MODELING CONVERSATIONS IN ELECTRONIC MAIL SYSTEMS

• US 20090183096A1
• Filed: 01/14/2008
• Published: 07/16/2009
• Est. Priority Date: 01/14/2008
• Status: Active Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Leal, Marcus A., Bhakar, Gautam, Edelen, James J., Kleewein, James C., Pereira, Jorge, Sundaram, Naresh
• Application Number:
  US12/013,730
• Publication Number:
  US 20090183096A1
• Time in Patent Office: Days
• US Class Current: 715/764
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

Emails are modeled as conversations, which are stand-alone email artifacts distinct from conventional folders. Conversations are arranged to reference messages, to have properties and an existence of their own, and present messages to a user reflecting the relationships between the messages as part of a conversation. Emails aggregated under a conversation may be assigned conversation related attributes in addition to the distinct attributes of the conversation itself. Conversations may be processed specially based on their characteristics such as being muted, branched into sub-conversations, and the like.

Claims

1. A method to be executed at least in part in a computing device for providing email communications employing conversation modeling, the method comprising:

receiving a new message;

determining a conversation property of the received message;

determining whether the received message is part of an existing conversation based on the determined conversation property of the message;

if the received message is part of an existing conversation;

associating the received message with the existing conversation; and

updating a conversation property based on the associated message;

if the received message is not part of an existing conversation;

creating a new conversation; and

setting default properties for the newly created conversation; and

storing the received message for subsequent rendering in an email application user interface as part of one of the new conversation and the existing conversation.

2. The method of claim 1, further comprising:

determining the conversation property of the message based on a least one from a set of;

a message topic, an “

in reply to”

relationship of the message to another message, and an explicitly defined attribute of the message, wherein the conversation property is determined upon one of;

receipt of the message and referencing of the received message by a user.

3. The method of claim 2, wherein the message topic is determined by one of:

explicit user declaration and analysis by a machine learning algorithm.

4. The method of claim 2, wherein the explicitly defined attribute of the message includes a conversation identifier.

5. The method of claim 2, further comprising:

branching a conversation into a plurality of related conversations based on a change in the conversation property of a newly added message.

6. The method of claim 5, wherein any messages that are part of a shared history of the related conversations are shared among the related conversations.

7. The method of claim 1, wherein the conversation is associated with a plurality of properties that are applied to all messages within the conversation in addition to message-specific properties associated with individual messages.

8. The method of claim 7, wherein the plurality of properties associated with the conversation include at least one from a set of:

a default folder name for the messages, a “

mute”

property (pushing the conversation to the background without eliminating it), a list of categories associated with the conversation, a descriptive name for the conversation, a status of the conversation, a number of messages within the conversation, a date and time of a first message initiating the conversation, a list of participants in the conversation, and a total size of the messages within the conversation.

9. The method of claim 8, wherein the status of the conversation includes one of:

active, completed, and muted.

10. The method of claim 1, wherein the conversation includes messages stored in at least two distinct folders of the email application.

11. The method of claim 1, further comprising:

enabling the user of the email application to explicitly define the new message as part of the new conversation; and

enabling the user to modify at least one of the default properties associated with the new conversation.

12. The method of claim 1, further comprising:

in response to one of removal and update of a message within a conversation, updating any aggregate properties of the conversation.

13. A computing device capable of executing an email application for providing email communications employing conversation modeling, comprising:

a memory;

a data store;

a processor coupled to the memory and the data store, wherein the processor is configured to;

receive a new message;

determine a conversation property of the received message upon one of;

receipt of the message and referencing of the received message by a user;

if the determined conversation property matches an existing conversation, associate the received message with the existing conversation and update any aggregated attributes of the existing conversation, wherein the existing conversation is implemented as an independent object;

else

create a new conversation and set default properties for the newly created conversation; and

render the received message in a user interface of the email application by displaying relationships of messages as part of a conversation textually and graphically.

14. The computing device of claim 13, wherein the processor is further configured to:

update any aggregated attributes of a conversation in response to one of removal and update of a message associated with the conversation; and

remove the conversation in response to removal of a last message associated with the conversation.

15. The computing device of claim 13, wherein the processor is further configured to:

in response to receiving an indication to display a conversation within the email application user interface;

open the conversation object;

retrieve a list of associated messages, their order, and a list of folders storing the associated message;

retrieve the associated message from their respective folders; and

display the associated messages grouped under the conversation with any selected conversation attributes.

16. The computing device of claim 13, wherein the processor is further configured to:

in response to receiving an selection of a message within a conversation;

display the selected message in a detail view portion of the email application user interface; and

display graphically a relationship of the selected message to at least one of an original message of the conversation and a parent message of the selected message, wherein at least one of a color scheme and a geometric scheme are used to display the relationship.

17. A computer-readable storage medium with instructions stored thereon for providing email communications employing conversation modeling, the instructions comprising:

receiving a new message;

determining whether the received message is part of an existing conversation based on a least one from a set of;

a message topic determined by heuristic analysis, an “

in reply to”

relationship of the message to another message, and an explicitly defined property of the message;

if the received message is part of an existing conversation, associating the received message with the existing conversation and updating any aggregated properties of the existing conversation;

if the received message is related to an existing conversation, but does not completely satisfy a predefined criterion for the existing conversation, creating a branch conversation related to the existing conversation and associating the received message with the branch conversation;

if the received message is not part of an existing conversation, creating a new conversation and setting default properties for the newly created conversation, wherein the conversations are implemented as independent objects within an email application capable of aggregating messages from distinct storage folders; and

rendering the received message in a user interface of the email application by displaying relationships of messages as part of a conversation textually and graphically.

18. The computer-readable storage medium of claim 17, wherein the instructions further comprise:

enabling one of an administrator and an author of a first message in the existing conversation to modify a name and at least one other property of the existing conversation, wherein the at least one other property includes a conversation status comprising one of;

completed, muted, and active.

19. The computer-readable storage medium of claim 17, wherein the instructions further comprise:

including at least one other form of communication with the existing conversation.

20. The computer-readable storage medium of claim 19, wherein the other form of communication includes one of:

an audio recording, an instant message, a video recording, an image, and a graphic.