ELECTRONIC DEVICE DIAGNOSTIC SYSTEMS AND METHODS

• US 20120079100A1
• Filed: 05/27/2011
• Published: 03/29/2012
• Est. Priority Date: 05/28/2010
• Status: Abandoned Application

• Current Assignee: Google Technology Holdings LLC (Alphabet Inc.)
• Original Assignee: Motorola Mobility, Inc. (Lenovo Group Ltd.)
• Inventors: McIntyre, William C., Wisniewski, Martin J., Graham, Christian T., Brooks, Jason, Meeker, David E., Judy, Scott, DeBord, Zachary, Ferry, Mark, Raju, Chandrasekar
• Application Number:
  US13/118,094
• Publication Number:
  US 20120079100A1
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: G06F 11/0742 in a data processing system embedded in a mobile device, e.g. mobile phones, handheld devices
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

Embodiments of methods of evaluating a wireless communication device using a computing system are provided. The embodiments include establishing a data connection between the wireless communication device and the computing system, and receiving device-specific information associated with the wireless communication device. The device-specific information includes at least one identifier associated with the wireless communication device. The device-specific information is provided to a server over a network, and additional device-specific information associated with evaluating the wireless communication device is received in response to providing the device-specific information to the server. Finally, in response to receiving the additional device-specific information, diagnostic-related information and a representation of the additional device-specific information are displayed on the computing system.

Claims

1. A method of evaluating a wireless communication device using a computing system, wherein the computing system is physically distinct from the wireless communication device, the method performed by the computing system and comprising:

establishing a data connection between the wireless communication device and the computing system;

receiving device-specific information associated with the wireless communication device, wherein the device-specific information includes at least one identifier associated with the wireless communication device;

providing the device-specific information to a server over a network;

receiving, from the server in response to providing the device-specific information to the server, additional device-specific information associated with evaluating the wireless communication device; and

displaying, on the computing system in response to receiving the additional device-specific information, diagnostic-related information and a representation of the additional device-specific information.

2. The method of claim 1, further comprising:

evaluating the wireless communication device using the additional device-specific information.

3. The method of claim 1, further comprising:

receiving, based on user inputs to the computing system, an indication of one or more issues relating to operating the wireless communication device; and

displaying, on the computing system in response to receiving the indication, device test-related information that indicates at least one diagnostic test that the computing system may perform on the wireless communication device.

4. The method of claim 1, further comprising:

receiving, based on additional user inputs to the computing system, an identification of at least one selected test of the at least one diagnostic test that the user would like the computing system to perform;

performing the at least one selected test on the wireless communication device; and

displaying results of the at least one selected test.

5. The method of claim 1, wherein establishing the data connection comprises establishing the data connection as a Universal Serial Bus (USB) data connection between the wireless communication device and the computing system.

6. The method of claim 1, further comprising:

executing a browser on the computing system, wherein the browser is configured to display at least one page that includes an object configured to instruct native code on the computing system to communicate with the wireless communication device.

7. The method of claim 6, wherein the object comprises a bridge to the native code.

8. The method of claim 1, wherein receiving the device-specific information comprises receiving a serial number of the wireless communication device.

9. The method of claim 8, wherein receiving the device-specific information comprises receiving the serial number via the data connection between the wireless communication device and the computing system.

10. The method of claim 8, wherein receiving the device-specific information comprises receiving the serial number as a value that is manually entered by a user of the computing system via a user interface.

11. The method of claim 8, wherein providing the device-specific information to the server comprises providing the serial number to the server, and wherein the step of receiving the additional device-specific information comprises:

receiving, from the server, an indication of whether the wireless communication device is in warranty or out of warranty based on the serial number.

12. The method of claim 11, further comprising:

displaying, on the computing system, the indication of whether the wireless communication device is in warranty or out of warranty;

when the wireless communication device is in warranty, determining whether a software update is available; and

when the software update is available, presenting a user of the computing system with an indication that that the software update is available and with an option to perform the software update.

13. The method of claim 1, wherein:

receiving the device-specific information comprises receiving, from the wireless communication device, information indicating a software configuration programmed into the wireless communication device;

providing the device-specific information comprises providing, to the server, the information indicating the software configuration; and

receiving the additional device-specific information comprises receiving, from the server, a device model in response to providing the information indicating the software configuration.

