System and method for managing questions and answers using subject lists styles

  • US 7,366,709 B2
  • Filed: 03/31/2005
  • Issued: 04/29/2008
  • Est. Priority Date: 04/02/2004
  • Status: Active Grant
First Claim
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1. A method of categorizing inquiries from a member of an organization by creating a subject list style in a match and route system, comprising the steps of:

  • receiving, from a first member of the organization, inquiry types reflecting information needs of members of the organization;

    creating a catalog of inquiry types classified by one or more underlying criteria;

    assigning values corresponding to an inquiry type for at least two different inquiry types in the catalog;

    pre-selecting, prior to receiving an inquiry from a second member of the organization, a quantity of inquiry criteria and values in accordance with a predetermined context;

    presenting to the second member at least a portion of the pre-selected inquiry criteria and values in an interactive manner, wherein the second member is presented those inquiry criteria received from the first member and their assigned corresponding values and the second member is restricted from modifying or editing the pre-selected criteria set by the first member;

    organizing the inquiry criteria and values into one or more groups;

    defining, prior to receiving the second member'"'"'s inquiry, a first interrelationship between the inquiry criteria and the values, within each group, as being one of an independent, a hierarchical and a combination of independent/hierarchical;

    designating a parameter that indicates a source from which inquiry criteria values are retrieved; and

    wherein the presenting step presents the inquiry criteria and the values in an interactive problem definition page that includes the first interrelationship.

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