USER PERCEPTION OF ELECTRONIC MESSAGING

• US 20100082751A1
• Filed: 09/29/2008
• Published: 04/01/2010
• Est. Priority Date: 09/29/2008
• Status: Abandoned Application

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: MacLaurin, Matthew B., Meijer, Henricus Johannes Maria, Ozzie, Raymond E., Jones, F. David, Czerwinski, Mary P., Manolescu, Dragos A., Pope, Matthew Jason
• Application Number:
  US12/240,569
• Publication Number:
  US 20100082751A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06F 15/16 Combinations of two or more digital computers each having at least an arithmetic unit, a program unit and a register, e.g. for a simultaneous processing of several programs coordinating program control therefor G06F9/52; in regulating and control system G05B
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

Determining user use context for electronic messaging and disseminating a subset of the user use context to recipients and/or senders of such electronic message is disclosed herein. By way of example, the user use context can be based on a general context of recipients, such as speed with which a message is disseminated or consumed, number of child messages spawned, rate at which such messages are spawned, and so on. Additionally, user use context can also be based on individual context, by comparing individual interaction to a message (e.g., time to read, time to delete, number of child messages, etc.), with a baseline usage context determined for the individual. The context can be disseminated to recipients of the message or to the sender, to provide an overview of perception of the electronic message.

Claims

1. A computer-implemented method that facilitates e-mail handling, comprising:

analyzing user use context about an interaction with an e-mail; and

distributing information about the user use context to other recipients of the e-mail, or a sender of the e-mail.

2. The method of claim 1, comprising aggregating user use context of the e-mail across a plurality of recipients, and making available a subset of the aggregated information to the other recipients or the sender of the e-mail.

3. The method of claim 1, the user use context comprising whether the message was deleted, responded to, tagged, forwarded, or opened, or how long before the message was deleted, responded to, tagged, forwarded or opened, or a device-determined location of the user.

4. The method of claim 1, the user use context comprising a biometric response of the user observed based on the interaction.

5. The method of claim 2, comprising ranking the e-mail as a function of the aggregated information, and providing ranking information about the e-mail to the other recipients, or the sender.

6. The method of claim 3, wherein the ranking comprises weighting relative importance of a particular participant to another participant or the sender.

7. The method of claim 1, further comprising aggregating the user use context about the e-mail with user use context about a disparate type of received electronic message to obtain a unified user communication context.

8. The method of claim 1, further comprising employing the user use context to compile a relative messaging predisposition for a participant of the e-mail.

9. The method of claim 1, further comprising:

employing language processing to analyze content of the e-mail before the e-mail is delivered and to classify a style or a sentiment of the content;

referencing user use context based at least on the determined style or sentiment; and

providing real-time feedback for the style, content or sentiment of the e-mail based on the composition of the e-mail and user use context of one or more recipients of the e-mail.

10. The method of claim 1, further comprising:

obtaining a sentiment threshold and a threshold action pertaining to the e-mail;

monitoring a sentiment of content of the e-mail or additional electronic messages pertaining to the e-mail; and

implementing the threshold action if the content sentiment of the e-mail or additional messages exceeds the sentiment threshold.

11. A system embodied on computer readable hardware that facilitates electronic message handling, comprising:

a context component that analyzes user context about an electronic message exchanged between participants; and

a distribution component that disseminates information about the user context to a recipient or a sender of the electronic message.

12. The system of claim 11, further comprising a data compilation component that aggregates user use context of the electronic message across a plurality of participants and makes available a subset of the aggregated context to other participants of the e-mail message.

13. The system of claim 11, further comprising a grading component that ranks the electronic message as a function of aggregated user context information across a plurality of participants and distributes the ranking to one or more recipients or the sender.

14. The system of claim 13, further comprising a relativity component that modifies the ranking based on a significance of a participant and the use context of the participant.

15. The system of claim 11, further comprising a messaging unification component that aggregates user use context pertaining to the message across a plurality of messaging systems.

16. The system of claim 11, further comprising a guidance component that employs language processing to determine a style or sentiment of content of the message, and references user use context and makes available feedback, optionally as the message is compiled, based on the composition of the message and a subset of the user use context.

17. The system of claim 16, the guidance component suggests modifying a style, content or sentiment of the message based on a user use context of a participant.

18. The system of claim 11, further comprising a monitoring component that compares a sentiment of the message, determined from the user use context, with a sentiment threshold and implements an action based on the comparison.

19. The system of claim 17, the monitoring component employs an aggregated user use context of a plurality of participants of the message to determine the sentiment.

20. A system that facilitates electronic message handling, comprising:

a context component that analyzes user use context about a received electronic message;

a grading component that ranks the electronic message as a function of aggregated user context information and distributes the ranking to a participant;

a relativity component that modifies the ranking based on a significance of a participant and the use context of the participant; and

a distribution component that disseminates information about the user use context to other participants of the electronic message.