14. The method of claim 13, wherein receiving the device-specific information further comprises:

in response to receiving the device model, reading the at least one identifier from the wireless communication device over the data connection.

15. The method of claim 1, wherein receiving the device-specific information comprises receiving a software version from the wireless communication device.

16. The method of claim 15, further comprising:

when the software version indicates that a software update is available, presenting a user of the computing system with an indication that the software update is available and with an option to download the software update.

17. The method of claim 16, further comprising:

when the user provides user inputs to the computing system indicating a user selection of the option to download the software update, downloading the software update from the server, and installing the software update on the wireless communication device using the data connection.

18. The method of claim 1, wherein the step of receiving the additional device-specific information includes receiving information identifying diagnostic tests unique to the wireless communication device.

19. The method of claim 1, further comprising displaying, based on the at least one identifier and the additional device-specific information, queries to a user.

20. The method of claim 1, further comprising displaying icons that are selected based on the at least one identifier and the additional device-specific information.

21. The method of claim 1, further comprising:

receiving, from the server, information indicating a recommendation for a user that is determined based on the device-specific information; and

displaying an indication of the recommendation.

22. The method of claim 21, wherein the recommendation is based on a serial number of the wireless communication device, a carrier/operator, and a current software version.

23. The method of claim 1, further comprising:

performing one or more wireless communication device tests over the data connection; and

when at least one of the wireless communication device tests has failed, displaying information relating to sending the wireless communication device to a repair center for repairs.

24. A method of diagnosing a portable wireless communication device using an intermediary browser executed on a computing system, the method performed by the browser and comprising:

receiving, from a server, a web page including code to query the wireless communication device for device information over a data connection between the wireless communication device and the computing system;

communicating with the web page to receive the device information, including at least one device identifier associated with the wireless communication device;

sending the at least one device identifier to the server; and

receiving from the server, in response to sending the at least one device identifier, information indicating one or more test routines to test one or more functionalities of the wireless communication device.

25. The method of claim 24, further comprising:

querying a user of the computing system to identify complaints associated with the wireless communication device;

sending an indication of the complaints to the server;

receiving from the server, in response to sending the indication, the information indicating the one or more test routines; and

executing the test routines, which include communicating with the wireless communication device over the data connection.

26. A method of evaluating a wireless communication device using a computing system, wherein the computing system is physically distinct from the wireless communication device, the method performed by the computing system and comprising:

establishing a Universal Serial Bus (USB) data connection between the wireless communication device and the computing system;

receiving device information associated with the wireless communication device, wherein the device information includes at least one identifier associated with the wireless communication device;

providing the device information to a server over a network;

in response to providing the device information to the server, receiving additional device information associated with the wireless communication device from the server; and

displaying the additional device information and diagnostic-related information.

27. The method of claim 26, wherein the wireless communication device is a cellular telephone.

28. The method of claim 26, wherein receiving the device information comprises receiving a serial number of the wireless communication device.

29. The method of claim 28, wherein receiving the device information comprises receiving the serial number via the data connection between the wireless communication device and the computing system.

30. The method of claim 28, wherein receiving the device information comprises receiving the serial number as a value that is manually entered by a user of the computing system via a user interface.

31. The method of claim 28, wherein:

the step of providing the device information to the server comprises providing the serial number to the server;

the step of receiving additional device information from the server comprises receiving an indication of whether the wireless communication device is in warranty or out of warranty based on the serial number; and

the step of displaying the additional device information comprises displaying the indication of whether the wireless communication device is in warranty or out of warranty.

32. The method of claim 31, wherein, when the wireless communication device is in warranty, the method further comprises:

determining whether a software update is available; and

when the software update is available, presenting a user of the computing system with an indication that the software update is available and with an option to download the software update.

33. The method of claim 26, further comprising:

querying a user of the computing system to identify complaints associated with the wireless communication device;

sending an indication of the complaints to the server;

receiving from the server, in response to sending the indication, an indication of one or more test routines; and

executing the test routines, which include communicating with the wireless communication device over the data connection.

34. The method of claim 26, further comprising:

executing a browser on the computing system, wherein the browser is configured to display at least one page that includes an object configured to instruct native code on the computing system to communicate with the wireless communication device.