RESTAURANT RESERVATION AND TABLE MANAGEMENT SYSTEM AND METHOD

• US 20170220957A1
• Filed: 02/01/2016
• Published: 08/03/2017
• Est. Priority Date: 02/01/2016
• Status: Abandoned Application

• Current Assignee: FLO, LLC
• Original Assignee: FLO, LLC
• Inventors: Lee, Albert C., Blatstein, Eric J.
• Application Number:
  US15/012,031
• Publication Number:
  US 20170220957A1
• Time in Patent Office: Days
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events

Abstract

A method for optimizing seating capacity at a business establishment using a data processing system. Patrons of the establishment can request reservations using a computing device. Once the request has been made, the system determines whether one or more floor plan configurations have an available table capable of satisfying the request and reservation requirements. If the request can be satisfied, the reservation is confirmed and the table is assigned within the selected floor plan configuration and recorded within the reservation requirements. Walk-in patrons may also request a table. The system will produce floor plan configurations having an available table to accommodate the request in accordance with reservation requirements and business information. Business information includes data received from table activity, kitchen activity, and server activity, as well as patron requirements. The system can also predict a patron'"'"'s wait time based on floor plan configuration and business information.

Claims

1. A method for managing reservations and seating capacity at a business establishment, comprising:

receiving, at a data processing system, a request from a patron to reserve a table, wherein the request includes a party size on a requested date at a requested time;

retrieving, at a data processing system, business information and reservation requirements for the requested date and requested time, wherein the business information includes a plurality of floor plan configuration records from a database associated with the business establishment, the floor plan configuration records having a plurality of tables, each table being listed as available or unavailable;

identifying, at the data processing system, at least one of the plurality of floor plan configuration records having at least one table being listed as available and capable of accommodating the request and satisfying the reservation requirements; and

one of approving or declining the request, at the data processing system, wherein;

the request is approved when the business establishment has at least one available table within at least one floor plan configuration record to satisfy the request and the reservation requirements; and

the request is declined when the business establishment has insufficient available tables within at least one floor plan configuration record to satisfy the request and the reservation requirements.

2. The method of claim 1 wherein approving the request further comprising:

selecting, at the data processing system, an available table within the associated floor plan configuration record; and

assigning, at the data processing system, the selected table to the approved request within the associated floor plan configuration record.

3. The method of claim 2 further comprising:

updating, at the data processing system, the floor plan configuration record by listing the selected table as unavailable; and

updating, at the data processing system, the reservation requirements to include a reservation record for the approved request.

4. The method of claim 3 further comprising:

receiving, at the data processing system, reservation information from a patron via a tablet, the reservation information includes a request to check-in for an existing reservation and a tablet physical location;

determining, at the data processing system, the estimated arrival time of the patron based on the proximity of the tablet location to the business establishment; and

updating, at the data processing system, the reservation record in accordance with the estimated arrival time.

5. The method of claim 3 further comprising:

retrieving, at a data processing system, the reservation record of a patron associated with the reservation requirements;

calculating, at the data processing system, an expected wait time in accordance with the floor plan configuration record and reservation requirements; and

notifying the patron of the expected wait time.

6. The method of claim 1 wherein identifying at least one of the plurality of floor plan configuration records further comprising:

defining, at the data processing system, a set of requirements for a floor plan configuration record;

producing, at the data processing system, all possible floor plan configuration records which satisfy the set of requirements, wherein each possible floor plan configuration record having at least one available table; and

identifying, at the data processing system, a floor plan configuration record which optimizes seating capacity in accordance with the request and the reservation records.

7. The method of claim 6 wherein the set of requirements includes a blocked table list.

8. The method of claim 1 wherein identifying at least one of the plurality of floor plan configuration records further comprising:

retrieving, at the data processing system, a patron record from a database associated with the business establishment, the patron record having a plurality of patron preferences; and

identifying, at the data processing system, at least one of the plurality of tables being listed as available and satisfying the reservation requirements and at least one of the plurality of patron preferences.

9. The method of claim 8 wherein the plurality of patron requirements includes at least one of preferred table location, preferred table type, or preferred server.

10. The method of claim 1 wherein the business information further includes a plurality of databases associated with the business establishment, each database having a plurality of records, each of the plurality of records including a list of data fields for storing real-time business information.

11. The method of claim 10 wherein the plurality of databases includes at least one of table activity, kitchen activity, and server activity.

12. The method of claim 11 further comprising:

monitoring, at the data processing system, a plurality of data fields associated with records from the table activity database, kitchen activity database, and server activity database;

receiving, at the data processing system, a request from a walk-in patron for a table, wherein the request includes a party size;

optimizing, at the data processing system, seating capacity by reconfiguring the plurality of tables within the floor plan configuration record to accommodate the walk-in request and satisfy the reservation requirements in accordance with real-time business information being monitored within the table activity database, kitchen activity database, and server activity database; and

identifying, at the data processing system, at least one available table within the reconfigured floor plan configuration record which satisfies the request and reservation requirements.

13. The method of claim 12 further comprising:

one of available, unavailable, or not yet available table for accommodating the walk-in request, at the data processing system, wherein;

the table is available and the patron is seated;

the table is not available and the patron is turned away; and

the table is not yet available and the patron is provided with an expected wait time.

14. The method of claim 13 further comprising:

calculating, at the data processing system, the expected wait time in accordance with the floor plan configuration record, reservation requirements, and data fields monitored within the table activity database, kitchen activity database, and server activity database; and

notifying the patron of the expected wait time.

15. The method of claim 14 wherein during the expected wait time, recalculating, at least once, at the data processing system, the remaining expected wait time.

16. The method of claim 1 wherein the patron submits a reservation request via a digital computing device.

17. The method of claim 1 wherein the data processing system comprises a server.

18. An article of manufacture including non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a processor of a data processing system, cause the data processing system to perform operations comprising:

receiving, at a data processing system, a request from a patron to reserve a table, wherein the request includes a party size on a requested date at a requested time;

retrieving, at a data processing system, business information and reservation requirements for the requested date and requested time, wherein the business information includes a plurality of floor plan configuration records from a database associated with the business establishment, the floor plan configuration records having a plurality of tables, each table being listed as available or unavailable;

identifying, at the data processing system, at least one of the plurality of floor plan configuration records having at least one table being listed as available and capable of accommodating the request and satisfying the reservation requirements; and

one of approving or declining the request, at the data processing system, wherein;

the request is approved when the business establishment has at least one available table within at least one floor plan configuration record to satisfy the request and the reservation requirements; and

the request is declined when the business establishment has insufficient available tables within at least one floor plan configuration record to satisfy the request and the reservation requirements.