CONVENIENT USER RESPONSE TO WIRELESS CONTENT MESSAGES

• US 20090017827A1
• Filed: 06/19/2008
• Published: 01/15/2009
• Est. Priority Date: 06/21/2007
• Status: Abandoned Application

• Current Assignee: Mobixell Networks Incorporated (Constellation Software Incorporated)
• Original Assignee: Mobixell Networks Incorporated (Constellation Software Incorporated)
• Inventors: Levanon, Oz, Ben-Yossef, Assaf, Perry, Ron
• Application Number:
  US12/142,272
• Publication Number:
  US 20090017827A1
• Time in Patent Office: Days
• US Class Current: 455/445
• CPC Class Codes: H04L 12/1895 for short real-time information, e.g. alarms, notifications, alerts, updates
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04M 7/0042 where the data service is a text-based messaging service H04M7/0054 takes precedence

Abstract

A computer-implemented method is provided, including sending, to a plurality of mobile communication devices, respective messages that include respective message contents that differ from one another and respective human-readable instructions to dial a telephone number common to the messages. A telephone call placed to the telephone number is received from one of the mobile communication devices. One of the messages is identified as most recently sent to the one of the mobile communication devices. A call destination is selected responsively to the most recently sent one of the messages, and the telephone call is routed to the selected call destination. Other embodiments are also described.

Claims

1. A computer-implemented method comprising:

sending, to a plurality of mobile communication devices, respective messages that include respective message contents that differ from one another and respective human-readable instructions to dial a telephone number common to the messages;

receiving, from one of the mobile communication devices, a telephone call placed to the telephone number;

identifying one of the messages as most recently sent to the one of the mobile communication devices;

selecting a call destination responsively to the most recently sent one of the messages; and

routing the telephone call to the selected call destination.

2. The method according to claim 1, wherein the mobile communication devices are identified by respective unique device identifiers, and wherein identifying the one of the messages as most recently sent comprises identifying one of the device identifiers associated with the one of the mobile communication devices from which the call was placed, and identifying the one of the messages most recently sent to the one of the mobile communication devices identified by the one of the device identifiers.

3. The method according to claim 1, wherein receiving comprises receiving the telephone call placed by manually entering the telephone number into the mobile communication device.

4. The method according to claim 1, wherein the messages comprise initial messages, and comprising selecting a follow-up message responsively to the most recently sent one of the messages, and sending the follow-up message to the one of the of the mobile communication devices.

5. The method according to claim 1, wherein the messages are advertising messages, and wherein sending the respective messages comprises sending the respective advertising messages.

6. The method according to claim 5, wherein the advertising messages advertise respective products that are different from one another.

7. The method according to claim 6, wherein the products are advertised by respective business entities that are unaffiliated with one another.

8. The method according to claim 1, wherein the call destination is an automated response system.

9. The method according to claim 1, wherein the call destination is in a call center.

10. A computer-implemented method comprising:

sending, to a plurality of mobile communication devices, respective messages that include respective message contents that differ from one another and respective human-readable instructions to initiate communication by entering into the device a sequence of characters that is common to the messages;

receiving, from one of the mobile communication devices, the communication initiated at the device;

routing the communication to a destination; and

providing information indicative of which of the messages was most recently sent to the one of the mobile communication devices.

11. The method according to claim 10, wherein providing the information comprises sending the information to the destination in association with the communication.

12. The method according to claim 10, wherein the communication is a telephone call, wherein receiving the communication comprises receiving the telephone call, and wherein routing comprises routing the telephone call.

13. The method according to claim 12, wherein the destination is in a call center, and wherein the call center uses the information to select a response to the telephone call.

14. The method according to claim 12, wherein the destination is an automated response system, wherein the telephone call comprises an initial telephone call, and wherein providing the information comprises generating, responsively to information, a request for a call-back telephone call to the one of mobile communication devices.

15. The method according to claim 10, wherein the messages are first messages, wherein the communication is a second message that includes at least text, wherein receiving the communication comprises receiving the second message, and wherein routing comprises routing the second message.

16. The method according to claim 10, wherein the destination is an automated response system that generates a response responsively to the information.

17. The method according to claim 10, wherein receiving comprises receiving the communication placed by manually entering the sequence of characters into the mobile communication device.

18. The method according to claim 10, wherein the messages are advertising messages, and wherein sending the respective messages comprises sending the respective advertising messages.

19. The method according to claim 10, wherein the advertising messages advertise respective products that are different from one another.

20. The method according to claim 10, wherein the products are advertised by respective business entities that are unaffiliated with one another.

