METHOD AND SYSTEM FOR PROVIDING ACTIONABLE RELEVANT RECOMMENDATIONS

• US 20120036137A1
• Filed: 02/03/2011
• Published: 02/09/2012
• Est. Priority Date: 02/03/2010
• Status: Abandoned Application

• Current Assignee: GloMantra Inc.
• Original Assignee: GloMantra Inc.
• Inventors: NAIDU, Enaganti Bhaskar, YADLA, Bharath Kumar, PANYAM, Krishna, KAND, Khanderao Dattatray
• Application Number:
  US13/020,021
• Publication Number:
  US 20120036137A1
• Time in Patent Office: Days
• US Class Current: 707/748
• CPC Class Codes: G06F 16/3326 using relevance feedback from the user, e.g. relevance feedback on documents, documents sets, document terms or passages

Abstract

A method, a system and a computer program product for providing one or more actionable recommendations relevant to a need of a user and relevant to the user, are provided. A query is received for capturing the need of the user. Further, the need is analyzed to determine one or more characteristics corresponding to the need. Furthermore, the need is processed to generate one or more actionable recommendations. Moreover, the one or more actionable recommendations are provided to the user. The system also includes a processing module to process the need to generate one or more actionable recommendations. The system further includes a feedback module for iterative processing of the need.

Claims

1. A method for providing one or more actionable recommendations relevant to a need of a user, the method comprising:

capturing the need of the user, the need captured by receiving a query from the user;

analyzing the need to determine one or more characteristics corresponding to the need of the user;

processing the need to generate one or more actionable recommendations, the need being processed based on at least one of the one or more characteristics;

providing the one or more actionable recommendations for enabling the user to perform one or more actions corresponding to at least one of the one or more actionable recommendations; and

enabling the user to provide feedback for the one or more actionable recommendations based on the need of the user,

wherein the feedback being processed to upgrade the one or more actionable recommendations corresponding to the need of the user.

2. The method of claim 1, wherein analyzing the need comprises performing at least one of:

parsing the need to determine entity data corresponding to the need, the entity data comprising data corresponding to one or more entities of the need;

identifying a type of the need and other information corresponding to the need of the user; and

determine one or more domains corresponding to the need.

3. The method of claim 1, wherein the one or more characteristics comprise at least one of entity data, a type of the need, intent of the user, preferences of the user, one or more tags, concept, and location information corresponding to the need of the user.

4. The method of claim 1, wherein processing the need comprises performing at least one of:

searching one or more information providers to obtain one or more sets of actionable recommendations therefrom, each set of the one or more sets of actionable recommendations being obtained from at least one of the one or more information providers;

aggregating at least one actionable recommendation of the each set of the actionable recommendations to form a list of aggregated recommendations;

ranking each actionable recommendation of the list of aggregated recommendations based on relevancy of the each actionable recommendation corresponding to the need; and

selecting the one or more recommendations from the list of aggregated recommendations based on the ranking.

5. The method of claim 1 further comprising processing the need for providing instant response prior to analyzing the need.

6. The method of claim 1, wherein the one or more actionable recommendations being provided with one or more options to enable the user to perform the one or more actions corresponding to at least one of the one or more actionable recommendations.

7. The method of claim 1 further comprising providing value added information corresponding to the one or more actionable recommendations.

8. The method of claim 1, wherein the feedback is provided to modify the need when the one or more actionable recommendations are not relevant to the need of the user.

9. The method of claim 1, wherein the feedback is processed further to generate a new set of actionable recommendations corresponding to the need of the user, the new set of actionable recommendations enable the user to perform one or more actions corresponding to the new set of actionable recommendations.

10. A method for providing one or more actionable recommendations relevant to a need of a user, the method comprising:

capturing the need of the user, the need captured by receiving a query from the user;

analyzing the need to determine one or more characteristics corresponding to the need of the user;

processing the need to generate one or more actionable recommendations, the need being processed based on at least one of the one or more characteristics; and

providing the one or more actionable recommendations for enabling the user to perform one or more actions corresponding to at least one of the one or more actionable recommendations.

11. The method of claim 10 further comprising enabling the user to provide feedback for the one or more actionable recommendations based on the need of the user, the feedback being processed to upgrade the one or more actionable recommendations corresponding to the need of the user.

12. The method of claim 10, wherein analyzing the need comprises performing at least one of:

parsing the need to determine entity data corresponding to the need, the entity data comprising data corresponding to one or more entities of the need;

identifying a type of the need and other information corresponding to the need of the user; and

determine one or more domains corresponding to the need.

13. The method of claim 10, wherein the one or more characteristics comprise at least one of entity data, a type of the need, intent of the user, preferences of the user, one or more tags, concept, and location information corresponding to the need of the user.

14. The method of claim 10, wherein processing the need comprises performing at least one of:

searching one or more information providers to obtain one or more sets of actionable recommendations therefrom, each set of the one or more sets of actionable recommendations being obtained from at least one of the one or more information providers;

aggregating at least one actionable recommendation of the each set of the actionable recommendations to form a list of aggregated recommendations;

ranking each actionable recommendation of the list of aggregated recommendations based on relevancy of the each actionable recommendation corresponding to the need; and

selecting the one or more recommendations from the list of aggregated recommendations based on ranking.

15. The method of claim 10 further comprising processing the need for providing instant response prior to analyzing the need.

16. The method of claim 10, wherein the one or more actionable recommendations being provided with one or more options to enable the user to perform the one or more actions corresponding to at least one of the one or more actionable recommendations.

