Modifying rich media components for an interactive email

• US 9,794,205 B2
• Filed: 05/07/2015
• Issued: 10/17/2017
• Est. Priority Date: 05/07/2015
• Status: Active Grant

• Current Assignee: Adobe Inc.
• Original Assignee: Adobe Systems Incorporated (Adobe Inc.)
• Inventors: Moreau, Stephane, Soni, Sachin, Duggal, Ashish, Dhawan, Anmol
• Primary Examiner(s): VU, VIET D
• Application Number:
  US14/706,051
• Publication Number:
  US 20160330155A1
• Time in Patent Office: 894 Days
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/04847 Interaction techniques to control parameter settings, e.g. interaction with sliders or dials
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G06F 40/134 Hyperlinking
• CPC Class Codes: G06F 7/08 Sorting, i.e. grouping record carriers in numerical or other ordered sequence according to the classification of at least some of the information they carry by merging two or more sets of carriers in ordered sequence G06F7/16
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/18 Commands or executable codes

Abstract

An interactive email experience is customized to the recipient'"'"'s interests by modifying rich media components provided by the email based on the recipient'"'"'s interactions with other rich media components from the email. To facilitate the interactive email experience, rich media components are provided by a marketer for an email campaign with mapping information mapping product features to portions of the rich media components. When an email is sent with links to the rich media components, the recipient'"'"'s interactions with a rich media component is tracked. Product features are ranked based on the recipient'"'"'s interactions with various portions corresponding with the various product features. The product feature rankings are then used to modify other rich media components from the email to emphasize portions of the other rich media components corresponding with product features of interest to the recipient.

Claims

1. One or more computer storage media storing computer-useable instructions that, when used by one or more computing devices, cause the one or more computing devices to perform operations comprising:

sending an email message to a recipient, the email message containing links to a plurality of rich media components;

receiving interaction information regarding the recipient interacting with a first rich media component from the plurality of rich media components;

ranking a plurality of product features based on the interaction information to provide product feature rankings, wherein the first rich media component comprises a video or audio, and wherein ranking the plurality of product features based on the interaction information comprises;

accessing mapping information mapping the plurality of product features to portions of the video or audio, and ranking the plurality of product features based on interactions with portions of the video or audio identified by the interaction information; and

modifying a second rich media component from the plurality of rich media components based on the product feature rankings.

2. The one or more computer storage media of claim 1, wherein a first product feature is ranked by:

identifying, from the interaction information and mapping information mapping the product features to portions of the first rich media component, one or more specific interactions with one or more portions of the first rich media component corresponding with the first product feature; and

ranking the first product feature based on the specific interactions with the one or more portions of the first rich media component corresponding with the first product feature.

3. The one or more computer storage media of claim 1, wherein the second rich media component comprises a video, and wherein modifying the second rich media component comprises ordering portions of the video based on the product feature rankings using second mapping information mapping the portions of the video to the product features.

4. The one or more computer storage media of claim 1, wherein the second rich media component comprises an audio, and wherein modifying the second rich media component comprises ordering portions of the audio based on the product feature rankings using second mapping information mapping the portions of the video to the product features.

5. The one or more computer storage media of claim 1, wherein the second rich media component comprises an image collection, and wherein modifying the second rich media component comprises ordering images within the image collection based on the product feature rankings.

6. The one or more computer storage media of claim 1, wherein the second rich media component comprises a link to a landing page, and wherein modifying the second rich media component comprises modifying the link to a second landing page.

7. The one or more computer storage media of claim 1, wherein the second rich media component is modified by at least one selected from the following:

reordering one or more portions of the second rich media component;

removing one or more portions of the second rich media component; and

adding one or more portions to the second rich media component.

8. One or more computer storage media storing computer-useable instructions that, when used by one or more computing devices, cause the one or more computing devices to perform operations comprising:

sending an email message to a recipient, the email message containing links to a plurality of rich media components;

receiving interaction information regarding the recipient interacting with a first rich media component from the plurality of rich media components;

ranking a plurality of product features based on the interaction information to provide product feature rankings; and

modifying a second rich media component from the plurality of rich media components based on the product feature rankings, wherein the second rich media component comprises a video or audio, and wherein modifying the second rich media component comprises ordering portions of the video or audio based on the product feature rankings using mapping information mapping the portions of the video or audio to the product features.

9. The one or more computer storage media of claim 8, wherein a first product feature is ranked by:

identifying, from the interaction information and second mapping information mapping the product features to portions of the first rich media component, one or more specific interactions with one or more portions of the first rich media component corresponding with the first product feature; and

ranking the first product feature based on the specific interactions with the one or more portions of the first rich media component corresponding with the first product feature.

10. The one or more computer storage media of claim 8, wherein the first rich media component comprises a collection of images, and wherein ranking the plurality of product features based on the interaction information comprises:

accessing second mapping information mapping the plurality of product features to images within the collection of images; and

ranking the plurality of product features based on interactions with images within the collection of images identified by the interaction information.

11. The one or more computer storage media of claim 8, wherein the first rich media component comprises one or more links to one or more webpages, and wherein ranking the plurality of product features based on the interaction information comprises:

determining product features corresponding with at least a portion of the one or more webpages viewed by the recipient as set forth by the user interaction information; and

ranking the plurality of product features based on interactions with the forth by the interaction information.

12. A computer system comprising:

one or more processors; and

one or more computer storage media storing computer useable instructions that, when used by the one or more processors, cause the one or more processors to;

send an email message to a recipient, the email message containing links to a plurality of rich media components;

receive interaction information regarding the recipient interacting with a first rich media component from the plurality of rich media components;

rank a plurality of product features based on the interaction information to provide product feature rankings, wherein the first rich media component comprises a video or audio, and wherein ranking the plurality of product features based on the interaction information comprises;

accessing mapping information mapping the plurality of product features to portions of the video or audio, and ranking the plurality of product features based on interactions with portions of the video or audio identified by the interaction information; and

modify a second rich media component from the plurality of rich media components based on the product feature rankings.

13. The system of claim 12, wherein a first product feature is ranked by:

identifying, from the interaction information and mapping information mapping the product features to portions of the first rich media component, one or more specific interactions with one or more portions of the first rich media component corresponding with the first product feature; and

ranking the first product feature based on the specific interactions with the one or more portions of the first rich media component corresponding with the first product feature.

14. The system of claim 12, wherein the second rich media component comprises a video, and wherein modifying the second rich media component comprises ordering portions of the video based on the product feature rankings using second mapping information mapping the portions of the video to the product features.

15. The system of claim 12, wherein the second rich media component comprises an audio, and wherein modifying the second rich media component comprises ordering portions of the audio based on the product feature rankings using second mapping information mapping the portions of the video to the product features.

16. The system of claim 12, wherein the second rich media component comprises an image collection, and wherein modifying the second rich media component comprises ordering images within the image collection based on the product feature rankings.

17. The system of claim 12, wherein the second rich media component comprises a link to a landing page, and wherein modifying the second rich media component comprises modifying the link to a second landing page.

18. The system of claim 12, wherein the second rich media component is modified by reordering one or more portions of the second rich media component.

19. The system of claim 12, wherein the second rich media component is modified by removing one or more portions of the second rich media component.

20. The system of claim 12, wherein the second rich media component is modified by adding one or more portions to the second rich media component.