21. A computer-implemented method comprising:

sending, to a plurality of mobile communication devices, respective messages that include respective message contents that differ from one another and respective human-readable instructions to invoke a Uniform Resource Locator (URL) common to the messages, which URL specifies a first domain name;

receiving, from one of the mobile communication devices, an invocation of the URL;

identifying one of the messages as most recently sent to the one of the mobile communication devices;

responsively to the most recently sent one of the messages, selecting a webpage identified by a second domain name different from the first domain name; and

redirecting an Internet browser of the one of the mobile communication devices to the selected webpage.

22. The method according to claim 21, wherein the mobile communication devices are identified by respective unique device identifiers, and wherein identifying the one of the messages as most recently sent comprises identifying one of the device identifiers associated with the one of the mobile communication devices from which the URL was invoked, and identifying the one of the messages most recently sent to the one of the mobile communication devices identified by the one of the device identifiers.

23. The method according to claim 21, wherein receiving comprises receiving the invocation of the URL caused by manually entering the URL into the mobile communication device.

24. The method according to claim 21, wherein the messages comprise initial messages, and comprising selecting a follow-up message responsively to the most recently sent one of the messages, and sending the follow-up message to the one of the of the mobile communication devices.

25. The method according to claim 21, wherein the webpage is an interstitial first webpage, and wherein redirecting comprises redirecting the Internet browser to the selected interstitial first webpage, and subsequently redirecting the browser to a second webpage identified by the URL.

26. The method according to claim 21, wherein the messages are advertising messages, and wherein sending the respective messages comprises sending the respective advertising messages.

27. The method according to claim 26, wherein the advertising messages advertise respective products that are different from one another.

28. The method according to claim 27, wherein the products are advertised by respective business entities that are unaffiliated with one another.

29. A computer-implemented method comprising:

sending, to a mobile communication device, a streaming video that includes a message and an invitation to respond to the message by depressing a sequence of one or more video control keys of the device;

receiving, from the mobile communication device, the sequence of one or more video control keys; and

initiating communication with the mobile communication device responsively to receiving the sequence.

30. The method according to claim 29, wherein the sequence of one or more video control keys begins with a pause key.

31. The method according to claim 30, wherein the sequence includes, after the pause key, a key selected from the group consisting of:

a play key and a resume key.

32. The method according to claim 29, wherein the sequence of one or more video control keys includes first and second depressions of a pause key, and wherein initiating comprises initiating the communication responsively to the first depression of the pause key, and comprising pausing the video stream responsively to the second depression of the pause key.

33. The method according to claim 29, wherein initiating the communication comprises inserting, into the video stream, an acknowledgement of receiving the sequence in response to the invitation.

34. The method according to claim 29, wherein initiating the communication comprises generating a request for initiating the communication with the mobile communication device after completion of sending of the streaming video.

35. The method according to claim 29, wherein the message is a first message, and wherein initiating the communication comprises transmitting a second message to the mobile communication device.

36. Apparatus for use with a plurality of mobile communication devices, the apparatus comprising:

a mobile content server, configured to send, to the mobile communication devices, respective messages that include respective message contents that differ from one another and respective human-readable instructions to dial a telephone number common to the messages; and

a response processor, configured to receive, from one of the mobile communication devices, a telephone call placed to the telephone number, to identify one of the messages as most recently sent to the one of the mobile communication devices, to select a call destination responsively to the most recently sent one of the messages, and to route the telephone call to the selected call destination.

37. The apparatus according to claim 36, wherein the messages are advertising messages that advertise respective products that are different from one another, and wherein the mobile content server is configured to send the respective advertising messages.

38. Apparatus for use with a plurality of mobile communication devices, the apparatus comprising:

a mobile content server, configured to send, to a plurality of mobile communication devices, respective messages that include respective message contents that differ from one another and respective human-readable instructions to initiate communication by entering into the device a sequence of characters that is common to the messages; and

a response processor, configured to receive, from one of the mobile communication devices, the communication initiated at the device, route the communication to a destination, and provide information indicative of which of the messages was most recently sent to the one of the mobile communication devices.

39. The apparatus according to claim 38, wherein the response processor is configured to send the information to the destination in association with the communication.

40. The apparatus according to claim 38, wherein the communication is a telephone call, and wherein the response processor is configured to receive and route the telephone call.

41. The apparatus according to claim 38, wherein the messages are first messages, wherein the communication is a second message that includes at least text, and wherein the response processor is configured to receive and route the second message.

