RESERVATION MANAGEMENT

• US 20100017245A1
• Filed: 07/16/2008
• Published: 01/21/2010
• Est. Priority Date: 07/16/2008
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Sloyer, Jeffrey B., KRISTIANSEN, MORTEN, Srikanth, Hema, Osenbach, Bryan D.
• Application Number:
  US12/174,343
• Publication Number:
  US 20100017245A1
• Time in Patent Office: Days
• US Class Current: 705/8
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events

Abstract

A method, information processing system, and computer program product managing reservations of items. A request to reserve an item is received from a first user. The request includes a specification of at least one of a date and a time for a first reservation of the item. A determination is made that a second user holds a prior reservation for the item that conflicts with the first reservation. A determination is made that the second user is no longer requires the prior reservation. The prior reservation is released in response to determining that the second user no longer requires the prior reservation. The first reservation as specified by the request is allowed in response to the releasing and in response to the receiving from the first user the request.

Claims

1. A method for managing reservations of items, the method comprising:

receiving from a first user a request to reserve an item, wherein the request comprises a specification of at least one of a date and a time for a first reservation of the item;

determining that a second user holds a prior reservation for the item that conflicts with the first reservation;

determining that the second user no longer requires the prior reservation;

releasing, in response to determining that the second user no longer requires the prior reservation, the prior reservation; and

allowing, in response to the releasing and in response to the receiving from the first user the request, the first reservation as specified by the request.

2. The method of claim 1, wherein the determining that the second user no longer requires the prior reservation comprises determining a change in status of the second user.

3. The method of claim 1, wherein the determining that the second user no longer requires the prior reservation is performed in response to receiving the request.

4. The method of claim 3, wherein the determining that the second user no longer requires the prior reservation further comprises querying the second user regarding a continued need for the prior reservation.

5. The method of claim 1, wherein the determining that the second user no longer requires the prior reservation further comprises:

analyzing organizational information to determine if the second user has been assigned a new organizational role since making the current reservation;

cancelling, in response to determining that the second user has been assigned a new organizational role, the prior reservation and allowing the reservation request; and

denying, in response to determining that the second user has not been assigned a new organizational role, the reservation request.

6. The method of claim 1, wherein determining that the second user no longer requires the prior reservation further comprises:

automatically generating a message requesting the second user to confirm the prior reservation;

transmitting the message that has been generated to the second user; and

determining that the second user no longer requires the prior reservation based upon at least one of a content of a response to the message and a failure to receive a response to the message.

7. The method of claim 6, wherein the failure to receive the response comprises:

determining that a given time period has expired since transmitting the message without receiving the response.

8. An information processing system for managing reservations of items, the information processing system comprising:

a memory;

a processor communicatively coupled to the memory; and

a reservation manager communicatively coupled to the memory and the processor, wherein the reservation manager includes;

a reservation request manager adapted to receive from a first user a request to reserve an item, wherein the request comprises a specification of at least one of a date and a time for a first reservation of the item;

a reservation conflict manager adapted to determine that a second user holds a prior reservation for the item that conflicts with the first reservation;

wherein the reservation conflict manager is further adapted to determine that the second user no longer requires the prior reservation;

a reservation availability manager adapted to release, in response to reservation conflict manager determining that the second user no longer requires the prior reservation, the prior reservation; and

a reservation scheduling manager adapted to allow, in response to the reservation availability manager releasing and in response to the reservation request manager receiving from the first user the request, the first reservation as specified by the request.

9. The information processing system of claim 8, wherein the reservation conflict manager is further adapted to determine that the second user no longer requires the prior reservation by determining a change in status of the second user.

10. The information processing system of claim 8, wherein the reservation conflict manager is further adapted to determine that the second user no longer requires the prior reservation in response to receiving the request.

11. The information processing system of claim 10, wherein the reservation conflict manager is further adapted to determine that the second user no longer requires the prior reservation by querying the second user regarding a continued need for the prior reservation.

12. The information processing system of claim 8, wherein the reservation conflict manager is further adapted to determine that the second user no longer requires the prior reservation by:

analyzing organizational information to determine if the second user has been assigned a new organizational role since making the current reservation;

canceling, in response to determining that the second user has been assigned a new organizational role, the prior reservation and allowing the reservation request; and

denying, in response to determining that the second user has not been assigned a new organizational role, the reservation request.

13. The information processing system of claim 8, wherein the reservation conflict manager is further adapted to determine that the second user no longer requires the prior reservation further comprises:

automatically generating a message requesting the second user to confirm the prior reservation;

transmitting the message that has been generated to the second user; and

determining that the second user no longer requires the prior reservation based upon at least one of a content of a response to the message and a failure to receive a response to the message.

14. The information processing system of claim 13, wherein the failure to receive the response comprises:

determining that a given time period has expired since transmitting the message without receiving the response.

15. A computer program product for managing reservations of items, the computer program product comprising:

a storage medium readable by the computer system, the computer readable medium storing instructions for performing;

receiving from a first user a request to reserve an item, wherein the request comprises a specification of at least one of a date and a time for a first reservation of the item;

determining that a second user holds a prior reservation for the item that conflicts with the first reservation;

determining that the second user no longer requires the prior reservation;

releasing, in response to determining that the second user no longer requires the prior reservation, the prior reservation; and

allowing, in response to the releasing and in response to the receiving from the first user the request, the first reservation as specified by the request.

16. The computer program product of claim 15, wherein the instructions for determining that the second user no longer requires the prior reservation comprises further instructions for determining a change in status of the second user.

17. The computer program product of claim 15, wherein the determining that the second user no longer requires the prior reservation is performed in response to receiving the request.

18. The computer program product of claim 15, wherein the instructions for determining that the second user no longer requires the prior reservation further comprise instructions for:

analyzing organizational information to determine if the second user has been assigned a new organizational role since making the current reservation;

canceling, in response to determining that the second user has been assigned a new organizational role, the prior reservation and allowing the reservation request; and

denying, in response to determining that the second user has not been assigned a new organizational role, the reservation request.

19. The computer program product of claim 15, wherein the instructions for determining that the second user no longer requires the prior reservation further comprise instructions for:

automatically generating a message requesting the second user to confirm the prior reservation;

transmitting the message that has been generated to the second user; and

determining that the second user no longer requires the prior reservation based upon at least one of a content of a response to the message and a failure to receive a response to the message.

20. The computer program product of claim 19, wherein the failure to receive the response comprises:

determining that a given time period has expired since transmitting the message without receiving the response.