System and method for callee-caller specific greetings for voice mail

• US 9,282,185 B2
• Filed: 10/17/2011
• Issued: 03/08/2016
• Est. Priority Date: 10/17/2011
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Shaw, Venson M.
• Primary Examiner(s): Patel, Hemant
• Application Number:
  US13/274,944
• Publication Number:
  US 20130094637A1
• Time in Patent Office: 1,604 Days
• Field of Search: 348 1401- 1416, 379 671- 8828, 379/201.01, 4554121-4262, 4554561-466, 4555501-560, 4555751-5759, 455 901- 903, 704270-278, 709201-207, 709217-248, 370259-271, 370351-357
• US Class Current: 1/1
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53383 Message registering commands or announcements; Greetings

Abstract

A method for customization of voice mail messaging. The method includes recording a plurality of voice mail messages, defining selection criteria for each of the plurality of voice mail messages, establishing a first call for which one of the plurality of voice mail messages will be selected, identifying parameters of the first call, matching the parameters with the selection criteria, selecting the one of the plurality of messages based on the matching step, and playing the selected message on the first call.

Claims

1. A method comprising:

defining selection criteria for each voice mail message of a plurality of voice mail messages associated with a voice mail box of a subscriber, each voice mail message having a content and at least one voice mail message further including a time-of-day greeting;

for a first call from a calling party to the subscriber, determining that the calling party used a first telephone line of a plurality of telephone lines associated with the subscriber to reach the voice mail box, a location of the calling party, and a time associated with the first call;

comparing the first telephone line, the location of the calling party, and the time associated with the first call with the selection criteria of the plurality of voice mail messages;

selecting a voice mail message from the plurality of voice mail messages based on a result of the comparing, wherein a content of the selected voice mail message is based on the first telephone line and, if the selected voice mail message includes a time-of-day greeting, the time-of-day greeting is based on a time at the location of the calling party; and

when the calling party reaches the voice mail box, playing the selected voice mail message to the calling party.

2. The method of claim 1, further comprising:

determining an identification of the calling party based on at least a second telephone number associated with the calling party; and

comparing the calling party identification to the selection criteria, wherein selecting the voice mail message is further based on the calling party identification.

3. The method of claim 1, further comprising providing a confirmation that the subscriber received a responsive message left by the calling party in the voice mail box.

4. The method of claim 1, further comprising providing a text transcription of the selected voice mail to the calling party.

5. The method of claim 1, further comprising:

determining a number of times the calling party has called; and

comparing the number of times the calling party has called to the selection criteria,

wherein the content of the selected voice mail message is further based on the number of times the calling party has called.

6. The method of claim 1, wherein the time-of-day greeting of the selected voice mail message comprises at least one of “

good morning,”

“

good afternoon,”

or “

good evening”

.

7. An apparatus comprising:

a processor; and

memory coupled to the processor, the memory comprising executable instructions that, when executed by the processor, cause the processor to effectuate operations comprising;

defining selection criteria for each voice mail message of a plurality of voice mail messages associated with a voice mail box of a subscriber, each voice mail message having a content and at least one voice mail message further including a time-of-day greeting;

for a first call from a calling party to the subscriber, determining that the calling party used a first telephone line of a plurality of telephone lines associated with the subscriber to reach the voice mail box, a location of the calling party, and a time associated with the first call;

comparing the first telephone line, the location of the calling party, and the time with the selection criteria of the plurality of voice mail messages;

selecting a voice mail message from the plurality of voice mail messages based on a result of the comparing, wherein a content of the selected voice mail message is based on the first telephone line and, if the selected voice mail message includes a time-of-day greeting, the time-of-day greeting is based on a time at the location of the calling party; and

when the calling party reaches the voice mail box, playing the selected voice mail message to the calling party.

8. The apparatus of claim 7, the operations further comprising:

determining an identification of the calling party based on at least a second telephone number associated with the calling party; and

comparing the calling party identification to the selection criteria, wherein selecting the voice mail message is further based on the calling party identification.

9. The apparatus of claim 7, the operations further comprising providing a confirmation that the subscriber received a responsive message left by the calling party in the voice mail box.

10. The apparatus of claim 7, the operations further comprising providing a text transcription of the selected voice mail to the calling party.

11. The apparatus of claim 7, the operations further comprising:

determining a number of times the calling party has called; and

comparing the number of times the calling party has called to the selection criteria,

wherein the content of the selected voice mail message is further based on the number of times the calling party has called.

12. The apparatus of claim 7, wherein the time-of-day greeting of the selected voice mail message comprises at least one of “

good morning,”

“

good afternoon,”

or “

good evening”

.

13. A computer readable storage medium that is not a transitory signal, the computer readable storage medium comprising executable instructions that, when executed by a processor, cause the processor to effectuate operations comprising:

defining selection criteria for each voice mail message of a plurality of voice mail messages associated with a voice mail box of a subscriber, each voice mail message having a content and at least one voice mail message having a time-of-day greeting;

for a first call from a calling party to the subscriber, determining that the calling party used a first telephone line of a plurality of telephone lines associated with the subscriber to reach the voice mail box, a location of the calling party, and a time associated with the first call;

comparing the first telephone line, the location of the calling party, and the time associated with the first call with the selection criteria of the plurality of voice mail messages;

selecting a voice mail message from the plurality of voice mail messages based on a result of the comparing, wherein a content of the selected voice mail message is based on the first telephone line and, if the selected voice mail message includes a time-of-day greeting, the time-of-day greeting is based on a time at the location of the calling party; and

when the calling party reaches the voice mail box, playing the selected voice mail message to the calling party.

14. The computer readable storage medium of claim 13, the operations further comprising:

determining an identification of the calling party based on at least a second telephone number associated with the calling party; and

comparing the calling party identification to the selection criteria, wherein selecting the voice mail message is further based on the calling party identification.

15. The computer readable storage medium of claim 13, wherein the operations further comprise providing a confirmation that the subscriber received a responsive message left by the calling party in the voice mail box.

16. The computer readable storage medium of claim 13, the operations further comprising providing a text transcription of the selected voice mail to the calling party.

17. The computer readable storage medium of claim 13, further comprising:

determining a number of times the calling party has called; and

comparing the number of times the calling party has called to the selection criteria,

wherein the content of the selected voice mail message is further based on the number of times the calling party has called.

18. The computer readable storage medium of claim 13, wherein the time-of-day greeting of the selected voice mail message comprises at least one of “

good morning,”

“

good afternoon,”

or “

good evening”

.