SYSTEMS, METHODS, AND APPARATUS FOR ENTERPRISE BILLING AND ACCOUNTS RECEIVABLE

• US 20120123807A1
• Filed: 10/25/2011
• Published: 05/17/2012
• Est. Priority Date: 10/25/2010
• Status: Abandoned Application

• Current Assignee: The Travelers Indemnity Company (The Travelers Cos., Inc.)
• Original Assignee: The Travelers Cos., Inc.
• Inventors: Seaver, Vincent J., Jaworski, Carolyn D., Snider, Anthony, Kokotovich, Nicholas, McDougall, Ann M., Holston, Virnitia J.
• Application Number:
  US13/281,424
• Publication Number:
  US 20120123807A1
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

Systems, apparatus, methods and articles of manufacture provide for an integrated operations management system for revenue management and/or billing and accounts receivable (e.g., in an insurance or other financial context). In some embodiments, an operations management system provides for determining a complexity rating for an account (e.g., a loss sensitive insurance account). In some embodiments, the complexity rating may be based on respective answers (e.g., provided by an end user) to one or more survey questions. In some embodiments, the complexity rating may be used for determining a billing priority rating for an account.

Claims

1. An apparatus comprising:

a processor;

a user interface in communication with the processor; and

a computer-readable memory in communication with the processor, the computer-readable memory storing instructions that when executed by the processor result in;

determining billing information for an insurance account, the billing information comprising at least one of;

(i) paid loss information for the insurance account and (ii) valuation information for the insurance account;

determining at least one rule for determining billing complexity for the insurance account;

determining an indication of billing complexity for the insurance account based on the at least one rule for determining billing complexity and based on at least one of;

(i) the paid loss information for the insurance account and (ii) the valuation information for the insurance account; and

transmitting, via the user interface, an indication of the billing complexity for the insurance account.

2. The apparatus of claim 1, wherein determining the indication of billing complexity for the insurance account comprises:

generating an overall complexity rating for the insurance account.

3. The apparatus of claim 1, wherein determining the indication of billing complexity for the insurance account comprises:

generating an indication of the complexity of paid loss invoicing for the insurance account.

4. The apparatus of claim 1, wherein determining the indication of billing complexity for the insurance account comprises:

generating an indication of the complexity of valuation invoicing for the insurance account.

5. The apparatus of claim 1, wherein determining the billing information comprises:

determining at least one of;

whether the billing is for a group or organization,

whether there were foreign losses,

whether the insurance account is associated with an investment credit program,

whether the insurance account is associated with a managed care program,

whether the insurance account is associated with a charge that is not applied automatically,

whether the insurance account is associated with a report that is not produced automatically,

whether the insurance account is associated with an invoice that is not produced automatically,

whether the insurance account is associated with multiple binders,

whether the insurance account is associated with open inventory,

whether the insurance account is associated with per claim charges,

whether the insurance account is associated with converted plan data,

whether the insurance account is associated with plan data invoicing,

whether the insurance account is associated with cash collateral,

whether the insurance account is associated with a special loss report, and

whether the insurance account is associated with manual spreadback.

6. The apparatus of claim 1, wherein determining the billing information comprises:

determining at least one survey question;

presenting the at least one survey question to a user via the user interface; and

receiving a respective answer to at least one of the at least one survey questions.

7. The apparatus of claim 1, wherein determining the indication of billing complexity for the insurance account comprises:

determining a count of like answers to a complexity survey; and

determining the indication of billing complexity for the insurance account based on the count of like answers and the at least one rule for determining billing complexity for the insurance account.

8. The apparatus of claim 7, wherein determining the indication of billing complexity for the insurance account comprises:

determining that the count of like answers is within a predetermined count range; and

selecting an indication of billing complexity that is associated with the predetermined count range.

9. The apparatus of claim 1, wherein determining the indication of billing complexity for the insurance account comprises:

determining an answer to one of a plurality of questions in a complexity survey; and

selecting a predetermined indication of billing complexity that is associated with the determined answer, irrespective of any other answers to the complexity survey.

10. The apparatus of claim 1, the computer-readable memory storing instructions that when executed by the processor further result in:

determining a user to whom to assign the insurance account based on the indication of billing complexity; and

storing an indication that the user is assigned to the insurance account.

11. The apparatus of claim 1, the computer-readable memory storing instructions that when executed by the processor further result in:

determining a billing priority rating based on the indication of billing complexity; and

storing an indication of the billing priority rating in association with the insurance account.

