Generating customer-specific vehicle proposals for vehicle service customers

• US 8,355,950 B2
• Filed: 01/20/2012
• Issued: 01/15/2013
• Est. Priority Date: 02/25/2009
• Status: Active Grant

• Current Assignee: The Reynolds and Reynolds Company
• Original Assignee: HCD Software, LLC (Reynolds & Reynolds Company)
• Inventors: Colson, Charles Richard, Dulac, Rafael A.
• Primary Examiner(s): Weiss, John
• Assistant Examiner(s): CAO, VINCENT M
• Application Number:
  US13/355,412
• Publication Number:
  US 20120116890A1
• Time in Patent Office: 361 Days
• Field of Search: 705/14
• US Class Current: 705/14.67
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0271 Personalized advertisement

Abstract

Methods, systems and computer program products for generating customer-specific vehicle proposals based on ongoing vehicle finance pay-off information received from a third party entity. The embodiments of the invention herein disclosed provide for efficient identification of potential customers based on their current vehicle and the ongoing financial obligation related to the current vehicle. A replacement vehicle is identified and a vehicle proposal, such as a sales or lease proposal, is generated for one or more of the identified potential customers.

Claims

1. A method for a vehicle dealer to determine which potential customers of a vehicle to contact, the method comprising:

determining a customer whose customer vehicle is either scheduled for vehicle service or that is at the vehicle dealer for vehicle service;

determining one or more first vehicles that are existing and currently available to the vehicle dealer that the vehicle dealer can offer to the customer;

identifying, using a computing device, one of the first vehicles that is a similar make and model to the customer vehicle;

determining, using a computing device, an estimated trade-in value for the customer vehicle based on service information associated with the customer vehicle indicating an estimated present condition of the customer vehicle;

receiving, by a computing device, customer information wherein said customer information includes at least the customer'"'"'s name, the customer'"'"'s address, the model of the customer vehicle and customer vehicle identification number;

receiving, by a computing device, market information wherein said market information includes at least one of an interest rate, a manufacturer'"'"'s incentive that is available for the first vehicle, and a sales price of the first vehicle;

generating, by a computing device, a report if the first vehicle is of the similar make and model as the customer vehicle, such report including the customer information and an estimated proposal for the first vehicle based at least in part on said estimated trade-in value of the customer vehicle and the market information; and

determining that the customer is a potential customer to contact regarding the first vehicle based on said report.

2. The method of claim 1, wherein determining an estimated trade-in value further comprises determining, using a computing device, the estimated trade-in value for the customer vehicle based on the service information and receipt of external vehicle valuation data.

3. The method of claim 1, further comprising determining, using a computing device, a variance amount between a current monthly vehicle payment or lease amount for the customer vehicle and an estimated monthly purchase or lease payment for the first vehicle and, wherein generating the report further comprises generating the report, such report additionally comprising the variance amount.

4. The method of claim 1, further comprising determining, using a computing device, an equity amount in the customer vehicle based on an estimated market value and current vehicle financing information and, wherein generating the report further comprises generating the report, such report additionally comprising the equity amount.

5. The method of claim 1, further comprising determining a potential profit amount which would result from a sale or lease of the first vehicle to the customer, wherein the potential profit amount is based at least in part on the market information and, wherein generating the report further comprises generating the report, such report additionally comprising the potential profit amount.

6. The method of claim 1, further comprising determining, using a computing device, a communication type for contacting the customer regarding the first vehicle, wherein the communication type is based on predetermined communication type preferences defined by the customer.

7. The method of claim 6, further comprising contacting, using a computer device, the potential customer via the communication type, wherein contacting includes at least one of a vehicle sales proposal or a vehicle lease proposal related to the first vehicle.

8. The method of claim 1, further comprising contacting the potential customer regarding the first vehicle during vehicle service of the customer vehicle.

9. The method of claim 1, wherein determining an estimated trade-in value further comprises determining, using a computing device, the estimated trade-in value for the customer vehicle based on the service information and receipt of external vehicle valuation data.

10. The method of claim 1, further comprising determining, using a computing device, a variance amount between a current monthly vehicle payment or lease amount for the customer vehicle and an estimated monthly purchase or lease payment for the first vehicle and, wherein generating the report further comprises generating the report, such report additionally comprising the variance amount.

11. The method of claim 1, further comprising determining, using a computing device, an equity amount in the customer vehicle based on an estimated market value and current vehicle financing information and, wherein generating the report further comprises generating the report, such report additionally comprising the equity amount.

12. The method of claim 1, further comprising determining a potential profit amount which would result from a sale or lease of the first vehicle to the customer, wherein the potential profit amount is based at least in part on the market information and, wherein generating the report further comprises generating the report, such report additionally comprising the potential profit amount.

13. The method of claim 1, wherein identifying further comprises identifying, using the computing device, one of the first vehicles that is a similar body type as the customer vehicle.

14. An apparatus for a vehicle dealer to determine which potential customers of a vehicle to contact, the apparatus comprising:

a computing platform having at least one processor and a memory in communication with the processor; and

a customer marketing module stored in the memory, executable by the processor and configured to;

identify a first vehicle that is a similar make and model as a customer vehicle, wherein the first vehicle has been determined to be existing and currently available to the vehicle dealer and wherein the customer vehicle has been determined to either be scheduled for vehicle service or is at the vehicle dealer for vehicle service,

determine an estimated trade-in value for the customer vehicle based on service information associated with the customer vehicle indicating an estimated present condition of the customer vehicle,

receive customer information wherein said customer information includes at least the customer'"'"'s name, the customer'"'"'s address, the model of the customer vehicle and customer vehicle identification number,

receive market information wherein said market information includes at least one of an interest rate, a manufacturer'"'"'s incentive that is available for the first vehicle, and a sales price of the first vehicle and

generate a report if the first vehicle is of the similar make and model as the customer vehicle, such report including the customer information and an estimated proposal for the first vehicle based at least in part on said estimated trade-in value of the customer vehicle and the market information.

