System for organizing knowledge data and communication with users having affinity to knowledge data

• US 7,698,255 B2
• Filed: 01/14/2003
• Issued: 04/13/2010
• Est. Priority Date: 01/14/2002
• Status: Expired due to Fees

• Current Assignee: Beijing Zitiao Network Technology Company Limited (ByteDance Ltd.)
• Original Assignee: International Business Machines Corporation
• Inventors: Schirmer, Andrew L., Newbold, David L., Kraenzel, Carl J., Goodwin, James P.
• Primary Examiner(s): Mofiz; Apu M
• Assistant Examiner(s): Pyo; Monica M
• Application Number:
  US10/341,583
• Publication Number:
  US 20030154196A1
• Time in Patent Office: 2,646 Days
• Field of Search: 707/9, 707/3, 707/10, 705/14, 706/45
• US Class Current: 707/707
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/285 Clustering or classification
• CPC Class Codes: G06F 16/313 Selection or weighting of terms for indexing
• CPC Class Codes: G06F 16/93 Document management systems
• CPC Class Codes: G06N 5/00 Computing arrangements using knowledge-based models
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: Y10S 707/99936 Pattern matching access
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing

Abstract

A system, method, and processor readable medium for processing data in a knowledge management system gathers information content and transmits a work request for the information content gathered. The information content may be registered with a K-map and assigned a unique document identifier. A work queue processes the work requests. The processed information may then be transmitted to another work queue for further processing. Further processing may include categorization, full-text indexing, metrics extraction or other process. Control messages may be transmitted to one or more users providing a status of the work request. The information may be analyzed and further indexed. A progress statistics report may be generated for each of the processes performed on the document. The progress statistics may be provided in a record. A shared access to a central data structure representing the metrics history and taxonomy may be provided for all work queues via a CORBA service.

Claims

1. A method for organizing knowledge data comprising:

enabling a user to specify a subset of knowledge data, wherein the knowledge data is organized according to one or more topical categories, the knowledge data comprising (i) user profiles that include information about one or more individuals, and (ii) documents that include information content created, edited, and/or accessed by the individuals, and wherein the information about the individuals included in the user profiles includes affinities of the individuals to documents and affinities of the individuals to the topical categories;

providing a place associated with the subset of the knowledge data, said place including at least one portal having a search window for searching the subset of the knowledge data, a list for displaying indicia associated with individuals having user profiles that include an affinity to the subset of knowledge data, and communication means to initiate communication with these individuals;

enabling the user to initiate a search of the subset of the knowledge data using the search window;

performing the search of the knowledge data initiated by the user, wherein performing the search comprises (i) identifying one or more of the documents that include information content related to the search and (ii) identifying one or more of the user profiles that include affinities to the identified documents;

displaying indicia associated with the individuals that correspond to the user profiles that include affinities to the identified documents;

enabling selection of one or more of the displayed indicia; and

initiating communication with the individual or individuals associated with the selected indicia.

4. The method of claim 1, wherein enabling the user to specify the subset of knowledge data comprises enabling the user to select one or more data repositories from a plurality of data repositories, the plurality of data repositories comprising data repositories of more than one repository type.

5. The method of claim 4, wherein the more than one repository type comprises two or more of a repository type provided by Lotus Notes, a repository type provided by Lotus QuickPlace, a repository type provided by Domino.Doc, an electronic mail type, or a web file system type.

6. The method of claim 1, further comprising displaying indicia associated with the identified documents.

7. The method of claim 6, further comprising retrieving the identified document or documents associated with the selected indicia.

8. The method of claim 1, wherein enabling the user to specify the subset of knowledge data comprises enabling the user to select one or more of the topical categories, and the specified subset of knowledge data comprises documents that have been assigned, based on the information content that they include, to the selected one or more topical categories.

