METHOD AND SYSTEM FOR ENHANCING TELEMATICS SERVICES
First Claim
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1. A method for enhancing telematics services, the method comprising:
- capturing a voice print of a user;
receiving a verbal request for a telematics service;
comparing a voice associated with the verbal request with the captured voice print; and
instructing a telematics unit associated with the user to activate a service that fulfills the verbal request if the voice associated with the verbal request matches the captured voice print.
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Abstract
A method for enhancing telematics services is disclosed. The method includes capturing a voice print of a user and receiving a verbal request for a telematics service. A voice associated with the verbal request is compared with the captured voice print, and if the voice associated with the verbal request matches the captured voice print, a telematics unit associated with the user is instructed to activate a service that fulfills the verbal request.
53 Citations
19 Claims
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1. A method for enhancing telematics services, the method comprising:
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capturing a voice print of a user; receiving a verbal request for a telematics service; comparing a voice associated with the verbal request with the captured voice print; and instructing a telematics unit associated with the user to activate a service that fulfills the verbal request if the voice associated with the verbal request matches the captured voice print. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system for enhancing telematics services, the system comprising:
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a telephony system for receiving a verbal request from a user for a telematics service; a security module configured to capture a voice print of a user, compare a voice associated with the verbal request with the captured voice print, and initiate a command responsive to the verbal request if the voice matches the captured voice print; and a communication system for sending a command to a vehicle to fulfill the verbal request if the voice request matches the captured voice print. - View Dependent Claims (14, 15, 16, 17, 18)
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19. A system for enhancing telematics services, comprising:
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a call center; a vehicle; a telematics unit in the vehicle for communicating with the call center and for receiving vehicle function activation commands from the call center; a plurality of operator stations at the call center; a telephony system at the call center for; receiving a call from a user of the vehicle placed from a device outside of the vehicle; determining whether the call relates to a predetermined vehicle function activation request; routing the call to a security module within the call center if the call relates to the predetermined vehicle function activation request; and routing the call to an operator if the call does not relate to the predetermined vehicle function activation request; wherein the security module includes a voice print capture mode and a vehicle command mode, wherein the security module initiates a vehicle command in response to the predetermined vehicle function activation request if a voice of the user matches a voice print captured by the security module during the voice print capture mode; and a communication device for sending a command, in response to the initiated vehicle command from the security module, to the vehicle to activate a vehicle function in response to the vehicle function activation request.
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Specification