AUTOMATED PATRON IDENTIFICATION AND COMMUNICATION MANAGEMENT

• US 20170278201A1
• Filed: 07/27/2016
• Published: 09/28/2017
• Est. Priority Date: 03/25/2016
• Status: Active Grant

• Current Assignee: RockSpoon, Inc.
• Original Assignee: RockSpoon, Inc.
• Inventors: Mimassi, Nagib Georges
• Granted Patent: US 10,664,933 B2
• Time in Patent Office: Days
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

A system and method for automated patron identification and communication management, comprising a patron management server that receives location and ID information from a plurality of client devices via a network, directs a display manager, and retrieves patron information from a patron profile data store; a display manager that presents patron information for viewing; and a patron profile data store that stores and provides patron information.

Claims

1. A system for automated patron identification and communication management, comprising:

a patron management server comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device and configured to receive data via a network from a plurality of client devices, the data comprising at least geolocation information and a device identifier, and configured to retrieve patron information from a patron profile data store based at least in part on the device identifier, and configured to direct the operation of a display manager;

a display manager comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device and configured to present at least a portion of the patron information to a human user for review, the presentation being based at least in part on direction from the patron management server; and

a patron profile data store comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device and configured to store and provide patron information to other system components.

2. The system of claim 1, wherein the device identifier comprises a hardware MAC address.

3. The system of claim 1, wherein the device identifier comprises a device network address.

4. The system of claim 1, wherein the device identifier comprises a text-based identifier.

5. The system of claim 4, wherein the text-based identifier comprises a username representing a particular user account within a particular software application.

6. The system of claim 1, wherein the display manager is further configured to receive interaction from a human user, and is further configured to direct the operation of a connected hardware display device based at least in part on the interaction.

7. A method for automatic patron identification, comprising the steps of:

receiving, at a patron management server comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device and configured to receive data via a network from a plurality of client devices, the data comprising at least geolocation information and a device identifier, and configured to retrieve patron information from a patron profile data store based at least in part on the device identifier, and configured to direct the operation of a display manager, geolocation information and device identifiers from a plurality of patron devices via a network;

retrieving, using a patron profile data store comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device and configured to store and provide patron information to other system components, a plurality of patron information based at least in part on a received device identifier;

providing at least a portion of the patron information to the patron management server;

directing the operation of a display manager based at least in part on the patron information; and

presenting, via a display manager comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device and configured to display information on a connected hardware display device based at least in part on direction from the patron management server, at least a portion of the patron information to a human user for review.