LOCATION-BASED WORKFLOWS AND SERVICES

• US 20140316841A1
• Filed: 02/10/2014
• Published: 10/23/2014
• Est. Priority Date: 04/23/2013
• Status: Abandoned Application

• Current Assignee: Kofax Incorporated
• Original Assignee: Kofax Incorporated
• Inventors: Macciola, Anthony, Amtrup, Jan W., Kilby, Steven, Orcutt, Bruce
• Application Number:
  US14/177,136
• Publication Number:
  US 20140316841A1
• Time in Patent Office: Days
• US Class Current: 705/7.26
• CPC Class Codes: G06F 16/51 Indexing; Data structures therefor; Storage structures
• CPC Class Codes: G06F 16/5866 using information manually generated, e.g. tags, keywords, comments, manually generated location and time information
• CPC Class Codes: G06F 16/93 Document management systems
• CPC Class Codes: G06F 18/2431 Multiple classes
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 8/38 for implementing user interfaces
• CPC Class Codes: G06F 8/70 Software maintenance or management
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 10/0833 Tracking
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G06Q 50/205 Education administration or guidance
• CPC Class Codes: G06V 20/10 Terrestrial scenes scenes under surveillance with static cameras G06V20/52; scenes perceived from the exterior of a vehicle G06V20/56; scenes perceived from the interior of a vehicle G06V20/59
• CPC Class Codes: G06V 2201/10 Recognition assisted with metadata
• CPC Class Codes: H04W 4/02 Services making use of location information

Abstract

A method for leveraging location-based information to influence business workflows includes initiating a workflow, performing at least one operation within the workflow using a processor of a mobile device; receiving location information pertaining to the workflow; and influencing at least a portion of the workflow based on the location information. The workflow is configured to facilitate a business process. In some embodiments, the method includes determining location information corresponding to the mobile device, prompting a user to capture and image of a document, associating the location information with the captured image as location metadata, and storing the location metadata and captured image to a memory of the mobile device. Exemplary systems and computer program products are also described.

Claims

1. A method, comprising

initiating a workflow;

performing at least one operation within the workflow using a processor of a mobile device;

receiving location information pertaining to the workflow; and

influencing at least a portion of the workflow based on the location information,

wherein the workflow is configured to facilitate a business process.

2. The method as recited in claim 1, further comprising:

detecting a location trigger condition; and

determining the location information in response to detecting the location trigger condition.

3. The method as recited in claim 2, further comprising:

prompting a user to capture an image in response to detecting the location trigger condition;

capturing the image via the mobile device;

associating the location information with the captured image; and

storing the location information and the captured image to a memory of the mobile device.

4. The method as recited in claim 1, further comprising requesting the location information.

5. The method as recited in claim 1, wherein the location information is based at least in part on one or more of:

user input, previously determined location information, crowdsourced location information, and location data received from one or more of a cellular tower, a GPS satellite, a compass, an accelerometer, a gyroscope, a router, a modem, and a radio-frequency identification device.

6. The method as recited in claim 1, wherein the location information comprises one or more of discrete location information and continuous location information.

7. The method as recited in claim 1, wherein the location information comprises one or more of:

geographic location information, a network location information, a street address, a set of addresses, proximity information and telemetry information.

8. The method as recited in claim 1, further comprising instantiating, based at least in part on the location information, at least one of:

the workflow, a new operation in the workflow and a second workflow.

9. The method as recited in claim 1, wherein the influencing comprises interfering with at least one operation in the workflow based on the location information.

10. The method as recited in claim 1, wherein the influenced portion of the workflow comprises a claim processing operation.

11. The method as recited in claim 10, wherein the influencing comprises selecting a standard form from among a plurality of candidate forms based at least in part on the location information.

12. The method as recited in claim 11, wherein the standard form corresponds to the location information.

13. The method as recited in claim 11, further comprising populating at least one field of the selected form based at least in part on the location information.

14. The method as recited in claim 1, wherein the influenced portion of the workflow comprises a financial transaction operation, and

wherein the influencing comprises:

determining an intended recipient of a payment from among a plurality of candidate recipients based at least in part on the location information; and

designating the intended recipient as the recipient of a payment corresponding to the financial transaction.

