SYSTEMS AND METHODS FOR SERVICE OPERATION MAPPING

• US 20170308865A1
• Filed: 04/21/2016
• Published: 10/26/2017
• Est. Priority Date: 04/21/2016
• Status: Active Grant

• Current Assignee: CDK Global Incorporated
• Original Assignee: CDK Global Incorporated
• Inventors: Kelley, Stephen
• Granted Patent: US 10,867,285 B2
• Time in Patent Office: Days
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 10/1097 Task assignment
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07C 5/0808 Diagnosing performance data testing of vehicles G01M17/00; testing of electrical installation on vehicles G01R31/005

Abstract

A service appointment can be mapped to an automobile. Mapping a service appointment to an automobile can include receiving the diagnostic trouble code (DTC) from the automobile, interpreting, via a computing device, a service operation that resolves the DTC, and updating, via the computing device, the plurality of attributes of the plurality of service centers. Mapping the service appointment to an automobile can also include mapping, via the computing device, the service operation to a selected service center from the plurality of service centers based on the plurality of attributes of the selected service center and scheduling an appointment with the service center.

Claims

1. A system to schedule a service appointment, comprising:

one or more processors;

electronic memory accessible by the one or more processors, the electronic memory to store a diagnostic trouble code (DTC) of the automobile, a plurality of attributes of a plurality of service centers, and a scheduling application;

a network interface to enable communication with the automobile;

a scheduling application configured to, by the one or more processors;

receive, via the network interface, the DTC from the automobile;

interpret, via a computing device, a service operation that resolves the DTC;

update, via the computing device, the plurality of attributes of the plurality of service centers;

map, via the computing device, the service operation to a selected service center from the plurality of service centers based on the plurality of attributes of the selected service center; and

schedule an appointment with the service center.

2. The system of claim 1, wherein the plurality of attributes of the plurality of service centers describe an ability of a respective service center from the plurality of service centers to perform the service operation.

3. The system of claim 1, wherein the plurality of attributes of the plurality of service centers include whether each of the plurality of service centers have a mechanic that is qualified to perform the service operation.

4. The system of claim 3, wherein the plurality of attributes of the plurality of service centers include a next availability of the mechanic that is qualified to perform the service operation.

5. The system of claim 1, wherein the plurality of attributes of the plurality of service centers include whether each of the plurality of service center'"'"'s inventory includes a part required to perform the service operation.

6. The system of claim 5, wherein the plurality of attributes of the plurality of service centers include a date of an expected arrival of the part required to perform the service operation based on a determination that a particular service center'"'"'s inventory does not include the part.

7. The system of claim 1, wherein the plurality of attributes of the plurality of service centers include a next availability of a service bay for each of the plurality of service centers.

8. A method for scheduling a service appointment, comprising:

receiving, via a network interface, a diagnostic trouble code (DTC) from the automobile;

interpreting, via a computing device, a service operation that resolves the DTC;

accessing, via the computing device, a plurality of operation attributes of the service operation;

updating, via the computing device, the plurality of center attributes of the plurality of service centers;

mapping, via the computing device, the plurality of operation attributes to at least a subset of the plurality of service center attributes;

identifying a service center from the plurality of service centers that correspond to at least the subset of the plurality of service centers; and

scheduling an appointment with the service center.

9. The method of claim 8, wherein the plurality of operation attributes define requirements to perform the service operation.

10. The method of claim 9, wherein the plurality of operation attributes include a skill needed to perform the service operation.

11. The method of claim 10, wherein the skill needed to perform the service operation includes an accreditation to perform the service operation.

12. The method of claim 10, wherein the skill needed to perform the service operation includes the skill needed to perform the service operation on the automobile make and model.

13. The method of claim 8, wherein the plurality of operation attributes include a duration of time to perform the service operation.

14. The method of claim 8, wherein the plurality of operation attributes include parts needed to perform the service operation.

15. The method of claim 8, wherein the plurality of operation attributes include whether a service bay is required to perform the service operation.

16. A computer-readable storage medium having stored thereon instructions that, when implemented by a computing device, cause the computing device to perform operations for scheduling a service appointment, the operations comprising:

receiving, at a dealership via a network interface, a diagnostic trouble code (DTC) from the automobile;

interpreting, via the computing device, a service operation that resolves the DTC;

accessing a plurality of operation attributes of the service operation;

mapping the plurality of operation attributes to a plurality of dealership attributes of the dealership;

identifying at least a service bay, a mechanic, and a time slot that correspond to the plurality of dealership attributes; and

scheduling an appointment for the automobile to perform the service operation.

17. The computer-readable storage medium of claim 16, wherein the time slot identifies an unscheduled time for the mechanic.

18. The computer-readable storage medium of claim 16, wherein the time slot identifies an unscheduled time for the service bay.

19. The computer-readable storage medium of claim 16, further comprising identifying a part that correspond to the plurality of dealership attributes.

20. The computer-readable storage medium of claim 19, wherein scheduling an appointment for the automobile to perform the service operation includes scheduling the service bay, the mechanic, the part based on the mapping for the time slot.