SYSTEM AND METHOD OF GUIDING A USER IN UTILIZING FUNCTIONS AND FEATURES OF A COMPUTER-BASED DEVICE

• US 20150286486A1
• Filed: 01/09/2015
• Published: 10/08/2015
• Est. Priority Date: 01/16/2014
• Status: Abandoned Application

• Current Assignee: Symmpl, Inc.
• Original Assignee: Symmpl, Inc.
• Inventors: Smith, Jay III, Sims, Anson, Goehner, Nicholas W., Braff, Brian S., Keating, John M.
• Application Number:
  US14/593,261
• Publication Number:
  US 20150286486A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 9/453 Help systems

Abstract

A system/method is provided for guiding a user in utilizing functions of a computer-based device. A memory of the device stores non-user data and/or user data that includes inputs of the user using the computer-based device and/or inputs provided by a helper of the user using a remotely located computer-based device. A processor of the device is configured to operate a software application having instructions for interacting with an operating system or software code using an application programming interface. A display is provided for displaying dialogs for guiding the user. A speaker is provided for outputting audio information helpful to the user. The processor is configured to dynamically determine the dialog and audio information based on the user and non-use data, and modify displayed elements. Requests for inputs to be provided by the user are simplified and presented step-by-step in an intuitive manner.

Claims

1. A computer-based method of guiding a user in operating a computer-based device including a processor, a memory, a display and a speaker, the method comprising:

operating a software application having instructions for interacting with an operating system or software code stored in the memory using an application programming interface;

displaying a screen having a first plurality of elements;

selecting a first script data set from a first plurality of script data sets associated with the screen, the selection being based at least on the number of times the user previously visited the screen;

receiving user data including at least one of an input provided by the user using the computer-based device or an input provided by a helper of the user using another computer-based device used by the helper;

outputting information to the user by performing at least one of displaying a first dialog or generating a first audio message using the speaker, as instructed by the first script data set and based on at least the user data; and

modifying display of at least one of the first plurality of elements of the screen based on the first dialog and as instructed by the first script data set.

2. The method of claim 1, wherein the first script data set defines a plurality of sequential events, each of the plurality of sequential events having a duration field and a state specification for an element identifier corresponding to at least one of the first plurality of elements.

3. The method of claim 2, wherein the first plurality of elements include a first plurality of buttons that are linked to a plurality of activities, respectively, the method further comprising:

receiving non-user data including at least one of a current date, time, or location;

sequentially executing the plurality of sequential events using the processor, wherein the first dialog, the first audio message, and the modification of the display of the at least one of the first plurality of elements are determined by the executed plurality of sequential events and are based on the user data and the non-user data.

4. The method of claim 1, further comprising:

receiving a user selection of one of the first plurality of buttons that is associated with a first activity;

selecting an activity screen associated with the first activity, the activity screen having a second plurality of elements that include a second plurality of buttons;

selecting a second script data set from a second plurality of script data sets associated with the first activity based on at least the number of times the user previously selected the first activity;

displaying a second dialog as instructed by the second script data set and based on the user data; and

generating a second audio message as instructed by the second script data set and based on the user data.

5. The method of claim 4, further comprising the steps of:

receiving a user selection of a button of the activity screen; and

performing a function associated with the selected button.

6. The method of claim 1, further comprising:

establishing a connection with an email server of the user based on the user data;

displaying a second dialog describing buttons that can be used to view, listen to, or send emails;

displaying a third dialog based on contents of emails received from the email server; and

generating audio messages using the speaker based on contents of the emails received from the email server.

7. The method of claim 1, wherein the step of receiving the user data includes receiving data entries of the helper of the user on a website after the helper logs onto the website.

8. The method of claim 1, wherein the computer-based device is a portable electronic device, the display is a touch-screen display screen of the portable electronic device, and the memory includes a local memory of the computer-based device and a remotely located memory.

9. The method of claim 1, further comprising automatically updating the first plurality of script data sets by transmitting script update data from a host server to the computer-based device without re-installing the software application.