15. The method as recited in claim 1, wherein the influenced portion of the workflow comprises a financial transaction operation, and

wherein the influencing comprises presenting an offer to engage in a financial transaction, the offer being based at least in part on the location information and one or more of:

historical location information;

a financial risk profile;

a financial investment profile;

a financial asset profile; and

a financial obligation profile.

16. The method as recited in claim 1, wherein the influenced portion of the workflow comprises a financial transaction request, and

wherein the influencing comprises routing the financial transaction request based on the location information.

17. The method as recited in claim 1, wherein the influenced portion of the workflow comprises a data management operation, and

wherein the influencing comprises at least one of:

initiating a processing job based at least in part on the location information;

terminating the processing job based at least in part on the location information;

modifying one or more processing parameters for the processing, the modifying being based at least in part on the location information; and

transmitting data to the mobile device based at least in part on the location information.

18. The method as recited in claim 17, wherein modifying the one or more processing parameters comprises at least one of;

altering a priority of the processing job;

designating one or more processing resources to perform the processing job;

modifying a number of the one or more processing resources dedicated to performing the processing job; and

modifying an identity of the one or more processing resources dedicated to performing the processing job.

19. The method as recited in claim 1, wherein the influenced portion of the workflow comprises an opportunistic scheduling operation, and

wherein the influencing comprises:

determining at least a portion of a workflow requires participation from one or more entities among a plurality of eligible entities; and

identifying one or more preferred entities among the plurality of eligible entities based at least in part on the location information.

20. The method as recited in claim 19, further comprising:

determining a mutually convenient meeting time for the preferred entities;

determining a mutually convenient meeting location for the preferred entities based at least in part on the location information; and

generating a meeting request for the preferred entities, the meeting request corresponding to the mutually convenient meeting time and the mutually convenient meeting location.

21. The method as recited in claim 19, further comprising:

determining at least some of the preferred entities are unavailable; and

identifying at least one alternate entity from among the plurality of eligible entities based at least in part on the location information.

22. The method as recited in claim 1, wherein the influenced portion of the workflow comprises a supervisory operation, and

wherein the influencing comprises:

determining at least a portion of a workflow requires authorization from an authorizing entity; and

identifying a preferred authorizing entity from among a plurality of eligible authorizing entities based at least in part on the location information.

23. The method as recited in claim 22, further comprising:

determining the preferred authorized entity is unavailable to authorize the portion of the workflow within a predetermined duration; and

identifying an alternate authorizing entity from among a plurality of eligible authorizing entities based at least in part on the location information.

24. The method as recited in claim 1, wherein the influenced portion of the workflow comprises a data extraction operation, and

wherein the influencing comprises building an extraction model based at least in part on the location information.

25. The method as recited in claim 24, further comprising extracting content from a document relating to the workflow based at least in part on the extraction model.

26. The method as recited in claim 1, wherein the influenced portion of the workflow comprises a classification operation, and

wherein the influencing comprises determining a document belongs to a particular document class among a plurality of document classes based at least in part on the location information.

27. The method as recited in claim 26, wherein the determining comprises applying a weight to a class based at least in part on the location information, the weight being indicative that the document belongs to the particular document class.

28. A system, comprising:

a processor; and

logic in and/or executable by the processor, the logic being configured to cause the processor to;

initiate a workflow;

perform at least one operation within the workflow using a processor of a mobile device;

receive location information pertaining to the workflow; and

influence at least a portion of the workflow based on the location information, wherein the workflow is configured to facilitate a business process.

29. A computer program product, comprising a computer readable storage medium having embodied thereon computer readable program instructions configured to cause a processor to:

initiate a workflow;

perform at least one operation within the workflow using a processor of a mobile device;

receive location information pertaining to the workflow; and

influence at least a portion of the workflow based on the location information, wherein the workflow is configured to facilitate a business process.

30. A method, comprising:

initiating a workflow;

performing at least one operation within the workflow using a processor of a mobile device, the workflow comprising;

detecting a location trigger condition; and

at least partially in response to detecting the location trigger condition;

determining location information corresponding to the mobile device;

prompting a user to capture an image of a document;

capturing the image via the mobile device;

associating the location information with the captured image as location metadata; and

storing the location metadata and the captured image to a memory of the mobile device; and

facilitating a business process relating to the workflow, the facilitating being based on the location metadata.