CUSTOMER RECOGNITION METHOD AND SYSTEM

• US 20110215902A1
• Filed: 03/03/2011
• Published: 09/08/2011
• Est. Priority Date: 03/03/2010
• Status: Abandoned Application

• Current Assignee: Arthur A. Russell, Carl E. Brown III, Daniel Turissini, Gerard M. Folly, Klaus Peters
• Original Assignee: Arthur A. Russell, Carl E. Brown III, Daniel Turissini, Gerard M. Folly, Klaus Peters
• Inventors: Turissini, Daniel, Brown, Carl E. III, Folly, Gerard M., Peters, Klaus, Russell, Arthur A.
• Application Number:
  US13/040,006
• Publication Number:
  US 20110215902A1
• Time in Patent Office: Days
• US Class Current: 340/5.81
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Disclosed embodiments describe a customer recognition method and system. The customer recognition system has an acknowledgment server that carries out the customer recognition method. The customer recognition method may include storing customer profile data related to a customer and identity device data related to an identity device; receiving a unique device identifier from a sensor within communication range of the identity device; retrieving customer profile data from the profile database based on the received identifier; sending the customer profile data to the sensor; and receiving an acknowledgement status relating to the customer.

Claims

1. A customer recognition method carried out by a customer recognition system having an acknowledgment server with a profile database, the customer recognition method comprising the steps of:

activating an identity device of a customer with the customer recognition system;

receiving identification information indicating the presence of the identity device from a sensor located at a predetermined location;

retrieving customer profile data from the profile database based on the received identification information;

sending the customer profile data to the sensor; and

receiving an acknowledgement status relating to the customer.

2. The customer recognition method of claim 1, wherein the activating step comprises:

notifying the customer to activate the identity device at a predetermined time; and

configuring the customer recognition system to recognize the identity device.

3. The customer recognition method of claim 2, wherein the identity device and the sensor are capable of communicating with each other using Bluetooth wireless technology and the configuring step comprises establishing a trusted pairing between the identity device and the sensor when they are within communication range.

4. The customer recognition method of claim 1, wherein the identification information is received from the sensor in unencrypted form.

5. The customer recognition method of claim 1, wherein the identification information consists of a device identification number.

6. The customer recognition method of claim 1, wherein identification information related to a plurality of identity devices is received from the sensor and the customer profile data associated with the identification information for each of the plurality of identity devices is sent to the sensor.

7. The customer recognition method of claim 1, further comprising:

sending the customer profile data to an output device within communication range of the sensor; and

displaying the customer profile data on a display of the output device.

8. The customer recognition method of claim 7, wherein the displaying step comprises displaying on the display of the output device a name and a photo associated with the customer.

9. The customer recognition method of claim 7, wherein the displaying step comprises displaying on the display of the output device a plurality of customer profile data.

10. The customer recognition method of claim 1, further comprising changing a status associated with the customer profile data in the profile database based on the acknowledgement status.

11. A computer-readable medium encoded with a customer recognition program for causing a computer to perform:

storing customer profile data and identity device data related to a customer in a profile database;

associating a unique device identifier with the identity device data and the customer profile data in the profile database;

receiving the unique device identifier from a sensor when an identity device associated with the identity device data is within communication range of the sensor;

retrieving the customer profile data associated with the unique device identifier from the profile database;

sending the customer profile data to one or more output devices within communication range of the sensor; and

storing an acknowledgement status sent by the one or more output devices relating to the customer.

12. The computer-readable medium of claim 11, further comprising:

receiving a customer request to subscribe the identity device with the customer recognition program; and

registering a name and a telephone number associated with the identity device as part of the identity device data in the profile database.

13. The computer-readable medium of claim 11, further comprising storing additional data including customer preference data related to the customer in the profile database.

14. The computer-readable medium of claim 11, further comprising displaying the customer profile data on a display of the output device.

15. The computer-readable medium of claim 14, wherein the displaying step comprises displaying on the display of the output device a plurality of customer profile data.

16. The computer-readable medium of claim 11, further comprising changing a status associated with the customer profile data in the profile database based on the acknowledgement status.

17. A customer recognition system comprising:

a server comprising a customer profile database for storing customer profile data and identity device data in association with a unique device identifier, the server being configured to retrieve respective customer profile data and identity device data from the database based on the unique device identifier;

at least one sensor configured to communicate with an identity device and the server;

the sensor receives the unique device identifier associated with the identity device when the identity device is within communication range;

one or more output devices configured to communicate with the sensor, a respective output device receives customer profile data based on the unique device identifier associated with the identity device when the respective output device is within communication range of the sensor; and

a network providing communication between the server, the at least one sensor, the one or more output devices and the identity device.

18. The system of claim 17, wherein the output devices each have a user interface for displaying the customer profile data.

19. The system of claim 17, wherein each output device is configured to receive an acknowledgement status related to the identity device.

20. The system of claim 19, wherein each output device is configured to send the acknowledgement status to the server through the network.