42. The apparatus according to claim 38, wherein the messages are advertising messages that advertise respective products that are different from one another, and wherein the mobile content server is configured to send the respective advertising messages.

43. Apparatus for use with a plurality of mobile communication devices, the apparatus comprising:

a mobile content server, configured to send, to the mobile communication devices, respective messages that include respective message contents that differ from one another and respective human-readable instructions to invoke a Uniform Resource Locator (URL) common to the messages, which URL specifies a first domain name; and

a response processor, configured to receive, from one of the mobile communication devices, an invocation of the URL, to identify one of the messages as most recently sent to the one of the mobile communication devices, to select, responsively to the most recently sent one of the messages, a webpage identified by a second domain name different from the first domain name, and to redirect an Internet browser of the one of the mobile communication devices to the selected webpage.

44. The apparatus according to claim 43, wherein the webpage is an interstitial first webpage, and wherein the response processor is configured to redirect the Internet browser to the selected interstitial first webpage, and subsequently redirect the browser to a second webpage identified by the URL.

45. The apparatus according to claim 43, wherein the messages are advertising messages that advertise respective products that are different from one another, and wherein the mobile content server is configured to send the respective advertising messages.

46. Apparatus for use with a mobile communication device, the apparatus comprising:

a video distribution system, configured to send, to the mobile communication device, a streaming video that includes a message and an invitation to respond to the message by depressing a sequence of one or more video control keys of the device and to receive, from the mobile communication device, the sequence of one or more video control keys; and

a registration manager, configured to initiate communication with the mobile communication device responsively to receiving the sequence.

47. The apparatus according to claim 46, wherein the sequence of one or more video control keys begins with a pause key.

48. The apparatus according to claim 47, wherein the sequence includes, after the pause key, a key selected from the group consisting of:

a play key and a resume key.

49. The apparatus according to claim 46, wherein the sequence of one or more video control keys includes first and second depressions of a pause key, wherein the registration manager is configured to initiate the communication responsively to the first depression of the pause key, and wherein the video distribution system is configured to pause the video stream responsively to the second depression of the pause key.

50. The apparatus according to claim 46, wherein the registration manager is configured to initiate the communication by generating a request for initiating communication with the mobile communication device after completion of sending of the streaming video.

51. The apparatus according to claim 46, wherein the message is a first message, and wherein the registration manager is configured to initiate the communication by transmitting a second message to the mobile communication device.

52. A computer software product for use with a plurality of mobile communication devices, the product comprising a tangible computer-readable medium in which program instructions are stored, which instructions, when read by a computer, cause the computer to send, to the mobile communication devices, respective messages that include respective message contents that differ from one another and respective human-readable instructions to dial a telephone number common to the messages, to receive, from one of the mobile communication devices, a telephone call placed to the telephone number, to identify one of the messages as most recently sent to the one of the mobile communication devices, to select a call destination responsively to the most recently sent one of the messages, and to route the telephone call to the selected call destination.

53. A computer software product for use with a plurality of mobile communication devices, the product comprising a tangible computer-readable medium in which program instructions are stored, which instructions, when read by a computer, cause the computer to send, to a plurality of mobile communication devices, respective messages that include respective message contents that differ from one another and respective human-readable instructions to initiate communication by entering into the device a sequence of characters that is common to the messages, receive, from one of the mobile communication devices, the communication initiated at the device, route the communication to a destination, and provide information indicative of which of the messages was most recently sent to the one of the mobile communication devices.

54. A computer software product for use with a plurality of mobile communication devices, the product comprising a tangible computer-readable medium in which program instructions are stored, which instructions, when read by a computer, cause the computer to send, to the mobile communication devices, respective messages that include respective message contents that differ from one another and respective human-readable instructions to invoke a Uniform Resource Locator (URL) common to the messages, which URL specifies a first domain name, to receive, from one of the mobile communication devices, an invocation of the URL, to identify one of the messages as most recently sent to the one of the mobile communication devices, to select, responsively to the most recently sent one of the messages, a webpage identified by a second domain name different from the first domain name, and to redirect an Internet browser of the one of the mobile communication devices to the selected webpage.

55. A computer software product for use with a mobile communication device, the product comprising a tangible computer-readable medium in which program instructions are stored, which instructions, when read by a computer, cause the computer to send, to the mobile communication device, a streaming video that includes a message and an invitation to respond to the message by depressing a sequence of one or more video control keys of the device, to receive, from the mobile communication device, the sequence of one or more video control keys, and to initiate communication with the mobile communication device responsively to receiving the sequence.