MESSAGING ADVISE IN PRESENCE-AWARE NETWORKS

• US 20090022289A1
• Filed: 10/01/2008
• Published: 01/22/2009
• Est. Priority Date: 01/20/2003
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Brunson, Gordon R., Zmolek, Andrew Charles
• Granted Patent: US 8,098,799 B2
• Time in Patent Office: Days
• US Class Current: 379/88.120
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/4015 where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
• CPC Class Codes: H04L 65/762 at the source reformatting of additional data in video distribution servers H04N21/2355
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/652 Call initiation triggered by text message
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations:

• (a) provide a subscriber'"'"'s communication device with information regarding an incoming contact during a messaging session between the subscriber'"'"'s communication device and the messaging system;
• (b) provide the subscriber'"'"'s communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber'"'"'s communication device is available;
• (c) provide the subscriber'"'"'s communication device with a text message relating to a voice message from a different first party received by the messaging system;
• (d) in response to the subscriber'"'"'s communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber'"'"'s communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address;
• (e) while a contact between the subscriber and a different third party is in progress, provide the subscriber'"'"'s communication device with information respecting the at least one eligible message from the third party;
• (f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and
• (g) transform the audio messaging session into a session having a video channel or both audio and video channels.

Claims

1-36. -36. (canceled)

37. A method for providing message-related information to a contacting party, comprising:

(a) receiving a voice contact to a first communication device of a subscriber from a second communication device of a contacting party;

(b) effecting an audio session between a messaging system associated with the subscriber and the second communication device;

(c) thereafter performing at least one of the following steps;

(i) transforming the audio session into a graphical user interface-based audio session between the messaging system and the second communication device; and

(ii) transforming the audio session into a session between the messaging system and the second communication device having a video channel or both audio and video channels; and

(d) providing message-related information to the communication device of the contacting party via the transformed session.

38. The method of claim 37, wherein the thereafter performing step comprises the steps of:

providing a Universal Resource Locator or URL to the second communication device;

when a request, containing the URL, is received from the second communication device, performing step (i).

39. The method of claim 38, wherein in step (i) the audio session is configured as a telephone user interface or TUI session and the TUI session is modified to become the audio channel for the graphical user interface-based session.

40. The method of claim 38, wherein, when no request containing the URL is received within a predetermined period of time, step (ii) is performed.

41. The method of claim 37, wherein the thereafter performing step comprises the steps of:

when no request containing the URL is received within a predetermined period of time, providing an invite message to the second communication device, the invite comprising audio information and information regarding a video interaction between the messaging system and the second communication device.

42. The method of claim 41, wherein the video interaction information comprises information regarding a video channel between the messaging system and the second communication device and application information regarding a graphical user interface-based session between the messaging system and the second communication device and further comprising:

when the second communication device is determined to have an audio-only capability, the session between the messaging system and the second communication device is conducted as a telephone user interface or TUI session.

43. The method of claim 41, wherein the video interaction information comprises information regarding a video channel between the messaging system and the second communication device and application information regarding a graphical user interface-based session between the messaging system and the second communication device and further comprising:

when the second communication device is determined to have a application-based capability for conducting a graphical user interface-based session, a URL is provided by the messaging system to the second communication device to launch a graphical user interface-based session.

44. The method of claim 41, wherein the video interaction information comprises information regarding a video channel between the messaging system and the second communication device and application information regarding a graphical user interface-based session between the messaging system and the second communication device and further comprising:

when the second communication device is determined to have an audio and video capability, the session between the messaging system and the second communication device is transformed into a session having both audio and video channels.

45-80. -80. (canceled)