Client identification system using video conferencing technology

• US 8,904,489 B2
• Filed: 09/08/2010
• Issued: 12/02/2014
• Est. Priority Date: 09/08/2009
• Status: Active Grant

• Current Assignee: Lastwall Networks Inc.
• Original Assignee: Thomas Varghese
• Inventors: Varghese, Thomas
• Primary Examiner(s): HERZOG, MADHURI R
• Application Number:
  US12/877,962
• Publication Number:
  US 20110072500A1
• Time in Patent Office: 1,546 Days
• Field of Search: 726 1- 10, 726 16- 21, 726 26- 30, 713168-186, 379 8801- 8804, 709217-229
• US Class Current: 726/4
• CPC Class Codes: G06F 21/32 using biometric data, e.g. fingerprints, iris scans or voiceprints

Abstract

A system and process for identifying a client, comprising a client device having a video camera and a voice transmitting and receiving device capable of transmitting a client'"'"'s image and voice via a communication carrier system and a communications network to a user terminal, whereby the user terminal permits an authentication of the client'"'"'s image and voice in real time. Another aspect of the present invention includes a method of identifying a fraudster, comprising the steps of using a client device having a video camera and voice transmitting and receiving device to initiate an authentication of a client'"'"'s identity, transmitting the fraudster'"'"'s image and voice over a communication carrier system and a communications network to a user terminal, comparing the fraudster'"'"'s image and voice to client data, and storing the fraudster data.

Claims

1. A system for identifying a client, comprising:

a client device having a video camera and a voice transmitting and receiving device capable of transmitting a client'"'"'s image and voice via a communication carrier system and a communications network to a user terminal, whereby the user terminal permits an authentication of the client'"'"'s image and voice in real time;

wherein, real-time dialogue of a non-confidential nature between the client and a live person at the user terminal acts to authenticate the client, wherein said real-time dialogue authentication does not rely on previously stored client responses, and wherein, said real-time dialogue authentication comprises of small talk.

2. The system of claim 1, wherein the communication carrier system is selected from a group consisting of a cellular telephone system, a wireless carrier system, and a satellite communication system.

3. The system of claim 1, wherein the user terminal has a voice transmitting and receiving device.

4. The system of claim 1, wherein the user terminal is operated by a live advisor.

5. The system of claim 1, wherein the client'"'"'s image and voice is authenticated by comparing it with at least one client'"'"'s identification data.

6. The system of claim 5, wherein the at least one client'"'"'s identification data is stored in a database.

7. The system of claim 1, wherein the transmission is further authenticated with static information.

18. The system of claim 1, wherein the dialogue includes real-time discussion of non-confidential subject matter selected from the group consisting of weather, the client, the client'"'"'s surroundings and environment, and the likes and dislikes of the client.

8. A method of identifying a client, comprising the steps of:

using a client device having a video camera and voice transmitting and receiving device to initiate an authentication of a client'"'"'s identity;

transmitting a client'"'"'s image and voice over a communication carrier system and a communications network to a user terminal; and

authenticating the client'"'"'s image and voice in real time;

wherein, real-time dialogue of a non-confidential nature between the client and a live person at the user terminal acts to authenticate the client, wherein said real-time dialogue authentication does not rely on previously stored client responses, and wherein, said real-time dialogue authentication comprises of small talk.

9. The method of claim 8, further comprising the step of displaying the client'"'"'s image and voice on the user terminal'"'"'s voice transmitting and receiving device.

10. The method of claim 8, further comprising the step of authenticating the client'"'"'s image by comparing the client'"'"'s image to client data stored by the user terminal.

11. The method of claim 8, further comprising the step of authenticating the client'"'"'s voice by comparing the client'"'"'s voice to client data stored by the user terminal.

12. The method of claim 8, further comprising the step of authenticating the transmission by asking static information.

19. The method of claim 8, wherein the dialogue includes real-time discussion of non-confidential subject matter selected from the group consisting of the weather, the client, the client'"'"'s surroundings and environment, and the likes and dislikes of the client.

13. A method of identifying a fraudster, comprising the steps of:

using a client device having a video camera and voice transmitting and receiving device to initiate an authentication of a client'"'"'s identity;

transmitting the fraudster'"'"'s image and voice over a communication carrier system and a communications network to a user terminal;

comparing the fraudster'"'"'s image and voice to client data; and

storing the fraudster data;

wherein, real-time dialogue of a non-confidential nature between the fraudster and a live person at the user terminal acts to authenticate the fraudster, wherein said dialogue authentication does not rely on previously stored client responses, and wherein, said real-time dialogue authentication comprises of small talk.

14. The method of claim 13, further comprising the step of displaying the fraudster'"'"'s image and voice on the user terminal'"'"'s voice transmitting and receiving device.

15. The method of claim 13, further comprising the step of comparing the fraudster'"'"'s image to client data stored by the user terminal.

16. The method of claim 13, further comprising the step of comparing the fraudster'"'"'s voice to client data stored by the user terminal.

17. The method of claim 13, further comprising the step of comparing the answer of static information from the fraudster to client data.

20. The method of claim 13, wherein the dialogue includes real-time discussion of non-confidential subject matter selected from the group consisting of the weather, the client, the client'"'"'s surroundings and environment, and the likes and dislikes of the client.