METHODS AND APPARATUS FOR QUALITY ASSESSMENT OF A FIELD SERVICE OPERATION

• US 20090327024A1
• Filed: 06/26/2009
• Published: 12/31/2009
• Est. Priority Date: 06/27/2008
• Status: Abandoned Application

• Current Assignee: Certusview Technologies LLC (Dycom Industries Incorporated)
• Original Assignee: Certusview Technologies LLC (Dycom Industries Incorporated)
• Inventors: Chambers, Curtis, Farr, Jeffrey, Nielsen, Steven E., Pennington, David
• Application Number:
  US12/493,109
• Publication Number:
  US 20090327024A1
• Time in Patent Office: Days
• US Class Current: 705/7.42
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Methods, apparatus and systems for computer-aided determination of quality assessment for locate and marking operations. In one example, a quality assessment decision is solely under the discretion of a human reviewer, albeit facilitated in some respects by computer-aided display of information, and electronic record keeping and communication functions associated with the quality assessment result(s). In another example, information related to a locate and marking operation is electronically analyzed such that a quality assessment is not based solely on human discretion, but rather based at least in part on some predetermined criteria and/or metrics that facilitate an automated determination of quality assessment.

Claims

1. In a computer comprising at least one hardware processor, at least one tangible storage medium, and at least one input/output (I/O) interface, a method for evaluating a quality of a locate operation to identify a presence or an absence of at least one underground facility at a work site pursuant to an instruction to a field-service technician, the method comprising:

A) receiving, via the at least one I/O interface, first information describing at least one act of the field-service technician following issuance of the instruction to the field-service technician;

B) electronically analyzing the first information;

C) automatically generating, based on B), at least one indication of a quality assessment of the locate operation; and

D) electronically storing on the at least one tangible storage medium, and/or electronically transmitting via the at least one I/O interface, the at least one indication of the quality assessment so as to provide an electronic record of the quality assessment.

2. The method of claim 1, wherein the first information describes at least some aspects of the locate operation as performed by the field-service technician at the work site.

3. The method of claim 1, wherein A) further comprises an act of receiving, via the at least one I/O interface, second information relating to a description of the locate operation to be performed, and wherein B) further comprises comparing the first information to the second information.

4. The method of claim 3, wherein the second information includes at least one of:

an address for the work site;

at least one type of underground facility possibly present at the work site;

a due date by which the locate operation is to be completed;

an image of the work site, wherein the image includes electronic markings identifying one or more locations at which excavation is planned;

a first indication of a complexity of the locate operation;

a second indication of an estimated cost to perform the locate operation;

a third indication of a risk assessment associated with the performance of the locate operation; and

a textual description of a type of excavation planned at the work site.

5. The method of claim 1, wherein the first information is generated by locating equipment used by the field-service technician to perform the locate operation, wherein the locating equipment comprises at least one of a marking device and a locate receiver, and wherein A) comprises:

receiving the first information from the locating equipment.

6. The method of claim 5, wherein the first information includes at least one of:

a location at which the locating equipment was used to perform the locate operation;

facility-type information identifying at least one underground facility for which the field-service technician detected the presence or the absence during the locate operation;

facility location information identifying a location of the at least one underground facility for which the field-service technician detected the presence or the absence during the locate operation;

signal information identifying a signal strength measured by the locate receiver at the location of the at least one underground facility for which the field-service technician detected the presence or the absence during the locate operation;

position information identifying an angle or acceleration of the locating equipment during the location operation; and

environmental information describing at least one environmental condition present during the locate operation.

7. The method of claim 1, wherein the first information comprises an electronic manifest of the locate operation, the electronic manifest comprising:

at least one image of the work site; and

at least one electronic marking on the image indicating the presence or the absence of the at least one underground facility.

8. The method of claim 7, wherein the electronic manifest further comprises first geographic information indicating a first location at which the electronic manifest was created.

