SOCIAL AND CONTEXTUAL SEARCHING FOR ENTERPRISE BUSINESS APPLICATIONS

• US 20110179025A1
• Filed: 01/21/2010
• Published: 07/21/2011
• Est. Priority Date: 01/21/2010
• Status: Abandoned Application

• Current Assignee: Magnet Systems Incorporated
• Original Assignee: Kryptonite Systems, Inc.
• Inventors: CHUANG, Alfred S.
• Application Number:
  US12/691,621
• Publication Number:
  US 20110179025A1
• Time in Patent Office: Days
• US Class Current: 707/728
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation

Abstract

A process for performing a search of data includes creating a search index of a data base system comprising data associated with an enterprise business application (e.g., a Customer Relationship Management (CRM) application) and user information associated with a plurality of users of the enterprise business application. The process searches the database system via the search index based on a received search query from a first user of the plurality of users, and determines the relevancy of identified search results to the first user based on one or more attributes of the first user (e.g., an algorithm that takes into account user profile information, social network information, strength of contact or connection to other users, and so on). The process further includes communicating at least a portion of the search results to the first user for display.

Claims

1. A computer-enabled method of performing a search of data, the method comprising:

indexing, by a computer processer, a data base system comprising data associated with a Customer Relationship Management (CRM) application and user information associated with a plurality of users of the CRM application;

searching the database system via the search index based on a received search query from a first user of the plurality of users;

determining relevancy of search results to the first user based on one or more attributes of the first user; and

communicating at least a portion of the search results to the first user for display.

2. The method of claim 1, wherein determining the relevancy of the search results comprises calculating a relevancy score and ordering the search results according to the score.

3. The method of claim 1, wherein determining the relevancy of the search results comprises retrieving search results comprising information associated with the first user as more relevant than other search results.

4. The method of claim 1, wherein determining the relevancy of the search results comprises weighting search results comprising information associated with at least a second user based on a degree of contact between the first user and the at least a second user, wherein the greater the degree of contact the more heavily weighted the search result.

5. The method of claim 1, wherein determining the relevancy of the search results comprises determining a connection strength with at least a second user associated with one or more of the search results.

6. The method of claim 1, wherein determining relevancy comprises weighting search results associated with contacts of the first user greater than search results associated social network users that are not direct contacts of the first user.

7. The method of claim 1, wherein the one or more attributes of the first user comprises user profile information of the first user.

8. The method of claim 1, wherein the one or more attributes of the first user comprises information indicating connection strength to at least one other user.

9. A computer-enabled method of providing connection strength between users of an application, the method comprising:

receiving a request from a first user, the request associated with a second user; and

identifying a third user having a first connection strength to the first user and a second connection strength to the second user, wherein at least one of the strength or relative strength of the first connection strength and the second connection strength is communicated to the first user for display.

10. The method of claim 9, wherein the strength of connection of the first connection and the second connection is based on a degree of contact between the first user and the third user and the second user and the third user, respectively, wherein the greater the degree of contact the greater the strength of connection.

11. The method of claim 9, wherein the first user is not a connection of the second user, and the third user is a connection of both the first user and the second user.

12. Computer-readable storage medium comprising computer-executable instructions for searching data associated with a Customer Relationship Management (CRM) application, the instructions comprising:

indexing data associated with a CRM application and user information associated with a plurality of users of the CRM application;

searching the indexed data based on a received search query from a first user of the plurality of users;

determining relevancy of search results to the first user based on one or more attributes of the first user; and

communicating at least a portion of the search results to the first user.

13. The computer-readable medium of claim 12, wherein determining the relevancy of the search results comprises calculating a relevancy score and ordering the search results according to the score.

14. The computer-readable medium of claim 12, wherein determining the relevancy of the search results comprises retrieving search results comprising information associated with the first user as more relevant than other search results.

15. The computer-readable medium of claim 12, wherein determining the relevancy of the search results comprises weighting search results comprising information associated with at least a second user based on a degree of contact between the first user and the at least a second user, wherein the greater the degree of contact the more heavily weighted the search result.

16. The computer-readable medium of claim 12, wherein determining the relevancy of the search results comprises determining a connection strength with at least a second user associated with one or more of the search results.

17. Computer-readable storage medium comprising computer-executable instructions for providing connection strength between users of an application, the instructions comprising:

receiving a request from a first user, the request associated with a second user;

identifying a third user having a first connection strength to the first user and a second connection strength to the second user, wherein at least one of the strength or relative strength of the first connection strength and the second connection strength is displayed to the first user.

18. The computer-readable medium of claim 17, wherein the strength of connection of the first connection and the second connection is based on a degree of contact between the first user and the third user and the second user and the third user, respectively, wherein the greater the degree of contact the greater the strength of connection.

19. The computer-readable medium of claim 17, wherein the first user is not a connection of the second user, and the third user is a connection of both the first user and the second user.

20. Apparatus for searching data within a Customer Relationship Management (CRM) application, the apparatus comprising:

a computer processor;

a memory configured to store data; and

a computer-readable medium having computer-executable instructions for;

indexing data associated with a CRM application and user information associated with a plurality of users of the CRM application;

searching the indexed data based on a received search query from a first user of the plurality of users;

determining relevancy of search results to the first user based on one or more attributes of the first user; and

communicating at least a portion of the search results to the first user.

21. The apparatus of claim 20, wherein determining the relevancy of the search results comprises calculating a relevancy score and ordering the search results according to the score.

22. The apparatus of claim 20, wherein determining the relevancy of the search results comprises retrieving search results comprising information associated with the first user as more relevant than other search results.

23. The apparatus of claim 20, wherein determining the relevancy of the search results comprises weighting search results comprising information associated with at least a second user based on a degree of contact between the first user and the at least a second user, wherein the greater the degree of contact the more heavily weighted the search result.

24. The apparatus of claim 20, wherein determining the relevancy of the search results comprises determining connection strength with at least a second user associated with one or more of the search results.

25. Apparatus for providing connection strength between users of an enterprise business application, the apparatus comprising:

a computer processor;

a memory configured to store data; and

a computer-readable medium having computer-executable instructions for;

receiving a request from a first user, the request associated with a second user;

identifying a third user having a first connection strength to the first user and a second connection strength to the second user, wherein at least one of the strength or relative strength of the first connection strength and the second connection strength is displayed to the first user.

26. The apparatus of claim 25, wherein the strength of connection of the first connection and the second connection is based on a degree of contact between the first user and the third user and the second user and the third user, respectively, wherein the greater the degree of contact the greater the strength of connection.

27. The apparatus of claim 25, wherein the first user is not a connection of the second user, and the third user is a connection of both the first user and the second user.