SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR MESSAGING IN AN ON-DEMAND DATABASE SERVICE

• US 20130198871A1
• Filed: 03/13/2013
• Published: 08/01/2013
• Est. Priority Date: 07/19/2007
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Shanabrook, Susan Carol, Stevens, Richard Alan, Kimble, Ron H., Cadden, Michael P., Corson, Travis D.
• Application Number:
  US13/802,367
• Publication Number:
  US 20130198871A1
• Time in Patent Office: Days
• US Class Current: 726/30
• CPC Class Codes: G06F 21/606 by securing the transmission between two devices or processes
• CPC Class Codes: G06N 5/022 Knowledge engineering; Knowledge acquisition
• CPC Class Codes: G06N 5/025 Extracting rules from data
• CPC Class Codes: G06N 5/04 Inference or reasoning models
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/48 Message addressing, e.g. address format or anonymous messages, aliases

Abstract

In accordance with embodiments, there are provided mechanisms and methods for messaging in an on-demand database service. These mechanisms and methods for messaging in an on-demand database service can enable embodiments to more flexibly message in on-demand database environments. The ability of embodiments to provide such feature may lead to enhanced messaging features which may be used for providing more effective ways of messaging in the context of on-demand databases.

Claims

1. A non-transitory machine-readable medium carrying one or more sequences of instructions which, when executed by one or more processors, cause the one or more processors to carry out the steps of:

receiving a message using an on-demand database service, on behalf of an entity;

applying, to the message received on behalf of the entity, a security criterion retrieved from a portion of an on-demand database limited to information of the entity, where the security criterion includes validation of an address of a sender of the message; and

retrieving a rule for processing the message received on behalf of the entity if the message received on behalf of the entity successfully meets the security criterion, wherein the rule is linked to the address of the sender of the message such that the rule is identified for retrieval using the validated address of the sender of the message.

2. The non-transitory machine-readable medium of claim 1, wherein the security criterion includes security criterion managed by the on-demand database service controlling the on-demand database.

3. The non-transitory machine-readable medium of claim 1, wherein the retrieving includes retrieving the rule on behalf of the entity.

4. The non-transitory machine-readable medium of claim 1, further comprising processing the message by applying the rule retrieved.

5. The non-transitory machine-readable medium of claim 4, further comprising limiting processing resources used to process the message by applying a rate limit to a resource count tracked on behalf of processing the message.

6. The non-transitory machine-readable medium of claim 1, further comprising installing the rule for processing the message from an application exchange platform.

7. The non-transitory machine-readable medium of claim 1, wherein the message is received at the on-demand database service.

8. The non-transitory machine-readable medium of claim 1, wherein the message includes at least one of a workflow approval, a mass email, a single email, a notification, a case email, a billing email, and a workflow request.

9. The non-transitory machine-readable medium of claim 1, wherein the message includes at least one of an email to create a new case, a thread to a previous email, an inquiry, and a customer support email.

10. The non-transitory machine-readable medium of claim 1, wherein the on-demand database service includes a multi-tenant on-demand database service.

11. The non-transitory machine-readable medium of claim 1, wherein the security criterion applied to the message received on behalf of the entity includes an anti-spam verification.

12. The non-transitory machine-readable medium of claim 1, wherein the rule is configured to only be invoked in response to the validation of the address of the sender of the message received on behalf of the entity.

13. A method, comprising:

receiving a message using an on-demand database service, on behalf of an entity;

applying, to the message received on behalf of the entity, a security criterion retrieved from a portion of an on-demand database limited to information of the entity, where the security criterion includes validation of an address of a sender of the message; and

retrieving a rule for processing the message received on behalf of the entity if the message received on behalf of the entity successfully meets the security criterion, wherein the rule is linked to the address of the sender of the message such that the rule is identified for retrieval using the validated address of the sender of the message.

14. An apparatus, comprising:

a processor; and

one or more stored sequences of instructions which, when executed by the processor, cause the processor to carry out the steps of;

receiving a message using an on-demand database service, on behalf of an entity;

applying, to the message received on behalf of the entity, a security criterion retrieved from a portion of an on-demand database limited to information of the entity, where the security criterion includes validation of an address of a sender of the message; and

retrieving a rule for processing the message received on behalf of the entity if the message received on behalf of the entity successfully meets the security criterion, wherein the rule is linked to the address of the sender of the message such that the rule is identified for retrieval using the validated address of the sender of the message.

15. A method for transmitting code for use in a an ant database system on a transmission medium, the method comprising:

transmitting code for receiving a message using an on-demand database service, on behalf of an entity;

transmitting code for applying, to the message received on behalf of the entity, a security criterion retrieved from a portion of an on-demand database limited to information of the entity, utilizing a processor, where the security criterion includes validation of an address of a sender of the message; and

transmitting code for retrieving a rule for processing the message received on behalf of the entity if the message received on behalf of the entity successfully meets the security criterion, wherein the rule is linked to the address of the sender of the message such that the rule is identified for retrieval using the validated address of the sender of the message.