9. The method of claim 8, wherein B) comprises:

determining a distance between the first location and a second location at which the locate operation was requested to be performed; and

determining whether the distance is within a predefined range.

10. The method of claim 9, further comprising:

if it is determined that the distance is within or equal to the predefined range, automatically generating the at least one indication so as to indicate that the locate operation is approved; and

if it is determined that the distance is not within the predefined range, automatically generating the at least one indication so as to indicate that the locate operation is unsatisfactory.

11. The method of claim 1, wherein B) comprises:

using first geographic information indicating a first location of the field-service technician and second geographic information indicating a second location at which the locate operation was requested to be performed to determine a distance between the first location and the second location; and

determining whether the distance is within a predefined range.

12. The method of claim 11, further comprising:

if it is determined that the distance is within or equal to the predefined range, automatically generating the at least one indication so as to indicate that the locate operation is approved; and

if it is determined that the distance is not within the predefined range, automatically generating the at least one indication so as to indicate that the locate operation is unsatisfactory.

13. The method of claim 11, further comprising:

receiving ticket information including the second geographic information.

14. The method of claim 1, wherein C) further comprises:

generating the at least one indication of the quality assessment as a score or grade having one of a plurality of possible values.

15. The method of claim 14, wherein B) comprises:

providing a plurality of quality assessment criteria;

for each of the plurality of quality assessment criteria, providing at least two scoring categories, each scoring category associated with a scoring value or grade;

for each scoring category providing an expected data value or range of expected data values;

determining, for each of the plurality of quality assessment criteria, into which of the at least two scoring categories the locate operation falls by comparing the first information to the expected data value or range of expected data values for at least one of the at least two scoring categories;

for each of the plurality of quality assessment criteria, assigning to the locate operation the scoring value or grade associated with the scoring category into which the locate operation falls; and

combining the scoring value or grades for all of the quality assessment criteria to generate the at least one indication of the quality assessment.

16. An apparatus for facilitating the evaluation of a quality of a locate operation to identify a presence or an absence of at least one underground facility at a work site pursuant to an instruction to a field-service technician, the apparatus comprising:

at least one input/output interface;

at least one tangible storage medium to store processor-executable instructions; and

a processor coupled to the at least one input/output interface and the at least one tangible storage medium, wherein upon execution of the processor-executable instructions by the processor, the processor;

A) controls the at least one I/O interface so as to receive first information describing at least one act of the field-service technician following issuance of the instruction to the field-service technician;

B) electronically analyzes the first information;

C) automatically generates, based on B), at least one indication of a quality assessment of the locate operation; and

D) controls the at least one tangible storage medium so as to electronically store, and/or controls the at least one I/O interface so as to electronically transmit, the at least one indication of the quality assessment so as to provide an electronic record of the quality assessment.

17. The apparatus of claim 16, wherein the first information describes at least some aspects of the locate operation as performed by the field-service technician at the work site.

18. The apparatus of claim 16, wherein in A), the processor further receives, via the at least one I/O interface, second information relating to a description of the locate operation to be performed, and wherein in B), the processor electronically analyzes the first information by comparing the first information to the second information.

19. The apparatus of claim 18, wherein the second information includes at least one of:

an address for the work site;

at least one type of underground facility possibly present at the work site;

a due date by which the locate operation is to be completed;

an image of the work site, wherein the image includes electronic markings identifying one or more locations at which excavation is planned;

a first indication of a complexity of the locate operation;

a second indication of an estimated cost to perform the locate operation;

a third indication of a risk assessment associated with the performance of the locate operation; and

a textual description of a type of excavation planned at the work site.

20. The apparatus of claim 16, wherein the first information is generated by locating equipment used by the field-service technician to perform the locate operation, wherein the locating equipment comprises at least one of a marking device and a locate receiver, and wherein in A), the processor receives the first information from the locating equipment.

