Method and Apparatus for Generating and Managing Service Requests

• US 20120143864A1
• Filed: 12/06/2010
• Published: 06/07/2012
• Est. Priority Date: 12/06/2010
• Status: Abandoned Application

• Current Assignee: Nokia Technologies Oy (Nokia Corporation)
• Original Assignee: Nokia Corporation
• Inventors: Quigley, Kevin Michael, Izatt, Mark, James, Leo
• Application Number:
  US12/961,434
• Publication Number:
  US 20120143864A1
• Time in Patent Office: Days
• US Class Current: 707/736
• CPC Class Codes: G06F 2209/5013 Request control
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 50/10 Services
• CPC Class Codes: H04L 67/566 Grouping or aggregating service requests, e.g. for unified processing
• CPC Class Codes: H04L 67/567 Integrating service provisioning from a plurality of service providers
• CPC Class Codes: H04L 67/61 taking into account QoS or priority requirements

Abstract

An example approach is provided for generating and managing service requests. One or more service requests are generated. Further, the one or more requests are assigned to one or more service providers and are aggregated. Furthermore, one or more updates are presented on at least a portion of the aggregation.

Claims

1. A method comprising facilitating a processing of and/or processing:

(1) data and/or (2) information and/or (3) at least one signal;

the (1) data and/or (2) information and/or (3) at least one signal based at least in part on the following;

at least one record of at least one transaction between a user and at least one service provider;

at least one aggregation of the at least one record with one or more other records, the one or more other records relating to one or more other transactions between the user and the at least one service provider, one or more other service providers, or a combination thereof; and

at least one determination to cause, at least in part, one or more actions for resulting in presentation of at least a portion of the aggregation at one or more devices associated with the user.

2. A method of claim 1, wherein the (1) data and/or (2) information and/or (3) at least one signal are further based at least in part on the following:

at least one update with respect to the at least one transaction, the one or more other transactions, or a combination thereof; and

at least one determination to cause, at least in part, one or more actions for resulting in presentation of the at least one update at the one or more devices.

3. A method of claim 2, wherein the (1) data and/or (2) information and/or (3) at least one signal are further based at least in part on the following:

respective priorities of the at least one transaction, the one or more other transactions, or a combination thereof; and

one or more frequencies for the determination of the at least one update based, at least in part, on the respective priorities.

4. A method of claim 3, wherein the presentation of the at least a portion of the aggregation is based, at least in part, on the respective priorities, the at least one update, or a combination thereof.

5. A method of claim 1, wherein the (1) data and/or (2) information and/or (3) at least one signal are further based at least in part on the following:

an input, from the one or more devices, for specifying information related to the at least one transaction, the one or more other transactions, or a combination thereof; and

a transmission of the information to respective ones of the at least service provider, the one or more other service providers, or a combination thereof.

6. A method of claim 1, wherein the presentation of the at least a portion of the aggregation is via a widget, an application, a web portal, or a combination thereof.

7. A method of claim 1, wherein the at least one transaction is initiated using a voice call, video call, a text message, an instant message, an electronic mail message, or a combination thereof.

8. A method of claim 1, wherein the at least one transaction is between the user and at least one live agent of the service provider.

9. A method of claim 1, wherein the at least one transaction, the one or more other transactions, or a combination thereof include one or more completed transactions, one or more current transactions, one or more future transactions, or a combination thereof.

10. An apparatus comprising:

at least one processor; and

at least one memory including computer program code for one or more programs,

the at least one memory and the computer program code configured to, with the at least one processor, cause the apparatus to perform at least the following,

process at least one record of at least one transaction between a user and at least one service provider;

process at least one aggregation of the at least one record with one or more other records, the one or more other records relating to one or more other transactions between the user and the at least one service provider, one or more other service providers, or a combination thereof; and

determine to cause, at least in part, one or more actions for resulting in presentation of at least a portion of the aggregation at one or more devices associated with the user.

11. An apparatus of claim 10, wherein the apparatus is further caused, at least in part, to:

process at least one determination of an update with respect to the at least one transaction, the one or more other transactions, or a combination thereof; and

determine to cause, at least in part, one or more actions for resulting in presentation of the at least one update at the one or more devices.

12. An apparatus of claim 11, wherein the apparatus is further caused, at least in part, to:

process respective priorities of the at least one transaction, the one or more other transactions, or a combination thereof; and

process one or more frequencies for the determination of the at least one update based, at least in part, on the respective priorities.

13. An apparatus of claim 12, wherein the presentation of the at least a portion of the aggregation is based, at least in part, on the respective priorities, the at least one update, or a combination thereof.

14. An apparatus of claim 10, wherein the apparatus is further caused, at least in part, to:

process an input, from the one or more devices, for specifying information related to the at least one transaction, the one or more other transactions, or a combination thereof and

determine to transmit the information to respective ones of the at least service provider, the one or more other service providers, or a combination thereof.

15. An apparatus of claim 10, wherein the presentation of the at least a portion of the aggregation is via a widget, an application, a web portal, or a combination thereof.

16. An apparatus of claim 10, wherein the at least one transaction is initiated using a voice call, video call, a text message, an instant message, an electronic mail message, or a combination thereof.

17. An apparatus of claim 10, wherein the at least one transaction is between the user and at least one live agent of the service provider.

18. An apparatus of claim 10, wherein the at least one transaction, the one or more other transactions, or a combination thereof include one or more completed transactions, one or more current transactions, one or more future transactions, or a combination thereof.

19. A computer-readable storage medium carrying one or more sequences of one or more instructions which, when executed by one or more processors, cause an apparatus to at least perform the following:

determining at least one record of at least one transaction between a user and at least one service provider;

determining an aggregation of the at least one record with one or more other records, the one or more other records relating to one or more other transactions between the user and the at least one service provider, one or more other service providers, or a combination thereof; and

determining to cause, at least in part, one or more actions for resulting in presentation of at least a portion of the aggregation at one or more devices associated with the user.

20. A computer-readable storage medium of claim 19, wherein the apparatus is caused to further perform:

determining at least one update with respect to the at least one transaction, the one or more other transactions, or a combination thereof; and

determining to cause, at least in part, one or more actions for resulting in presentation of the at least one update at the one or more devices.

21-45. -45. (canceled)