12. A computer readable memory storing instructions that when executed by a computer comprising at least one processor result in:

determining, by the computer, billing information for an insurance account, the billing information comprising at least one of;

(i) paid loss information for the insurance account and (ii) valuation information for the insurance account;

determining, by the computer, at least one rule for determining billing complexity for the insurance account;

determining, by the computer, an indication of billing complexity for the insurance account based on the at least one rule for determining billing complexity and based on at least one of;

(i) the paid loss information for the insurance account and (ii) the valuation information for the insurance account; and

transmitting, by the computer via a user interface, an indication of the billing complexity for the insurance account.

13. A method comprising:

determining, by a specially-programmed computerized processing device, billing information for an insurance account, the billing information comprising at least one of;

(i) paid loss information for the insurance account and (ii) valuation information for the insurance account;

determining, by the specially-programmed computerized processing device, at least one rule for determining billing complexity for the insurance account;

determining, by the specially-programmed computerized processing device, an indication of billing complexity for the insurance account based on the at least one rule for determining billing complexity and based on at least one of;

(i) the paid loss information for the insurance account and (ii) the valuation information for the insurance account; and

transmitting, by the specially-programmed computerized processing device via a user interface, an indication of the billing complexity for the insurance account.

14. The method of claim 13, wherein determining the indication of billing complexity for the insurance account comprises:

generating an overall complexity rating for the insurance account.

15. The method of claim 13, wherein determining the indication of billing complexity the insurance account comprises:

generating an indication of the complexity of paid loss invoicing for the insurance account.

16. The method of claim 13, wherein determining the indication of billing complexity for the insurance account comprises:

generating an indication of the complexity of valuation invoicing for the insurance account.

17. The method of claim 13, wherein determining the billing information comprises:

determining at least one of;

whether the billing is for a group or organization,

whether there were foreign losses,

whether the insurance account is associated with an investment credit program,

whether the insurance account is associated with a managed care program,

whether the insurance account is associated with a charge that is not applied automatically,

whether the insurance account is associated with a report that is not produced automatically,

whether the insurance account is associated with an invoice that is not produced automatically,

whether the insurance account is associated with multiple binders,

whether the insurance account is associated with open inventory,

whether the insurance account is associated with per claim charges,

whether the insurance account is associated with converted plan data,

whether the insurance account is associated with plan data invoicing,

whether the insurance account is associated with cash collateral,

whether the insurance account is associated with a special loss report, and

whether the insurance account is associated with manual spreadback.

18. The method of claim 13, wherein determining the billing information comprises:

determining at least one survey question;

presenting the at least one survey question to a user via the user interface; and

receiving a respective answer to at least one of the at least one survey questions.

19. The method of claim 13, wherein determining the indication of billing complexity for the insurance account comprises:

determining a count of like answers to a complexity survey; and

determining the indication of billing complexity for the insurance account based on the count of like answers and the at least one rule for determining billing complexity for the insurance account.

20. The apparatus of claim 19, wherein determining the indication of billing complexity for the insurance account comprises:

determining that the count of like answers is within a predetermined count range; and

selecting an indication of billing complexity that is associated with the predetermined count range.

21. The method of claim 13, wherein determining the indication of billing complexity for the insurance account comprises:

determining an answer to one of a plurality of questions in a complexity survey; and

selecting a predetermined indication of billing complexity that is associated with the determined answer, irrespective of any other answers to the complexity survey.

22. The method of claim 13, further comprising:

determining, by the specially-programmed computerized processing device, a user to whom to assign the insurance account based on the indication of billing complexity; and

storing, by the specially-programmed computerized processing device, an indication that the user is assigned to the insurance account.

23. The method of claim 13, further comprising:

determining, by the specially-programmed computerized processing device, a billing priority rating based on the indication of billing complexity; and

storing, by the specially-programmed computerized processing device, an indication of the billing priority rating in association with the insurance account.

24. A method comprising:

determining, by a specially-programmed computerized processing device, account data relating to a loss sensitive insurance account;

determining, by the specially-programmed computerized processing device, a complexity rating for the loss sensitive insurance account based on the account data;

determining, by the specially-programmed computerized processing device, a billing priority rating for the loss sensitive insurance account based on the determined complexity rating; and

storing, by the specially-programmed computerized processing device, an indication of the billing priority rating in association with the loss sensitive insurance account.

25. A method comprising:

determining, by a specially-programmed computerized processing device, account data relating to a loss sensitive insurance account;

determining, by the specially-programmed computerized processing device, a complexity rating for the loss sensitive insurance account based on the account data;

determining, by the specially-programmed computerized processing device, the loss sensitive insurance account is to be assigned to a user based on the determined complexity rating; and

storing, by the specially-programmed computerized processing device, an indication that the loss sensitive insurance account is assigned to the user.