2. A system for organizing knowledge data comprising:

a place module that enables a user to specify a subset of knowledge data, wherein the knowledge data is organized according to one or more topical categories, the knowledge data comprising (i) user profiles that include information about one or more individuals, and (ii) documents that include information content created, edited, and/or accessed by the individuals, and wherein the information about the individuals included in the user profiles includes affinities of the individuals to documents and affinities of the individuals to the topical categories;

a place, said place associated with the subset of the knowledge data, and said place including at least one portal having a search window for searching the subset of the knowledge data, a list for displaying indicia associated with individuals having user profile that include an affinity to the subset of the knowledge data, and communication means to initiate communication with these individuals;

a search module that enables the user to initiate a search of the subset of the knowledge data using the search window and performs the search initiated by the user, and wherein performing the search comprises (i) identifying one or more of the documents that include information content related to the search and (ii) identifying one or more of the user profiles that include affinities to the identified documents;

a display module that disp1ays indicia associated with the individuals that correspond to the user profiles that include affinities to the identified documents;

a selection module that enables selection of one or more of the displayed indicia; and

a communication module that enables initiation of communication with the individual or individuals associated with the selected indicia.

9. The system of claim 2, further comprising a plurality of data repositories that store the knowledge data, the plurality of data repositories comprising data repositories of more than one repository type, wherein the place module enables the user to specify the subset of knowledge data by enabling the user to select a data repository from a plurality of data repositories, and wherein the specified subset of knowledge data is stored in the selected data repository.

10. The system of claim 9, wherein the more than one repository type comprises two or more of a repository type provided by Lotus Notes, a repository type provided by Lotus QuickPlace, a repository type provided by Domino.Doc, an electronic mail type, or a web file system type.

11. The system of claim 2, wherein the display module displays indicia associated with the identified documents.

12. The system of claim 11, further comprising a retrieving module that retrieves the identified document or documents associated with the selected indicia.

13. The system of claim 2, further comprising a taxonomy engine that assigns the documents to the topical categories based on the information content included in the documents, wherein the place module enables the user to specify the subset of knowledge data by enabling the user to select one or more of the topical categories, and the specified subset of knowledge data comprises the documents assigned to the selected one or more categories.

3. A system for organizing knowledge data comprising:

means for enabling a user to specify a subset of knowledge data, wherein the knowledge data is organized according to one or more topical categories, the knowledge data comprising (i) user profiles that include information about one or more individuals, and (ii) documents that include information content created, edited, and/or accessed by the individuals, and wherein the information about the individuals included in the user profiles includes affinities of the individuals to documents and affinities of the individuals to the topical categories;

a place, said place associated with the subset of knowledge data, and said place including at least one portal having a search window for searching the subset of the knowledge data, a list for displaying indicia associated with individuals having user profiles that include an affinity to the subset of the knowledge data, and communication means to initiate communication with these individuals;

a search means for enabling the user to initiate a search of the subset of the knowledge data using the search window and performs the search initiated by the user, and wherein performing the search comprises (i) identifying one or more of the documents that include information content related to the search and (ii) identifying one or more of the user profiles that include affinities to the identified documents;

display means that displays indicia associated with the individuals that correspond to the user profiles that include affinities to the identified documents;

a selection means for enabling selection of one or more of the displayed indicia; and

a communication means for enabling initiation of communication with the individual or individuals associated with selected indicia.

14. The system of claim 3, further comprising a plurality of data repositories that store the knowledge data, the plurality of data repositories comprising data repositories of more than one repository type, wherein enabling the user to specify the subset of knowledge data comprises enabling the user to select one or more data repositories from a plurality of data repositories, and wherein the specified subset of knowledge data is stored in the selected one or more data repositories.

15. The system of claim 14, wherein the more than one repository type comprises two or more of a repository type provided by Lotus Notes, a repository type provided by Lotus QuickPlace, a repository type provided by Domino.Doc type, an electronic mail type, or a web file system type.

16. The system of claim 3, wherein the display means displays indicia associated with the identified documents.

17. The system of claim 16, further comprising retrieving means for retrieving the identified document or documents associated with the selected indicia.

18. The system of claim 3, wherein the documents are assigned to the topical categories based on the information content included in the content, wherein enabling the user to specify the subset of knowledge data comprises enabling the user to select one or more of the topical categories, and wherein the specified subset of knowledge data comprises the documents assigned to the selected one or more topical categories.