FEEDBACK COLLECTING SYSTEM

• US 20160098766A1
• Filed: 10/02/2014
• Published: 04/07/2016
• Est. Priority Date: 10/02/2014
• Status: Abandoned Application

• Current Assignee: Maqsood Alam, Muzammil Alam
• Original Assignee: Maqsood Alam, Muzammil Alam
• Inventors: Alam, Maqsood, Alam, Muzammil
• Application Number:
  US14/504,443
• Publication Number:
  US 20160098766A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products

Abstract

Exemplary embodiment of the present disclosure is directed towards a system for collecting feedback. The system includes a data collecting unit comprising an image capturing unit and acoustic transducer for collecting gesture, audio and video of the user respectively. The collected data is recognized and analyzed by the gesture recognition unit and audio/video recognition unit for providing feedback to the retailers. The system also includes a navigation unit to navigate the user based on the collected data to rate the respective retailer through a rating unit. Further the data of the users, predetermined actions to be performed for the provided gestures, audio and video and details of the one or more retailers are stored in a server.

Claims

1. A system for collecting feedback, the system comprising:

a data collecting unit displaying a user interface of one or more retailers configured to collect a gesture;

audio; and

video provided by the one or more users to receive feedback from the each individual user, whereby the data collecting unit comprising;

a data capturing unit configured to capture at least one of image; and

video of one or more users; and

gesture provided by the one or more users to collect the feedback, whereby the at least one of image; and

video captured by the one or more users stored in a data repository unit for analyzing the further visit of the one or more users to collect the feedback;

an acoustic transducer configured to collect an audio provided by the one or more users for providing feedback to the one or more retailers;

a gesture recognition unit recognizes a gesture collected by the data collecting unit and analyzes the captured gesture to perform a respective predetermined action;

an audio and video recognition unit recognizes an audio; and

video collected by the data collecting unit and analyzes the collected audio; and

video to provide rating for the respective retailer;

a navigation unit configured to navigate the each individual user based on the gestures; and

audio collected from the one or more users for providing feedback for the one or more retailers;

a rating unit configured to rate the one or more retailers selected by the one or more users based on the gestures;

audio; and

video received from each individual user; and

a server configured to store the data of the one or more users;

predetermined actions to be performed for the provided gestures; and

audio; and

video; and

details of the one or more retailers.

2. The system of claim 1, wherein time stamp of the captured image;

and video to be recorded; and

uploaded in the data repository unit to analyze the assessment of each individual user.

3. The system of claim 1, wherein age;

and gender of the one or more users also collected and stored in the data repository unit for identifying the access of the respective user.

4. The system of claim 1, wherein the feedback provided by each individual user through gestures;

and audio; and

video stored in the data repository unit.

5. The system of claim 1, wherein the one or more retailers provided with a unique identification for analyzing the assessment of each individual user with the specific retailer.

6. The system of claim 1, wherein an alert unit configured to transmit alerts to the one or more retailers related to the feedback provided by each individual user.

7. The system of claim 1, wherein a reporting unit provides a report to the analysis of the rating provided for the specific retailer.

8. The system of claim 1, wherein the gesture;

and audio collected from the one or more users configured to activate the user interface of the one or more retailers for providing feedback.

9. The system of claim 1, wherein the one or more retailers configured to receive a real time analytics for the feedback collected from each individual user along with the time;

store ID; and

gender.

10. The system of claim 1, wherein the one or more retailers receive alerts through a short message service;

and electronic mail based on the predetermined threshold level set by the one or more retailers.

11. The system of claim 1, wherein the one or more retailers receive integration points related to customer relationship;

and staff attendance.

12. A method comprising:

collecting a gesture;

an audio; and

video provided by the one or more users by a data collecting unit integrated with a user interface of one or more retailers to receive data from the one or more users, whereby the data collecting unit comprising

capturing an image; and

video of one or more users; and

a gesture provided by the one or more users by a data capturing unit to collect the feedback, whereby the image; and

video captured of the one or more users stored in a data repository unit for analyzing the further visit of the one or more users for collecting the feedback;

collecting an audio provided by the one or more users by an acoustic transducer for providing feedback to the one or more retailers;

recognizing a gesture collected by the data collecting unit by a gesture recognition unit; and

analyzing the collected gesture to perform a respective predetermined action;

recognizing an audio; and

video collected by the data collecting unit by an audio; and

video recognition unit; and

analyzing the collected audio; and

video to provide rating for the respective retailer;

navigating the one or more users based on the gestures; and

audio collected from the one or more users by a navigation unit for providing feedback for the one or more retailers;

rating the one or more retailers selected by the one or more users based on the gestures; and

audio; and

video received from a specified user by a rating unit; and

storing the data corresponding to the one or more users;

predetermined actions to be performed for the provided gestures; and

audio; and

video; and

details to the one or more retailers in a server.