System and Method for Performing Application-Level Analytics and Testing to Tailor Actions and Communications to a User's Experience

• US 20140019228A1
• Filed: 07/11/2013
• Published: 01/16/2014
• Est. Priority Date: 07/11/2012
• Status: Abandoned Application

• Current Assignee: Char Software, Inc. (Upland Software, Inc.)
• Original Assignee: Char Software, Inc. (Upland Software, Inc.)
• Inventors: AGGARWAL, Rajeev, DILAWARI, Mohit, CIPOLLA, Henry John, SUTHOFF, Brian J., BUGGIA, Adam Clinton, DAILY, Randal Edward
• Application Number:
  US13/940,226
• Publication Number:
  US 20140019228A1
• Time in Patent Office: Days
• US Class Current: 705/14.43
• CPC Class Codes: G06Q 30/0244 Optimization
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

A system and method for performing application-level analytics and testing to tailor actions and communications to a user'"'"'s experience is disclosed. The system includes a mobile device running an application, a rules engine integrated into the application, an analytics database, a rules engine, a campaign optimization module, and a test module. The rules engine monitors a user'"'"'s interaction with the application, performs specified client actions when necessary, records data on the user'"'"'s interaction, and sends that data to the analytics database. Both the rules engine and the campaign optimization module then utilize the data in the analytics database to improve the performance of client actions and campaigns. Test module gives a client the ability to test a new or modified campaign within an existing version of an application on a select group of devices.

Claims

1. A platform for performing application-level analytics and tailoring actions and communications to enhance a user'"'"'s experience, the platform comprising:

a mobile device configured to run a mobile application, the mobile device further including a device policy engine configured to maintain a list of campaigns comprising a plurality of trigger events and a plurality of client actions, each of the plurality of trigger events corresponding to at least one of the plurality of client actions, the device policy engine being further configured to monitor a user'"'"'s interactions with the mobile application, measure the user'"'"'s interactions to determine whether at least one of a plurality of trigger events has occurred, perform at least one of a plurality of client actions corresponding to at least one of the plurality of trigger events, and record data relating to the user'"'"'s interactions with the campaign;

an analytics database configured to receive the recorded data from the mobile device, the analytics database also configured to receive information on new or modified campaigns, the information including at least one of;

a creative, at least one rule for identifying a targeted audience, at least one trigger event, and at least one client action, the analytics database utilizing the recorded data and the information on new or modified campaigns to maintain a set of analytics data on users and campaign performance;

a rules engine configured to receive a plurality of parameters governing at least one campaign and at least a subset of the analytics data maintained in the analytics database to create a set of rules for the at least one campaign relating to at least one of;

a target audience, at least one client action, and at least one trigger event, the rules engine configured to transmit the set of rules to the mobile device;

a campaign optimization module configured to receive data from the analytics database in order to make changes to at least one campaign to increase the performance of the at least one campaign, the campaign optimization module further configured to generate a set of optimization rules for modifying the at least one campaign and sending the set of optimization rules to the rules engine; and

a test module configured to receive the information on the new or modified campaign and generate a test campaign, the test module further configured to transmit the test campaign to a plurality of test users specified by a client, the test module further configured to provide a test panel to the client in order to change the new or modified campaign or manually trigger at least one of a plurality of client actions associated with the new or modified campaign.

2. The platform of claim 1, wherein the plurality of client actions include at least one of:

in-app messaging, in-app redirection, application configuration change, and application modification.

3. The platform of claim 1, wherein the in-app messaging is configured to generate a message that can provide analytics data to the analytics database based on the user'"'"'s interaction with the message.

4. The platform of claim 1 further comprising a user-interface configured to allow the client to build a new message.

5. The platform of claim 4, wherein the client can specify at least one of a plurality of characteristics when building the message, the plurality of characteristics including:

a targeted audience, a targeted device, a plurality of message characteristics, and a trigger for initiating the message.

6. The platform of claim 1, wherein the rules engine is configured to continuously query the analytics database for data that could change the set of rules for the at least one campaign.

7. The platform of claim 6, wherein the rules engine is configured to detect a change in rules for the at least one campaign, generate an updated set of rules for the at least one campaign, and transmit the updated set of rules to the device policy engine.

8. The platform of claim 1, further comprising a campaign-interface to allow the client to build a new campaign.

9. The platform of claim 8, wherein the campaign-interface is configured to continuously query the analytics database for data in order to provide the client with real-time analytics for the new campaign.

10. The platform of claim 1 wherein the campaign optimization module is configured to allow the client to modify at least one of the optimization rules for the at least one campaign to increase the at least one campaign'"'"'s performance.

11. The platform of claim 1, wherein the campaign optimization module is configured to automatically make changes to at least one of the optimization rules for the at least one campaign to increase the at least one campaign'"'"'s performance.

12. The platform of claim 1, wherein the test module is configured to allow the test users to use the test campaign in existing versions of the mobile application.

13. The platform of claim 1, wherein device policy engine is configured to continue operation regardless of whether the mobile device has a network connection to the analytics database and the rules engine.

14. A method for performing application-level analytics and tailoring actions and communications to enhance a user'"'"'s experience, the method comprising:

configuring a mobile device to run a mobile application;

configuring a device policy engine integrated into the mobile device to maintain a list of campaigns comprising a plurality of trigger events and a plurality of client actions, each of the plurality of trigger events corresponding to at least one of the plurality of client actions, the device policy engine also monitoring a user'"'"'s interactions with the mobile application, measuring the user'"'"'s interactions to determine whether at least one of a plurality of trigger events has occurred, performing at least one of a plurality of client actions corresponding to at least one of the plurality of trigger events, and recording data relating to the user'"'"'s interactions with the campaign;

configuring an analytics database to receive the recorded data from the mobile device, the analytics database also receiving information on new or modified campaigns, the information including at least one of;

a creative, at least one rule for identifying a targeted audience, at least one trigger event, and at least one client action, the analytics database utilizing the recorded data and the information on new or modified campaigns to maintain a set of analytics data on users and campaign performance;

configuring a rules engine to receive a plurality of parameters governing at least one campaign and at least a subset of the analytics data maintained in the analytics database to create a set of rules for the at least one campaign relating to at least one of;

a target audience, at least one client action, and at least one trigger event, the rules engine configured to transmit the set of rules to the mobile device;

configuring a campaign optimization module to receive data from the analytics database in order to make changes to at least one campaign to increase the performance of the at least one campaign, the campaign optimization module generating a set of optimization rules for modifying the at least one campaign and sending the set of optimization rules to the rules engine; and

configuring a test module to receive the information on the new or modified campaign and generate a test campaign, the test module transmitting the test campaign to a plurality of test users specified by a client, the test module further providing a test panel to the client in order to change the new or modified campaign or manually trigger at least one of a plurality of client actions associated with the new or modified campaign.

15. The method of claim 14, wherein the plurality of client actions include at least one of:

in-app messaging, in-app redirection, application configuration change, and application modification.

16. The method of claim 14, wherein the rules engine continuously queries the analytics database for data that could change the set of rules for the at least one campaign.

17. The method of claim 16, wherein the rules engine detects a change in rules for the at least one campaign, generates an updated set of rules for the at least one campaign, and transmits the updated set of rules to the device policy engine.

18. The method of claim 14, wherein the campaign optimization module automatically makes changes to at least one of the optimization rules for the at least one campaign to increase the at least one campaign'"'"'s performance.

19. The method of claim 14, wherein test users can use the test campaign in existing versions of the mobile application.

20. The method of claim 14 wherein the device policy engine continues to operate regardless of whether the mobile device has a network connection to the analytics database and the rules engine.