21. The apparatus of claim 20, in combination with the locating equipment.

22. The combination of claim 21, wherein the apparatus is disposed within a housing of the locating equipment.

23. The apparatus of claim 20, wherein the first information includes at least one of:

a location at which the locating equipment was used to perform the locate operation;

facility-type information identifying at least one underground facility for which the field-service technician detected the presence or the absence during the locate operation;

facility location information identifying a location of the at least one underground facility for which the field-service technician detected the presence or the absence during the locate operation;

signal information identifying a signal strength measured by the locate receiver at the location of the at least one underground facility for which the field-service technician detected the presence or the absence during the locate operation;

position information identifying an angle or acceleration of the locating equipment during the location operation; and

environmental information describing at least one environmental condition present during the locate operation.

24. The apparatus of claim 16, wherein the first information comprises an electronic manifest of the locate operation, the electronic manifest comprising:

at least one image of the work site; and

at least one electronic marking on the image indicating the presence or the absence of the at least one underground facility.

25. The apparatus of claim 24, wherein the electronic manifest further comprises first geographic information indicating a first location at which the electronic manifest was created.

26. The apparatus of claim 25, wherein in B), the processor analyzes the electronic information by:

determining a distance between the first location and a second location at which the locate operation was request to be performed; and

determining whether the distance is within a predefined range.

27. The apparatus of claim 26, wherein in C), if it is determined that the distance is within or equal to the predefined range, the processor automatically generates the at least one indication so as to indicate that the locate operation is approved;

and if it is determined that the distance is not within the predefined range, the processor automatically generates the at least one indication so as to indicate that the locate operation is unsatisfactory.

28. The apparatus of claim 16, wherein in B), the processor analyzes the electronic information by:

using first geographic information indicating a first location of the field-service technician and second geographic information indicating a second location at which the locate operation was requested to be performed to determine a distance between the first location and the second location; and

determining whether the distance is within a predefined range.

29. The apparatus of claim 28, wherein in C), if it is determined that the distance is within or equal to the predefined range, the processor automatically generates the at least one indication so as to indicate that the locate operation is approved;

and if it is determined that the distance is not within the predefined range, the processor automatically generates the at least one indication so as to indicate that the locate operation is unsatisfactory.

30. The apparatus of claim 28, wherein in A), the processor receives, via the at least one I/O interface, ticket information including the second geographic information.

31. The apparatus of claim 16, wherein in C), the processor generates the at least one indication of the quality assessment as a score or grade having one of a plurality of possible values.

32. The method of claim 31, wherein in B), the processor electronically analyzes the first information by:

providing a plurality of quality assessment criteria;

for each of the plurality of quality assessment criteria, providing at least two scoring categories, each scoring category associated with a scoring value or grade;

for each scoring category providing an expected data value or range of expected data values;

determining, for each of the plurality of quality assessment criteria, into which of the at least two scoring categories the locate operation falls by comparing the first information to the expected data value or range of expected data values for at least one of the at least two scoring categories;

for each of the plurality of quality assessment criteria, assigning to the locate operation the scoring value or grade associated with the scoring category into which the locate operation falls; and

combining the scoring value or grades for all of the quality assessment criteria to generate the at least one indication of the quality assessment.

33. At least one computer-readable storage medium encoded with instructions that, when executed by a processor in a computer comprising at least one input/output (I/O) interface, perform a method for evaluating a quality of a locate operation to identify a presence or an absence of at least one underground facility within a work site pursuant to an instruction to a field-service technician, the method comprising:

A) receiving, via the at least one I/O interface, first information describing at least one act of the field-service technician following issuance of the ticket to the field-service technician;

B) electronically analyzing the first information;

C) automatically generating, based on B), at least one indication of a quality assessment of the locate operation; and

D) electronically storing on the at least one computer-readable storage medium, and/or electronically transmitting via the at least one I/O interface, the at least one indication of the quality assessment so as to provide an electronic record of the quality assessment.