GLOBAL PRODUCT-SURVEY

• US 20140244237A1
• Filed: 03/26/2013
• Published: 08/28/2014
• Est. Priority Date: 02/28/2013
• Status: Abandoned Application

• Current Assignee: Intuit, Inc.
• Original Assignee: Intuit, Inc.
• Inventors: Srinivasan, Vijayan, Bodagala, Venkata Gopinath, Palaniappan, Rama
• Application Number:
  US13/850,629
• Publication Number:
  US 20140244237A1
• Time in Patent Office: Days
• US Class Current: 704/2
• CPC Class Codes: G06F 40/58 Use of machine translation, e.g. for multi-lingual retrieval, for server-side translation for client devices or for real-time translation
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls

Abstract

During a survey technique, a product survey in an original language is translated into a target language, and any errors in the translation are identified and corrected. Words in the translation that do not translate well or clearly may be reverted back to the original language based on transliteration instructions. This may allow customers to answer the translated product survey in the target language using a user interface (such as a keyboard) based on the original language. After receiving answers from the users to questions in the translated product survey, the answers may be analyzed to determine results of the product survey in the target language. Then, the results may be translated back into the original language. After translation into the original language, the results across multiple target languages can be consolidated and presented.

Claims

1. A computer-implemented method for conducting a product survey, the method comprising:

generating the product survey in an original language;

using the computer, translating the product survey into a target language;

identifying and correcting errors in the translated product survey;

providing the translated product survey to multiple users of the product;

receiving answers from the users to questions in the translated product survey;

analyzing the answers to determine results of the product survey in the target language;

translating the results into the original language; and

presenting the translated results.

2. The method of claim 1, wherein the method further comprises receiving instructions that specify the product survey in the original language, wherein generating the product survey is based on the instructions.

3. The method of claim 1, wherein the method further comprises receiving a selection that specifies the target language, wherein translating the product survey is based on the selection.

4. The method of claim 1, wherein the selection is one of a set of predefined languages.

5. The method of claim 1, wherein translating the product survey and translating the results involve a machine-translation technique.

6. The method of claim 1, wherein the errors are identified based on syntax and lexicography of the original language and the target language.

7. The method of claim 1, wherein identifying the errors involves receiving information identifying the errors.

8. The method of claim 1, wherein analyzing the answers involves aggregating the answers of the users.

9. The method of claim 1, wherein, after identifying and correcting the errors, the method further comprises receiving a transliteration instruction specifying a mapping of symbols in the original language to symbols in the target language.

10. The method of claim 9, wherein the transliteration instruction facilitates the users in providing the answers in the target language using a user interface based on the original language.

11. The method of claim 1, wherein, after translating the results, the method further comprises identifying and correcting errors in the translated results.

12. A computer-program product for use in conjunction with a computer system, the computer-program product comprising a non-transitory computer-readable storage medium and a computer-program mechanism embedded therein to conduct a product survey, the computer-program mechanism including:

instructions for generating the product survey in an original language;

instructions for translating the product survey into a target language;

instructions for identifying and instructions for correcting errors in the translated product survey;

instructions for providing the translated product survey to multiple users of the product;

instructions for receiving answers from the users to questions in the translated product survey;

instructions for analyzing the answers to determine results of the product survey in the target language;

instructions for translating the results into the original language; and

instructions for presenting the translated results.

13. The computer-program product of claim 12, wherein the computer-program mechanism further comprises instructions for receiving instructions that specify the product survey in the original language, wherein generating the product survey is based on the instructions.

14. The computer-program product of claim 12, wherein the computer-program mechanism further comprises instructions for receiving a selection that specifies the target language, wherein translating the product survey is based on the selection.

15. The computer-program product of claim 12, wherein translating the product survey and translating the results involve a machine-translation technique.

16. The computer-program product of claim 12, wherein the errors are identified based on syntax and lexicography of the original language and the target language.

17. The computer-program product of claim 12, wherein identifying the errors involves receiving information identifying the errors.

18. The computer-program product of claim 12, wherein, after the instructions for identifying and correcting the errors, the computer-program mechanism further comprises instructions for receiving a transliteration instruction specifying a mapping of symbols in the original language to symbols in the target language.

19. The computer-program product of claim 18, wherein the transliteration instruction facilitates the users in providing the answers in the target language using a user interface based on the original language.

20. A computer system, comprising:

a processor;

memory; and

a program module, wherein the program module is stored in the memory and configurable to be executed by the processor to conduct a product survey, the program module including;

instructions for generating the product survey in an original language;

instructions for translating the product survey into a target language;

instructions for identifying and instructions for correcting errors in the translated product survey;

instructions for providing the translated product survey to multiple users of the product;

instructions for receiving answers from the users to questions in the translated product survey;

instructions for analyzing the answers to determine results of the product survey in the target language;

instructions for translating the results into the original language; and

instructions for presenting the translated results.