10. A computer-based method of assisting a user in operating a computer-based device including a processor, a memory, a display and a speaker, the method comprising:

operating a software application having instructions for interacting with an operating system or software code stored in the memory using an application programming interface;

receiving user data including at least one of an input provided by the user using the computer-based device or an input provided by a helper of the user using another computer-based device used by the helper;

displaying a home screen having a first plurality of elements that include a first plurality of buttons that are linked to a plurality of activities, respectively;

selecting a first script data set from a first plurality of script data sets associated with the home screen, the first script data set having a plurality of events, at least one of the events having a duration field and a state specification for an element identifier corresponding to at least one of the first plurality of elements; and

executing the plurality of events in a sequential order, wherein the executed plurality of events cause display of a dynamic dialog and generation of an audio message from the speaker based on the user data.

11. The computer-based method of claim 10, the step of selecting the first script data set is based at least on the number of times the user previously visited the home screen.

12. The computer-based method of claim 10, further comprising modifying display of the first plurality of elements as instructed by the plurality of events.

13. The computer-based method of claim 10, further comprising:

receiving a user selection of one of the first plurality of buttons that is associated with a first activity;

selecting an activity screen associated with the first activity, the activity screen having a second plurality of elements that include at least one button;

selecting a second script data set from a second plurality of script data sets associated with the first activity based on at least the number of times the user previously selected the first activity;

receiving non-user data including at least one of a current date, time, or location;

displaying a second dialog as instructed by the second script data set and based on the user data and the non-user data; and

generating a second audio message as instructed by the second script data set and based on the user data and the non-user data.

14. The computer-based method of claim 13, wherein the second script data set has a second plurality of sequential events, at least one of the second plurality of sequential events having a pop-up logic for displaying a pop-up window having a user-input field.

15. A computer-based user assistance system for assisting a user of a computer-based device, comprising:

a memory for storing user data including at least one of an input provided by the user received using the computer-based device or an input provided by a helper of the user using another computer-based device;

a processor connected to the memory and configured to operate a software application having instructions for interacting with an operating system or software code stored in the memory using an application programming interface;

a display configured to display a home screen having a first plurality of elements that include a first plurality of buttons that are linked to a plurality of activities, respectively; and

a speaker for generating audio messages to the user,

wherein the processor is configured to perform the following steps;

selecting a first script data set from a first plurality of script data sets associated with the home screen, the first script data set having a plurality of sequential events, each of the plurality of sequential events having a duration field for specifying a duration of a corresponding event and a state specification for an element identifier corresponding to an element for modifying display of the element, and

sequentially executing the plurality of sequential events, wherein the executed plurality of sequential events cause at least one of display of a dynamic dialog on the display or generation of an audio message based on the user data.

16. The computer-based user assistance system of claim 15, wherein the processor is further configured to perform the following steps:

receiving a user selection of one of a second plurality of buttons associated with a first activity,

selecting an activity screen associated with the first activity, the activity screen having a second plurality of elements that include at least one button,

selecting a second script data set from a second plurality of script data sets associated with the first activity based on at least the number of times the user previously selected the first activity,

receiving non-user data including at least one of a current date, time, or location;

displaying a second dialog as instructed by the second script data set and based on the user data and non-user data, and

generating a second audio message as instructed by the second script data set and based on the user data and non-user data.

17. The computer-based user assistance system of claim 16, wherein the second script data set has a second plurality of sequential events, at least one of the second plurality of sequential events having a pop-up logic for displaying a pop-up window having a user-input field

18. The computer-based user assistance system of claim 15, wherein the plurality of activities include an email activity for establishing a connection with an email server of the user based on the user data, and for displaying dialogs and generating audio messages based on contents of one or more received emails.

19. The computer-based user assistance system of claim 15, further comprising a wireless communication unit including an antenna for establishing data communication with a remotely located computer-based device, wherein the memory includes a local memory of the computer-based device and a remotely located memory that can be accessed via the wireless communication unit.

20. The computer-based user assistance system of claim 15, wherein the plurality of activities include a photos and videos activity for viewing, saving, or editing photos or videos previously stored in the memory or received via email.