOMIZING AN EMAIL MESSAGE

• US 20080306835A1
• Filed: 05/28/2008
• Published: 12/11/2008
• Est. Priority Date: 06/15/2000
• Status: Abandoned Application

• Current Assignee: Liberty Peak Ventures, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Licardi, Courtney Ann, Hall, Lianna Maria, Agura, Vivian Velika, Hung, Benjamin Patrick
• Application Number:
  US12/128,587
• Publication Number:
  US 20080306835A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0603 Catalogue ordering
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing

Abstract

The invention includes systems and methods for facilitating customizing of electronic communications. A consumer may shop and request purchase of an item on a consolidated shopping (CS) website displaying items available for purchase on different merchant websites. A host computer providing the CS website may access a merchant website selling the requested item, and order the requested item on behalf of the consumer. A consumer may purchase/order multiple items from multiple websites in a single purchase request to the CS website. When one or more orders are placed at the merchant'"'"'s website, the system injects a pseudo-email address into the order form. The pseudo-email address directs any subsequent electronic communication from a merchant to the host computer. The host computer system then customizes the electronic communication, inserts the consumer'"'"'s real email address into the electronic communication, and forwards the electronic communication to the consumer.

Claims

1. A computer-implemented method to facilitate customizing of an electronic communication, said method including:

receiving a first electronic communication address of a user, wherein said user inputted information into a website via a form;

inserting a second electronic communication address into said form, wherein said second electronic communication address corresponds to said first email address;

receiving a merchant electronic communication addressed to said second electronic communication address;

modifying said merchant electronic communication;

replacing said second electronic communication address with said first electronic communication address and,

forwarding said merchant electronic communication to said first electronic communication address associated with said consumer.

2. The method of claim 1, wherein said website is associated with at least one of:

a merchant and a host.

3. The method of claim 1, wherein said electronic communication is at least one of:

an email, text message, instant message, pager message, and facsimile.

4. The method of claim 1, wherein said website includes a first website and a second website, and further including receiving a request to purchase an item, wherein said request is received at a first website of a host computer;

and,

placing an order for said item on a second website, wherein said second website sells said item;

5. The method of claim 1, wherein said first electronic communication address directly corresponds to said second electronic communication address.

6. The method of claim 1, wherein said electronic communication is at least one of an order confirmation, order failure notification, status notification, shipping notification, account status, sales receipt, item information.

7. The method of claim 1, wherein said modifying step includes adding at least one of:

text, a graphic, and a trademark to said electronic communication.

8. The method of claim 1, wherein said modifying includes removing at least one of:

text, a graphic, and a trademark from said electronic communication.

9. The method of claim 1, further including inserting a code into a header section of said electronic communication.

10. The method of claim 9, wherein said replacing step is dependent on determining when said header section includes said code.

11. The method of claim 9, wherein said header section is an X-Header of an email message.

12. The method of claim 1, further including storing said electronic communication prior to said forwarding.

13. The method of claim 1, wherein said first electronic communication address is owned by said consumer and said second electronic communication address is owned by a host.

14. The method of claim 1, further including charging a transaction fee to at least one of:

said user, said merchant, a manufacturer, and an issuer of a payment instrument.

15. The method of claim 1, further including charging a transaction fee, wherein said transaction fee is at least one of a set fee, a random fee, and a variable fee.

16. The method of claim 1, wherein at least one of:

said first electronic communication address and said second electronic communication address is at least one of;

an email address, a screen name, a telephone number, and a facsimile number.

17. A computer readable storage medium containing a set of instructions for facilitating customizing of an electronic communication, said instructions including:

receiving a first electronic communication address of a user, wherein said user inputted information into a website via a form;

inserting a second electronic communication address into said form, wherein said second electronic communication address corresponds to said first email address;

receiving a merchant electronic communication addressed to said second electronic communication address;

modifying said merchant electronic communication;

replacing said second electronic communication address with said first electronic communication address and,

forwarding said merchant electronic communication to said first electronic communication address associated with said consumer.