15. The apparatus of claim 14, wherein the customer marketing module is further configured to determine the estimated trade-in value for the customer vehicle based on the service information and receipt of external vehicle valuation data.

16. The apparatus of claim 14, wherein the customer marketing module is further configured to (1) determine a variance amount between a current monthly vehicle payment or lease amount for the customer vehicle and an estimated monthly purchase or lease payment for the first vehicle and (2) generating the report, such report additionally comprising the variance amount.

17. The apparatus of claim 14, wherein the customer marketing module is further configured to (1) determine an equity amount in the customer vehicle based on an estimated market value and current vehicle financing information and (2) generate the report, such report additionally comprising the equity amount.

18. The apparatus of claim 14, wherein the customer marketing module is further configured to (1) determine a potential profit amount which would result from a sale or lease of the first vehicle to the customer, wherein the potential profit amount is based at least in part on the market information and (2) generate the report, such report additionally comprising the potential profit amount.

19. The apparatus of claim 14, wherein the customer marketing module is further configured to determine a communication type for contacting the customer regarding the first vehicle, wherein the communication type is based on predetermined communication type preferences defined by the customer.

20. The apparatus of claim 19, wherein the customer marketing module is further configured to contact the potential customer via the communication type, wherein contacting includes at least one of a vehicle sales proposal or a vehicle lease proposal related to the first vehicle.

21. The method of claim 14, wherein the customer marketing module is further configured to identify a first vehicle that is a similar body type as the customer vehicle.

22. A computer program product that includes a tangible, non-transitory computer-readable medium having sets of codes for causing a computer processor to perform the following steps:

identifying a first vehicle that is a similar make and model as a customer vehicle, wherein the first vehicle has been determined to be existing and currently available to the vehicle dealer and wherein the customer vehicle has been determined to either be scheduled for vehicle service or is at the vehicle dealer for vehicle service,

determining an estimated trade-in value for the customer vehicle based on service information associated with the customer vehicle indicating an estimated present condition of the customer vehicle,

receiving customer information wherein said customer information includes at least the customer'"'"'s name, the customer'"'"'s address, the model of the customer vehicle and customer vehicle identification number,

receiving market information wherein said market information includes at least one of an interest rate, a manufacturer'"'"'s incentive that is available for the first vehicle, and a sales price of the first vehicle, and

generating a report if the first vehicle is of the similar make and model as the customer vehicle, such report including the customer information and an estimated proposal for the first vehicle based at least in part on said estimated trade-in value of the customer vehicle and the market information.

23. The computer program product of claim 22, wherein the step of determining the estimated trade-in value further comprises determining the estimated trade-in value for the customer vehicle based on the service information and receipt of external vehicle valuation data.

24. The computer program product of claim 22, wherein the steps further comprise determining a variance amount between a current monthly vehicle payment or lease amount for the customer vehicle and an estimated monthly purchase or lease payment for the first vehicle and, wherein the step of generating the report further comprises generating the report, such report additionally comprising the variance amount.

25. The computer program product of claim 22, wherein the steps further comprise determining an equity amount in the customer vehicle based on an estimated market value and current vehicle financing information and, wherein the step of generating the report further comprises generating the report, such report additionally comprising the equity amount.

26. The computer program product of claim 22, wherein the steps further comprise determining a potential profit amount which would result from a sale or lease of the first vehicle to the customer, wherein the potential profit amount is based at least in part on the market information and, wherein generating the report further comprises generating the report, such report additionally comprising the potential profit amount.

27. The computer program product of claim 22, wherein the steps further comprise determining a communication type for contacting the customer regarding the first vehicle, wherein the communication type is based on predetermined communication type preferences defined by the customer.

28. The computer program product of claim 27, wherein the customer marketing module is further configured to contact the potential customer via the communication type, wherein contacting includes at least one of a vehicle sales proposal or a vehicle lease proposal related to the first vehicle.

29. A method for a vehicle dealer to determine which potential customers of a vehicle to contact, the method comprising:

determining a customer whose customer vehicle is either scheduled for vehicle service or that is at the vehicle dealer for vehicle service;

determining one or more first vehicles that are existing and currently available to the vehicle dealer that the vehicle dealer can offer to the customer;

identifying, using a computing device, one of the first vehicles that is a similar make and model as the customer vehicle;

determining, using a computing device, an estimated trade-in value for the customer vehicle based on service information associated with the customer vehicle indicating an estimated present condition of the customer vehicle;

receiving, by a computing device, customer information;

receiving, by a computing device, market information wherein said market information includes at least one of an interest rate, a manufacturer'"'"'s incentive that is available for the first vehicle, and a sales price of the first vehicle;

generating, by a computing device, a report if the first vehicle is of the similar make and model as the customer vehicle, such report including the customer information and an estimated proposal for the first vehicle based at least in part on said estimated trade-in value of the customer vehicle and the market information; and

determining that the customer is a potential customer to contact regarding the first vehicle based on said report.

30. The method of claim 29, wherein identifying further comprises identifying, using the computing device, one of the first vehicles that is a similar body type as the customer vehicle.