17. The method of claim 10 further comprising providing value added information corresponding to the one or more actionable recommendations.

18. The method of claim 11, wherein the feedback is provided to modify the need when the one or more actionable recommendations are not relevant to the need of the user.

19. The method of claim 11, wherein the feedback is processed further to generate a new set of actionable recommendations corresponding to the need of the user, the new set of actionable recommendations enable the user to perform one or more actions corresponding to the new set of actionable recommendations.

20. A system for providing one or more actionable recommendations relevant to a need of a user, the system comprising:

a need capturing module for capturing the need of the user, the need captured by receiving a query from the user;

an analyzing module for analyzing the need to determine one or more characteristics corresponding to the need of the user;

a processing module to process the need to generate one or more actionable recommendations, the need being processed based on at least one of the one or more characteristics;

an output module configured to provide the one or more actionable recommendations to the user, the one or more actionable recommendations enable the user to perform one or more actions corresponding to at least one of the one or more actionable recommendations; and

a feedback module for enabling the user to provide feedback for the one or more actionable recommendations based on the need of the user,

wherein the processing module is capable of processing the feedback to upgrade the one or more actionable recommendations corresponding to the need of the user.

21. The system of claim 20, wherein the analyzing module comprising:

a parsing module to parse the need to determine entity data corresponding to the need, the entity data comprising data corresponding to one or more entities of the need;

an identification module to identify a type of the need and other information corresponding to the need of the user; and

a domain categorization module to determine one or more domains corresponding to the need.

22. The system of claim 20, wherein the one or more characteristics comprise at least one of entity data, a type of the need, intent of the user, preferences of the user, one or more tags, concept, and location information corresponding to the need of the user.

23. The system of claim 20, wherein processing module comprising:

a search module configured to search one or more information providers to obtain one or more sets of actionable recommendations therefrom, each set of the one or more sets of actionable recommendations being obtained from at least one of the one or more information providers;

an aggregation module configured to aggregate at least one recommendation of the each set of the actionable recommendations to form a list of aggregated recommendations; and

a ranking module to rank each actionable recommendation of the list of aggregated recommendations based on relevancy of the each actionable recommendation corresponding to the need,

wherein the ranking module further configured to select the one or more recommendations from the list of aggregated recommendations based on the rank.

24. The system of claim 20, wherein the output module further provides one or more options to enable the user to perform the one or more actions corresponding to at least one of the one or more actionable recommendations.

25. The system of claim 20, wherein the output module further provides value added information to the user, the value added information corresponding to the one or more actionable recommendations.

26. The system of claim 20, wherein the feedback module enables the user to modify the need when the one or more actionable recommendations are not relevant to the need of the user.

27. The system of claim 20, wherein the processing module is capable of processing the feedback to generate a new set of actionable recommendations corresponding to the need of the user, the new set of actionable recommendations enable the user to perform one or more actions corresponding to the new set of actionable recommendations.

28. A computer program product for use with a computer, the computer program product comprising a non-transitory computer usable medium having a computer readable program code embodied therein for providing one or more actionable recommendations relevant to a need of a user, the computer readable program code when executed performing a method comprising:

capturing the need of the user, the need captured by receiving a query from the user;

analyzing the need to determine one or more characteristics corresponding to the need of the user;

processing the need to generate one or more actionable recommendations, the need being processed based on at least one of the one or more characteristics;

providing the one or more actionable recommendations for enabling the user to perform one or more actions corresponding to at least one of the one or more actionable recommendations; and

enabling the user to provide feedback for the one or more actionable recommendations based on the need of the user,

wherein the feedback being processed to upgrade the one or more actionable recommendations corresponding to the need of the user.

29. The computer program product of claim 28, wherein analyzing the need comprises performing at least one of:

parsing the need to determine entity data corresponding to the need, the entity data comprising data corresponding to one or more entities of the need;

identifying a type of the need and other information corresponding to the need of the user; and

determine one or more domains corresponding to the need.

30. The computer program product of claim 28, wherein the one or more characteristics comprise at least one of entity data, a type of the need, intent of the user, preferences of the user, one or more tags, concept, and location information corresponding to the need of the user.

31. The computer program product of claim 28, wherein processing the need comprises performing at least one of:

searching one or more information providers to obtain one or more sets of actionable recommendations therefrom, each set of the one or more sets of actionable recommendations being obtained from at least one of the one or more information providers;

aggregating at least one actionable recommendation of the each set of the actionable recommendations to form a list of aggregated recommendations;

ranking each actionable recommendation of the list of aggregated recommendations based on relevancy of the each actionable recommendation corresponding to the need; and

selecting the one or more recommendations from the list of aggregated recommendations based on the ranking.

32. The computer program product of claim 28, wherein the computer program code further performs processing the need for providing instant response prior to analyzing the need.

33. The computer program product of claim 28, wherein the one or more actionable recommendations being provided with one or more options to enable the user to perform the one or more actions corresponding to at least one of the one or more actionable recommendations.

34. The computer program product of claim 28, wherein the computer program code further provides value added information corresponding to the one or more actionable recommendations.

35. The computer program product of claim 28, wherein the feedback is provided to modify the need when the one or more actionable recommendations are not relevant to the need of the user.

36. The computer program product of claim 28, wherein the feedback is processed further to generate a new set of actionable recommendations corresponding to the need of the user, the new set of actionable recommendations enable the user to perform one or more actions corresponding to the new set of actionable recommendations.