SYSTEM AND METHOD FOR AUTOMATED INTELLIGENT INSURANCE RE-QUOTING

• US 20140222469A1
• Filed: 02/06/2013
• Published: 08/07/2014
• Est. Priority Date: 02/06/2013
• Status: Abandoned Application

• Current Assignee: Kemper Corporate Services Incorporated
• Original Assignee: Kemper Corporate Services Incorporated
• Inventors: Atchison, Marshall, Stahl, Michael
• Application Number:
  US13/761,148
• Publication Number:
  US 20140222469A1
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A computer system is configured to perform automated insurance re-quoting operations and perform acts including storing an insurance customer data set and, in association therewith, one or more insurance re-quoting triggers and one or more betterment conditions. The computer system is configured to conduct an insurance re-quoting operation responsive to satisfaction of at least one insurance re-quoting trigger and access, directly or indirectly, at least one insurance carrier quoting system to cause the insurance carrier or carriers to return insurance quote(s), access at least one third-party service to cause the third-party service to return insurance quote(s) or an insurance quote estimate(s). The computer system stores, in association with the insurance customer data set, the returned insurance quote(s) or insurance quote estimate(s) and compares the returned insurance quote(s) and/or insurance quote estimate(s) to determine if the returned insurance quote(s) and/or insurance quote estimate(s) satisfy the betterment condition(s).

Claims

1. A computer system configured to perform automated insurance re-quoting operations, the computer comprising a communication device, at least one processor, and at least one physical storage medium, the computer system being programmed to execute instructions borne by the at least one physical storage medium to cause the computer system to perform acts comprising:

storing an insurance customer data set in the at least one physical storage medium;

storing in the at least one physical storage medium, in association with the insurance customer data set, one or more insurance re-quoting triggers and one or more betterment conditions;

conducting an insurance re-quoting operation using the at least one processor and the communication device, responsive to satisfaction of at least one of the one or more insurance re-quoting triggers, the insurance re-quoting operation comprising accessing, directly or indirectly, at least one insurance carrier quoting system to cause the at least one insurance carrier to return an insurance quote or accessing at least one third-party service to cause the at least one third-party service to return an insurance quote or an insurance quote estimate;

storing, in association with the insurance customer data set, the returned insurance quote or insurance quote estimate; and

comparing, using the at least one processor, the returned insurance quote or insurance quote estimate to determine if the returned insurance quote or insurance quote estimate satisfies at least one of the one or more betterment conditions.

2. The computer system according to claim 1, the computer system being further programmed to execute instructions borne by the at least one physical storage medium to cause the computer system to further perform acts comprising:

updating an insurance customer data set in the at least one physical storage medium.

3. The computer system according to claim 2, wherein the updating comprises receiving an update to the insurance customer data set from at least one of a customer, a 3^rd party data source, an insurance carrier data, or a source providing derived data.

4. The computer system according to claim 1, wherein the one or more insurance re-quoting triggers comprises at least one of a temporal trigger, an event-based trigger, or a manual trigger configured to be initiated upon a customer request.

5. The computer system according to claim 4, wherein the event-based trigger comprises one or more of a change in an insurance carrier product price coverage or term, a rating of a similar group of insured persons in the marketplace, a material change in an insurance carrier financial status, or a material change in an insurance carrier customer service metric.

6. The computer system according to claim 1, wherein the act of accessing the at least one third-party service comprises using a third-party service manufactured rating system having rating algorithms derived from insurance carrier rate filings.

7. The computer system according to claim 1, wherein the act of accessing comprises directly accessing insurance carrier quoting systems.

8. The computer system according to claim 1, wherein the act of accessing comprises directly accessing third-party service rating software.

9. The computer system according to claim 1, wherein the act of comparing, using the at least one processor, the returned insurance quote or the insurance quote estimate to determine if the returned insurance quote or the returned insurance quote estimate satisfies at least one of the one or more betterment conditions comprises assessing a betterment condition comprising a price or a cost differential, the price or the cost differential relates to at least one of an insurance premium, insurance fees, insurance discounts, loss of insurance discounts, or return premium calculations.

10. The computer system according to claim 1, wherein the act of comparing, using the at least one processor, the returned insurance quote or the returned insurance quote estimate to determine if the returned insurance quote or the returned insurance quote estimate satisfies the one or more betterment conditions, comprises comparing differences in insurance policy terms and conditions.

11. The computer system according to claim 1, wherein the act of comparing, using the at least one processor, the returned insurance quote or the returned insurance quote estimate to determine if the returned insurance quote or the returned insurance quote estimate satisfies the one or more betterment conditions, comprises comparing using the at least one processor at least one of insurance policy coverage, limits, deductibles, billing options, or policy features.

12. The computer system according to claim 1, wherein the act of comparing, using the at least one processor, the returned insurance quote to determine if the returned insurance quote or the returned insurance quote estimate satisfies the one or more betterment conditions, comprises comparing at least one characteristic of an insurance carrier.

13. The computer system according to claim 12, wherein the at least one characteristic of an insurance carrier comprises at least one of an insurance carrier financial strength metric, an insurance carrier customer satisfaction metric, an insurance carrier customer complaint metric, an insurance carrier customer loyalty metric, an insurance carrier customer claims metric, an insurance carrier customer claim service metric, an insurance carrier brand awareness metric, an insurance carrier customer retention metric, or insurance carrier sales conversion metric.

14. The computer system according to claim 1, wherein at least one of the one or more betterment conditions comprises a customer-specified betterment condition.

15. The computer system according to claim 1, further comprising:

evaluating the returned insurance quotes or insurance quote estimates satisfying a plurality of betterment conditions to determine which of the returned insurance quotes or insurance quote estimates provide a net betterment.

16. The computer system according to claim 15, further comprising, in association with the act of comparing using the at least one processor, applying weighting factors to one or more of the plurality of betterment conditions.

17. The computer system according to claim 16, wherein the weighting factors are determined by analysis of prior customer decisions, derived customer data, or third-party data relating to the customer or to a group of persons similar to the customer using methods including mathematical methods or human expert opinion.

18. The computer system according to claim 1, wherein the act of comparing the returned insurance quotes or the returned insurance quote estimates using the at least one processor to determine if returned insurance quotes or the returned insurance quote estimates satisfy the one or more betterment conditions further comprises using the at least one processor to sort the returned insurance quotes or insurance quote estimates in a ranked order.

19. The computer system according to claim 1, wherein the act of comparing the returned insurance quotes or the returned insurance quote estimates using the at least one processor to determine if returned insurance quotes or the returned insurance quote estimates satisfy the one or more betterment conditions further comprises using the at least one processor to evaluate a plurality of insurance policies in combination.

20. The computer system according to claim 1, wherein the act of comparing the returned insurance quotes or the returned insurance quote estimates using the at least one processor to determine if returned insurance quotes or the returned insurance quote estimates satisfy the one or more betterment conditions further comprises using the at least one processor to, in the absence of customer insurance policy data, assess a relative betterment as between the returned insurance quotes or the returned insurance quote estimates.