METHOD AND APPARATUS FOR PROVIDING FEEDBACK

• US 20190096397A1
• Filed: 09/22/2017
• Published: 03/28/2019
• Est. Priority Date: 09/22/2017
• Status: Abandoned Application

• Current Assignee: GM Global Technology Operations LLC (General Motors Company)
• Original Assignee: GM Global Technology Operations LLC (General Motors Company)
• Inventors: Abdelmoula, Ramzi, Donald, Paul A., Marshall, Shaun S.
• Application Number:
  US15/712,731
• Publication Number:
  US 20190096397A1
• Time in Patent Office: Days
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A method and apparatus for providing occupant feedback are provided. The method includes detecting a trigger word uttered by the occupant, in response to detecting the trigger word, recording speech of the occupant corresponding to an issue and capturing context data corresponding to the issue, transmitting the speech and the context data to be analyzed to address the issue corresponding to the speech and the context data, and receiving information to address the issue and reproducing the information.

Claims

1. A method for providing occupant feedback, the method comprising:

detecting a trigger word uttered by an occupant;

in response to detecting the trigger word, recording speech of the occupant corresponding to an issue and capturing context data corresponding to the issue;

transmitting the speech and the context data to be analyzed to address the issue corresponding to the speech and the context data; and

receiving information including a software update to address the issue raised by the occupant of the vehicle and updating software of the vehicle component with the software update.

2. The method of claim 1, wherein the capturing context data comprises analyzing the speech of the occupant to recognize keywords in the speech and storing vehicle data corresponding to the keywords as the context data.

3. The method of claim 2, wherein the capturing the context data further comprises analyzing the speech of the occupant to recognize a sentiment or mood of the occupant and storing the sentiment of the occupant as the context data.

4. The method of claim 1, wherein the trigger word consists of one word, a two word phrase, or three word phrase uttered by the occupant.

5. The method of claim 1, wherein the transmitting the speech comprises transmitting recognized text corresponding to the speech of the occupant.

6. The method of claim 1, further comprising at least one from among displaying the information on a display in a vehicle and reproducing audio of the information on a speaker in a vehicle.

8. A non-transitory computer readable medium comprising computer executable instructions executable by a processor to perform the method of claim 1.

7. (canceled)

9. A method for providing occupant feedback, the method comprising:

receiving speech data and context data corresponding to an issue verbalized by an occupant of a vehicle;

detecting keywords in the speech data and classifying the speech data;

analyzing the context data, the keywords, and the classification of the speech data to generate information; and

transmitting the information including a software update to the vehicle to address the issue raised by the occupant of the vehicle by updating software of the vehicle component with the software update.

10. The method of claim 9, wherein the context data comprises vehicle data corresponding to the keywords as the context data.

11. The method of claim 9, wherein the receiving speech data comprises receiving text recognized from occupant'"'"'s speech or receiving an audio file with occupant'"'"'s speech.

12. The method of claim 9, wherein the information further comprises at least one from among displayable troubleshooting information corresponding to the keywords and context data and audio troubleshooting information corresponding to the keywords and the context data.

13. A non-transitory computer readable medium comprising computer executable instructions executable by a processor to perform the method of claim 9.

14. A system that provides occupant feedback, the system comprising:

at least one memory comprising computer executable instructions; and

at least one processor configured to read and execute the computer executable instructions, the computer executable instructions causing the at least one processor to;

detect a trigger word uttered by an occupant;

in response to detecting the trigger word, record speech of the occupant corresponding to an issue and capturing context data corresponding to the issue;

transmit the speech and the context data to be analyzed to address the issue corresponding to the speech and the context data; and

receive information including a software update to address the issue raised by the occupant of the vehicle and updating software of the vehicle component with the software updater.

15. The apparatus of claim 14, wherein the computer executable instructions cause the at least one processor to detect keywords in the speech and classify the speech.

16. The apparatus of claim 15, wherein the computer executable instructions cause the at least one processor to analyze the context data, the keywords, and the classification of the speech to generate the information.

17. The apparatus of claim 14, wherein the context data comprises vehicle data corresponding to the keywords as the context data.

18. The apparatus of claim 14, wherein the information further comprises at least one from among displayable troubleshooting information corresponding to the keywords and context data and audio troubleshooting information corresponding to the keywords and the context data.

19. The apparatus of claim 14, wherein the computer executable instructions further cause the at least one processor to capture the context data by analyzing the speech of the occupant to recognize keywords in the speech and storing vehicle data corresponding to the keywords as the context data.

20. The apparatus of claim 19, wherein the computer executable instructions further cause the at least one processor to capture the context data by analyzing the speech of the occupant to recognize a sentiment of the occupant and storing the sentiment of the occupant as the context data.